Retail sales associate/Systems Administrator/Desktop Support Resume East Windsor, NJ - Hire IT People

SUMMARY

Proven Success in Sales products and warranties. Also Systems Optimization and Strategic IT Solutions
Accomplished systems administrator and help desk support with 5 years of experience managing server infrastructures, customer support and data - center operations across multiple platforms (Unix, Linux, Mac, Windows).
Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance.
Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization.
Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.

SKILLS

PROFESSIONAL EXPERIENCEConfidential, East Windsor, NJ

Retail sales associate/Systems Administrator/Desktop Support

Key Contributions:

Hired as a part-time systems administrator following initial consulting role.
Provide Windows/Unix/Linux administration, network operating center (NOC) administration, LAN/WAN/VPN administration, VMware administration, and intrusion detection and prevention (IDP) monitoring.
Also manage FTP servers, AD/DNS, wireless access points and load balancers.
Migrating Windows XP to Windows 7.
Experienced providing Tier 2 technology phone support to clients.
Excellent customer relationship skills.
Experienced with Office.2010.Experienced with Windows 7.Experienced with Office 365.Used Peregrine Service to handle trouble tickets, Incidents, Software deployment and asset management for hundreds of customers and employees.
Design and implement highly available (HA) and disaster recovery (DR) solutions for clients and employer.

Confidential, Dayton, NJ

Systems/Network Consultant

Key Contributions:

Evaluated and reconfigured company’s Unix/Linux/Oracle setup, including reallocating SAN disk space to engineer a robust, scalable solution.
Improved system security through setup and ongoing maintenance of NetScreen-Security Manager. Delivered a cohesive solution managing Juniper firewalls and containing all IDP software. Used Peregrine Service to handle trouble tickets, Incidents, Software deployment and asset management for hundreds of customers and employees.
Researched, recommended and implemented network enhancements that improved system reliability and performance.
Revamped NetBackup schedule and upgraded 15 Oracle servers. Optimized system availability (averaging 99.9% uptime) and equipped company with scalable systems to support fast business growth. Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.

Confidential, Dayton, NJ

System Administrator / Windows Migration

Key Contributions:

Directed the implementation and performance tuning of Windows 2008 Server environment for client’s global operations. Delivered a major improvement over old VPN system that catapulted productivity of remote sales force.
Led in-house and consultant team in large-scale Linux server upgrade for multinational consulting firm, which significantly enhanced system performance.
Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple stores for a regional retail chain.
Drove a 25% decrease in Web site downtime by migrating RaQ4 server sites and online stores to Linux server. Corrected server configuration problems, wrote scripts to ensure smooth server/reboot functioning, and assisted with a variety of Linux-based inquiries and concerns.
Replaced major manufacturer’s vulnerable network with robust security through joint architecture of firewall and DHCP.
Stabilized, expanded and protected client network and PC environment. Built new file servers to maximize Web hosting, terminal server, file/print sharing and domain control performance.