SUMMARY:

Motivated problem - solver with 23 years of demonstrated ability to supervise, lead, follow and serve in all aspects of operations. Morale and effectiveness booster with excellent ability to deal decisively and skillfully in high-pressure situations. Highly adaptable to change. Effective at communicating direction, instructions, and goals both verbally and written.

SKILLS

• Personnel management Project Management, Process Improvement, Data Analysis, Multi-faceted Communication, Capable problem solver, Detail oriented, Budget planning, Resource management, Resources coordination, Logistics, Leadership, Fluent in Spanish, CMMI, Quality Methods of Operation (QMO), Total Quality Management (TQM)
• Knowledgeable in Voice/Data switches routers, fiber optics, Synchronous Optical Network (SONET)(Optical Carrier Transmission Rates OC-3, OC-12, OC-48, OC-192), LAN, WAN, Wireless communications, Satellite communications, RF communications, Help Desk, IT Service Management (REMEDY).
• Knowledgeable in UNIX, JAVA, JavaScript, Database Systems (SQL), C programming, HTML, XML, Software Testing Automation packages, Voice over IP (VoIP), Mainframe (MVS, IMS, RACF, JCL).
• Windows proficiency, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook, Microsoft Project, Microsoft Visio

EXPERIENCE:

Confidential

Voice, Data, Network Infrastructure Technician

• Provides mission critical voice, data, and video services. Installs, upgrades, replaces, configures, and maintains systems/circuits.
• Manages infrastructure devices and systems using the latest approved software tools (Ciscoworks, HP OpenView, Solarwinds).
• Isolates malfunctions using diagnostic software, technical data, block diagrams, voltage and waveform measurements, and other tests.
• Monitors performance of systems and circuits. Coordinates with coalition forces, DoD agencies, and other service providers to analyze and isolate performance faults and implement corrective actions.
• Fabricates, terminates, and interconnects wiring and associated network infrastructure devices.
• Maintains and administers network and circuit databases, records, and forms. Interprets sketches and layout drawings for placement of distribution systems. Coordinates request for service orders (ITSM REMEDY). Reviews, recommends, and implements changes to communications-computer systems installations records (CSIR), technical data, engineering drawings, and equipment wiring diagrams. Updates and verifies entries on system, facility, maintenance, and inspection records. Initiates, tracks, and maintains shipping, receiving, supply, and equipment documents.
• Conducts periodic inspections of systems installations and repair activities. Interprets inspection reports and implements corrective actions, documents inspection and maintenance actions.
• Applies communications security programs to include physical, cryptographic, transmission, and emission security. Develops and ensures compliance with safety standards and instructions. Adheres to personnel reliability program requirements for priority level 1 facilities.
• Serves as advisor at meetings for facility design, military construction programs and minor construction planning. Evaluates base comprehensive plan and civil engineering projects. Monitors status of base civil engineer work requests. Performs mission review with customers.
• Controls, manages, and monitors project milestones and funding from inception to completion. Determines adequacy and correctness of project packages and amendments. Monitors project status and completion actions. Manages and maintains system installation records, files, and indexes. Evaluates contracts, wartime, support, contingency and exercise plans to determine impact on manpower, equipment, and systems.

Confidential

Software Reliability/Quality Assurance Engineer

• Support the implementation and maintenance of Software Reliability (SWR) Plan and methodology.
• Evaluate and provide assessment of Software Reliability program which includes developing plans, performing Software FMEA.
• Develops, modifies, applies, and maintains standards for software quality operating methods, processes, systems and procedures.
• Conducts software inspection, testing, verification and validation. Implements software development and maintenance processes and methods.
• Reviews software design, change specifications, and plans against contractual and/or process requirements. Performs or directs verification of software requirement allocations, traceability, and testability.
• Represent the organization in providing solutions to difficult technical issues associated with specific projects.
• Provide technical solutions to a wide range of difficult problems. Solutions are imaginative, thorough, and practicable, and consistent with organization objectives.

Confidential

Software Quality Assurance Engineer

• Develops, applies, and maintains quality standards for company products, solutions, and processes.
• Formulates, tracks, and analyzes quantitative measures to manage company production of quality software.
• Tests the integration of multiple products (e.g. Work and Force Administration/Control (WFA/C), Work and Force Administration/Dispatch In (WFA/DI), Work and Force Administration/Dispatch Out (WFA/DO)) within the company and with third party vendors to meet specific customer needs.
• Maintains documentation of test results to assist in debugging and modification of software. Analyzes test results to ensure existing functionality and recommends corrective action.
• Collaborate with several testers, engineers and developers on discussing testing considerations and various data and interface issues, especially, during feature presentations for 2 and 3 digit releases.
• Participate in Inter-Product Test Meetings so that all Software Quality Assurance engineers could implement a stronger and broader solution testing process to improve product quality by matching customers' business flows. Developed a better understanding of the customers' workflows during Client Testing sessions by closely working with the customers.
• Performs software testing on Telcordia Intelligent Gateway Call Server (IGCS) which utilizes Simple Gateway Control Protocol (SGCP) and Media Gateway Control Protocol (MGCP) used within a Voice over IP system.
• Performs compliance testing which involves Functional testing (signal structure, operating characteristics), Network management protocol testing, Parametric testing (physical line signal characteristics) on Synchronous Optical Network (SONET) Network Elements manufactured by various telecommunications equipment vendors to verify conformance to BELLCORE GR-253 and ANSI T1.105 standards.