SUMMARY

• Fifteen years of experience in the IT industry, the most recent eight of which were in the intelligence community.
• Consistently completed work assignments before established deadlines and saved companies thousands of dollars.
• I had received awards and bonuses in appreciation for my excellent performance, work ethics, and working overtime when needed.
• Have three MCP certifications for NT 4.0, Windows and LAN Administration Certificate.
• Have seven years of experience with Confidential Exchange Server.
• My duties were to keep email communications running efficiently with the users
• I also have in - depth experience with setting up and configuring networks, diagnosing and resolving problems with computer hardware and software and working with Blackberrys, Ipads, and other communications devices.

TECHNICAL SKILLS

PC Software and Database: Rbase Systems, PC File Plus, Excel, Road Net 5000 Software, Rumba 2000, DisplayWrite Basic, PC/DOS Managing, Harvard Graphics, Remedy Database, AS 400, Lotus Notes, Access, GroupWise, Remedy, Rumba 2000 database, PKI Certificates. Network Printer Server, Confidential Office Professional 2000, Confidential Office Professional XP, Confidential Office Suite 2007, Confidential Office Suite 2010 ( Confidential word, PowerPoint, access), Confidential Outlook Exchange, Adobe, Remedy and Heat Database, and Putty Secure Shell Software.

Operating Systems: Windows 95, Windows 98, Windows 2000, Active Directory, Group Policy, Windows 2003, Windows 7, Windows 8.1, Windows XP, Windows 98, Novell, Confidential NT 4 Server, and NT 4.0, UNIX, Sun Solaris 8.0., Classified and unclassified Network Systems switches and routes connections. Confidential System Center 2012 R2 Configuration Manager and Confidential Center Operation Manager.

Miscellaneous: LAN, WAN, TC/PIP, PKI. CWE, AIN, JANUS System, SPRINET, JWICS

EXPERIENCE

Confidential, Chantilly, VA

Systems Administrator / Principal System Analyst

• Ability to work on complex problems/projects of diverse scope
• TCP/IP set-up and troubleshooting
• Validation and verification of new & changed hardware, supplier’s software releases, service packs, customer facing documentation with the goal of enhancing total customer experience

System Administrator/ Network Engineer/Close Support Team

• Provided support on Unix Solaris Operating Systems
• Support agency operating systems. NCTC segments of the Agency Data Service Network (ADSN), Agency Internet Network (AIN), standalone workstations, and NCTC support corporate applications.
• Provide to customers Tier 1 customer service requiring broad technical troubleshooting skills.
• Installation of desktop (and some server) hardware and peripherals, implementing NCTC requirements/work orders, problem troubleshooting and customer service support on all issues and problems related to the network and related elements (I e, Confidential NT, Confidential Office, Lotus Notes, etc.)
• Install various operating systems and various applications
• Coordinate and assist in the removal of old, and the installation of new ADSN and AIN equipment.
• Ensure availability of network (CWE) servers during core and non-core hours of operations.

System Administrator/ Network Engineer

• Create, modify and maintain internal NT and UNIX computer/network systems and applications for internal programs and projects. Provide technical assistance to employees.
• Building systems to drawn packages
• Provide services on the customer’s site or remote supports. This can be consumers, channel partners or companies. Technical work predominantly used to test, troubleshoot, analyze and review new and existing products and equipment.
• Performed various duties with all of Confidential Windows XP, 2000 and NT
• Created and Develop test plans for customer
• Performing Hardware installs
• Train customers how to use, modify and install related system components and programs.
• Performed Active Directory Tasks
• Install various operating systems
• TCP/IP set-up and troubleshooting
• Validation and verification of new & changed hardware, supplier’s software releases, service packs, customer facing documentation with the goal of enhancing total customer experience

System Administrator /Network Engineer

• Managed LAN and WAN networks.
• Chose or recommended the hardware and software to meet the organization’s IT needs as well as managed the rolling out of new equipment and systems, and ensuring that corrective and preventative measures are performed on existing equipment and systems.
• Performing Hardware installs
• Operated Red Hat Linux Operating Systems
• Organize the IT needs of the company.
• Maintained the network infrastructure to support those business needs.
• Created network plans, get various technologies to communicate with each other, document the existing network infrastructure, negotiated with technical solution providers, troubleshot and found solutions to problems that lower level staff could not solve.
• Quality Assurance
• TCP/IP set-up and troubleshooting

System Administrator/Network Analyst

• Providing Support for 1000 Customers by proactively checking areas and user communities to make sure desktop assets are working properly.
• Performing Hardware installs
• Communicated clearly in e-mails with customers and management when explanations of complex problems, solutions, or interventions were required.
• Followed up on customers frequently who were experiencing recurring or high-visibility problems. Managed Assets by (or ensuring that staff was): Updating TRACKIT inventory records when software, hardware, and/or location changes are made or new workstations are received. Logging repair history for hardware. Reporting all Workstation Naming and TID (while applicable) changes to the Network Group and using only Workstation Names created on the master list of names (temporarily does not apply to imaging workstations).
• Requested new Workstation Names and TIDs from networking before moving desktops and changing the name as the desktop is moved.
• Facilitated hardware repairs for customers.
• Performed Active Directory Task

Technical Support Specialist 

• Provided 1st and 2nd level support to 900 in house users at Prince George Hospital Center.
• Addressed troubleshooting and gateway issues.
• Trained and instructed users on various software applications and databases such as: Siemens Medical System for patient tracking, Physician View, Radiology System, Rumba 2000, Quattro Pro.
• Reinstalled or performed configurations on new PCs and laptops with NT and windows 2000 operating systems.
• Set up Novell or NT accounts for users.
• Addressed GroupWise email issues.
• Wrote up procedures for installation of various program applications.
• Installed, repaired and set up various network hardware devices.
• Ran network cable and hub connections.
• Troubleshot network connections.
• Generated, assigned (if necessary), and tracked service requests using an automated tracking system (HEAT).
• Used remote desktop management tools and network administration tools.
• Provided technical expertise and training in response to requests.
• Coordinated with other IT Departments to support groups, consultants, and vendors.
• Provided effective delivery of integrated technical solutions.
• Burned in new PC's and provided desktop support as needed.

Systems Support Engineer 

• Supported Motorola’s network systems.
• Supported Desktop Solutions team with any hardware/software networking issues.
• Performed migration from NT 4.0 to Windows 2000.
• Installed operating systems for new laptops and desktop machines.
• Documented any and all problems or issues in the Divisions as well as creating appropriate help desk tickets.
• Performed LAN connection from hubs and servers.
• Setup PDC and BDC user accounts.
• Acquired skills with hubs, Client/Server, LAN and WAN environments.
• Trained users in various software applications.
• Worked with operating systems such as Confidential NT and Windows 2000.
• Experienced with TCP/IP networking and current popular networking protocols.
• Worked as a hardware and software technician.
• Performed some network engineering tasks using DHCP.
• Worked as a Help Desk Analyst.
• Worked with Remote Procedure Call (RPC).
• Repaired and upgraded printers such as Lexmark 1200 series, Confidential 4000 and 8000 series printers. Upgraded and built 1 server.
• Gave support to 400 in house users and 200 remote users.