Network Operation AnalystÂ Resume Spring, MD - Hire IT People

SUMMARY

To have a position where I can use my skills and hardworking ability, to benefit my employer and be of service to others.

SKILLS

Proficient in Microsoft Office, Word, Excel, Access, PowerPoint, PeopleSoft, Microsoft Dynamics, EM7 and Solarwinds.
Programming efficiency in C++ and C.

WORK EXPERIENCE

Confidential,Spring, MD

Network Operation Analyst

Monitor and support network elements using real time alarming of networks faults on server, routers/switches, and other related network elements.
Establishing and monitoring the communications bridge as central point of contact during any outage event until is resolved.
Initiates, update, tracks and closed network or carrier trouble tickets and sends network outage alerts and follow network department procedures.
Ensures the checklist of scheduled operational activities or task are dutifully performed in a timely manner and acknowledged in electronic log.
Familiar with network management tools and process.

Confidential

IPOS (Integrated Point-of-Sale) analyst

Provide support for software, hardware and authorization network issues on multi-workstation and integrated point-of-sale (IPOS) systems.
Troubleshooting credit card drivers, gift cards drivers and communications, ports on multiple platforms (including DOS, Windows 95/98/2000/XP and UNIX).
Diagnoses and resolves communication errors and network connectivity issues with most major processors including Vital, PTI, Global and First Data Merchant Services.
Act as liaison and advocate on behalf of customers with third-party vendors to ensure that their problems are resolved to their complete satisfaction.
Provide funds research assistance for missing and duplicate batches and transactions.
Produced clear and concise written reports for documenting and escalating technical issues.
Responsible for mentoring level I analyst and train new heirs

Confidential, Columbus, Ohio

Assistant Manger