SUMMARY:

Results oriented Network / System Administrator who is creative and highly efficient in designing, implementing and managing effective IT solutions to meet current business requirements and that anticipate future needs.

Software: MS Windows 2003/2000/NT4, Server Access 2003/XP/2000/97, MS Windows OS, All versions, Outlook 2003/XP/2000/98, MS Office, All versions ,TCP\IP over WAN , Confidential Metframe Presentation Server

EXPERIENCE:

Confidential

Network Administrator

• Build New Confidential Xenapp 6.5 servers for new clients
• Build and configure new domain, file servers and application server for new client.
• Build and configure new Confidential Gateway servers for new clients.
• Maintain existing domains for existing client networks in a cloud configuration.
• Help move and setup and manage a move for an existing client.
• Complete understanding of multiple storage configurations.
• Experience with virtual center
• Experience with VMware ESX 4, 5, and 5i configuration and management.

System Administrator

• Configured laptops and installed medical software
• Installation of existing medical billing software and configuration
• Deployment of workstations at various small companies on to existing networks

Systems Administrator

• Build and deploy Windows 2008 R2 Enterprise Servers.
• Build and deploy VMWare servers running multiple platforms.
• Build, Configure and deploy various versions of Linux server and desktop both in a standalone and VM environment.
• Build and configuration, support of Confidential XenApp and Xenserver.
• Configure and install software on client PC’s as needed.
• Support document management software and installation and configuration.
• Deployment and configuration of Solarwinds network management software.
• Testing of various software packages for possible deployment i.e. Specops.
• Configure and maintain Active Directory.

Help Desk/Technical Support Specialist

• Tier 2/3 phone support, 50+ calls per day
• Document support for multiple law firms.
• Desktop support for windows XP, Vista and windows 7.
• Support, installation and configuration of Confidential and Terminal Server on the client PC.
• Configure and install software on client PC’s as needed.
• Support document management software and installation and configuration.

Network Administrator, Confidential Engineer

• Designed Confidential Zen App server farm on a VMware platform, and deployed for satellite offices.
• Created and Administer User accounts on the existing Confidential Presentation server farm.
• Resolved user connective issue's via the Internet and over the internal intranet.
• Published approved applications to the appropriate user groups in Citrix.
• Maintained and monitored load balancing of Confidential server farm.
• Designed and deployed multiple virtual servers on a VMware platform.
• Created disaster recovery site and configured for auto switch over.
• Created disaster recovery web server and automatic mirroring through IIS of web content.

Server Support Technician

• Managed release of vendor hot packs in a multiple landscape WAN/LAN environment. Ensured defect and availability SLAs were met or exceeded through QA and release management processes. Improved SLA compliance to 97% exceeding targets.
• Installed, monitored and supported vendor hot packs for server side software.
• Remotely administered multiple 1800 servers Accomplishments.
• Supervised HW and SW installation; upgrade projects and coordinated with application owners to maintain system availability; consistently exceeded SLA availability levels.
• Documented HW / SW installations and communicated impacts with business and application owners to ensure seamless transitions.

Network Administrator

• Designed, built, deployed and maintained Confidential server farm and 100 user base.
• Maintained, upgraded and administered MS Windows - based 100 server / 600 node LAN / WAN. Exceeded SLA availability targets.
• SME liaison between system users and technical support group. Expert in convening technical information in a non-technical manner.
• Managed all field office upgrades and maintenance of remote office networks and PC upgrade / expansion projects. Provided services remotely and on-site at field locations throughout eastern US.
• Managed system backup routines and achieved 100% data retention.
• Developed and deployed images for PC upgrades / new installs and office expansion projects. Achieved outstanding level of customer satisfaction.
• Supported and deployed network infrastructure in a multi-vendor environment, including Cisco switches, Black Berry, Norton Ghost, and VERITAS Backup Exec.
• Monitored network laitance.

System Administrator, Desk Side Support

• Designed, implemented and documented conversion project from HP mainframe to PC based LAN / Server environment.
• Deployed and supported network infrastructure, provided desktop support.
• Managed IT system support and maintenance, improved employee productivity by increasing network / systems availability and performance.
• Wrote computer system technical and procedural specifications.
• Wrote user system manuals specific to SW customization at significant cost saving.
• Designed and managed database conversions from JCL to MS Access on LAN. Project delivered on time and under budget.