Network EngineerÂ Resume Reston, VA - Hire IT People

SUMMARY

Junior level staff supporting global enterprise - level application and circuit monitoring; considerable network skills with routers, switches, and LAN/WAN protocols within Network Operation Center (NOC)

TECHNICAL SKILLS

SOFTWARE: Remedy, Heat, Confidential Business Direct, Confidential Enterprise ticket system

Network monitoring tools: Nagios Core, ARPS Net Client, Tekelec, PIC, Zenoss, Solar Winds, Net Scout

Circuit verification databases: LIMS, TURKS, Visionael and Putty, PT Segway Mini STP, Flight Schedule, X Matters Splunk

EXPERIENCE

Confidential, Reston, VA

Network Engineer

Performed initial circuit troubleshooting, using basic Confidential Systems commands ping, telnet, and trace route and show commands within Linux or Unix Operating Systems
Responded to alerts, alarms, and escalations according to standard operating procedures
Escalated issues to Tier2.5 and Tier 3 support (Systems, networking, & engineering) as necessary to meet required Service Level Agreement
Tracked all issues utilizing the HEAT ticketing system
Worked with support and third-party vendors both during routine deployment and outages
Ensured escalation were handled in a professional, consistent manner, and conducted rigorous follow-through on escalations
Managed incidents from beginning through final resolution, including customer notification work included nonstandard business hours and shifts
Utilized databases and network communication tool sets (e.g., Heat ticketing, Net Scout and Solar Winds network monitoring tools.

Confidential,Reston, VA

Network Technician

Act as first-tier in alert response and incident or problem resolution. First-tier also identifies and isolates any systems, applications or circuit issue.
Tier 1 will work with the end-user and/or long distance carrier for testing of all circuit related outages.
Outages and production interruptions are treated as priority one issues and are escalated to the appropriate individuals and/or groups.
Work with production monitoring tools to ensure that all systems and applications are running with availability level as close to 100% as possible.
Tools used are Solar Winds and custom scripts.
Take ownership of production incidents and outage related tickets and provide daily reports of all outstanding matters as well as the resolved incidents.
Act as the central point of contact for production-related incidents and problems, including providing detailed and immediate notification and updates to key individuals’ and groups within the NOC. X Matters is the tool used for notifications.

Confidential,Arlington, VA

Operations Technician

Provided customer support and trouble resolution on Century Link dedicated internet access virtual private network and IP products.
Monitored proactive (alarm-generated) ticket queue, updating the status of the ticket with pending customer release
Worked directly with other carriers, vendors and customers to isolate, troubleshoot and restore service
Remotely accessed test gear, working with multiple computer applications to loop test and analyze troubles to determine Channel Service Unit or Customer Premise Equipment or Network Interface Unit (CSU, CPE or NIU)
Updated internal remedy tickets and carrier tickets, either online or by phone always kept the customer updated with regular status

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Network EngineerÂ Resume

Reston, VA

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