PROFFESSIONAL SUMMARY:

I am an information technologies professional with extensive experience. I’ve managed networks, servers, workstations, routers, switches, printers, hardware and software inventory, short and long term projects, budgets, and maintenance contracts. I have also provided assessments and implementations of network security practices. I have provided training and supported all levels of associates on desktop experience and productivity environments.

TECHNICAL AND BUSINESS SKILLS:

Office Productivity: MS Access, PowerPoint, Excel, Word, Outlook, Project, Visio, OneNote, Adobe Writer\Reader, Keyboard Express, Quicken, MS Money, Lotus Notes

Trainer: MS Access, Project, PowerPoint, Excel, Word, Outlook, Adobe Writer\Reader

Regulatory: Sarbanes - Oxley, FDA, HIPAA

Database: MS Access, SQL Server, MySQL

Ticketing: Clarify, MS Access, ConnectWise

Account Administration: Active Directory, AS400, 6.0, Proprietary (Cardinal.com, Portal, DJIT, CAR, Siebel, etc.), Active Roles, Active Administrator, VMWare Administration

Language: VB, HTML

Network: TCP/IP, DNS, DHCP, FTP, VPN, Firewall, Switches and Routers

Messaging: MS Exchange, Lync

Server: Windows 2003, Windows 2008 R2, Windows 2012, Citrix, Terminal Server, VMWare, SQL Server

Workstations: Windows XP, windows, 7 Windows 8

Reporting: Crystal Reports, Business Objects, SAP

Management and Monitoring: Labtech, Altiris, Spiceworks

Backup and data recovery: Appasure, Backup Exec, Windows backup, Zenith, Veeam.

CAREER SUMMARY:

Confidential, Dublin, Ohio

Senior System Support Administrator

• Responsible for overseeing the remote monitoring and management (RMM) for customers and internal network devices, computer systems, backups, physical and virtual servers.
• Perform necessary maintenance to support network availability to all system users.
• Perform scheduled network tasks including system backups for I-series (As/400) and Windows Servers
• Applies system updates and upgrades for Windows server and workstations
• Manages Anti-Spam and Anti-Virus
• Analyzes and troubleshoots issues using system logs. Tracks the nature and resolution of issues
• Tests and implements RMM tools. Makes recommendations to leadership.
• Creates and implements automation scripts for maintenance and problem resolution.
• Develops procedures and practices, backup solutions and Professional Services Automation (PSA) enhancements and upgrades.
• Provides communication to other support teams concerning critical issues and concerns and suggest area to improve overall team efficiencies.

Technical Lead

• Responsible for monitoring technicians, reviewing tickets, documenting processes and providing technical recommendations to resolve issues.
• Detailed knowledge of client networks, firewalls, switches, routers, wireless access points, server configurations, SAN and NAS devices. Maintain active directory user and groups, trusts, VPN access, folder security, onboarding and off boarding process.
• Ability to troubleshoot connectivity, VPN, exchange/outlook, and AS/400 issues as well client specific applications.
• Maintain and purchase licenses for Operating systems and applications; purchasing and applying SSL certificates as needed.
• Network administration, and technical documentation, site surveys network diagramming, and technical sales.
• Labtech Administration; Sets up remote monitoring, backups and alerting on client server, workstations, and network devices.

Confidential,  Dublin, Ohio

Desktop Analyst

• Desktop is responsible for designing, implementing, operating and maintaining the personal computing environment.
• Requires detailed knowledge of PC hardware, Operating systems, network configuration, server interaction, diagnostics and troubleshooting
• Requires in-depth knowledge of all hardware, hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop based security methodologies
• Requires advanced troubleshooting capabilities of the operating systems, and OS modifications Installs/removes/configures basic applications
• Installs and configures non-standard and legacy applications
• Fixes advanced issues
• Installs and configures non-standard and legacy applications

Senior User Access Control Analyst

• Provide Network security administration: user setup, deletions and expirations, database access, system file permissions, data security, and security monitoring.
• Support Outlook\Exchange user accounts.
• Provide system\platform support for Windows NT, Windows 2000 and Windows Server 2003.
• Represent MDAS in MPS, MPM, and PSPS AIMs\NT reduction projects.
• Facilitate PTS divesture with Siebel roll-off.
• Work with resource owners for user access and security reviews.
• Collaborate with VSS, NIA, CARP, and other application owners to streamline user access.

System Administrator

• Executed AS/400 user account setup, account deletion, database access, and ODBC connectivity.
• Supported Sarbanes\Oxley compliance and other regulatory audits.

Contracted Enterprise Security Administrator

• Provided enterprise security administration on a multiple domains, multiple platform environments. Platforms: Windows NT, 2000 domains, and AS/400. Provided support for Outlook 2003/Exchange 2003 user accounts.
• Performed security administration such as user setup, deletions and expirations, database access, system file permissions, data security, and security monitoring.
• Administer web portal access.
• Provided support for Sarbanes/Oxley compliance team.

Confidential, Perrysburg, Ohio

Help Desk Administrator

• Provided multi-tier Client support for 150 end users on operating systems, Microsoft Office, ERP, remote connectivity, printing, presentations, and configuration in a international LAN/WAN.
• Instructed on boarding for IT products. Provided information on user experience. Training on Microsoft desktop environment, Microsoft Office products, remote connectivity, and network security through group, one-on-one, and web based training. Provided ongoing remedial training through reminders, tips and one-on-one sessions.
• Validated server, workstation and laptop hardware. Configured and maintained all OS install images.
• Maintained OS licenses, service pack and security updates for Platforms: Windows 3.1 thru Windows XP workstations, Windows NT 4.0 thru Windows 2003, and Citrix Metaframe servers.
• Maintained software licenses, service pack and security updates for MS Word, Excel, PowerPoint, Outlook, Visio, Project, Crystal Reports, Adobe Acrobat Reader/Writer, and other third-party software.
• Purchased, managed, maintained network and hardware consumables, software installation media, and other items.
• Managed physical connectivity of phones and network systems including cabling and punch downs.
• Developed service record database to track root cause analysis of system failures. Developed and maintained management reports to assist in root cause analysis.
• Developed and maintained an inventory and license compliance database.