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Network Administrator Resume

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Broklyn, NY

Objective

Seeking a Systems/ Network Administrator or IT Support Specialist with a professional organization that specializes and provides advanced solutions where I can utilize my proven skills as a network engineer in implementation of Microsoft technologies.

Technical Certifications

  • Microsoft Certified Systems Engineer 2003: Security
  • Microsoft Certified Systems Engineer 2000: Security
  • Microsoft Certified Systems Engineer 2003
  • Microsoft Certified Systems Engineer 2000
  • Microsoft Certified Systems Administrator 2003
  • Microsoft Certified Systems Administrator 2000
  • Microsoft Certified Professional

Technical Skills Summary

OS & Enterprise Apps
Windows NT/2000/2003 Server, Microsoft Exchange 2003/2007/2010, Active directory, Lotus Notes/Domino 8.5, Norton Antivirus Corporate Edition, Norton Ghost, Symantec backup exec 2010, Acronis Backup and Restore, Easy Recovery Pro, VNC, TeamViewer, RDC, Adobe Acrobat, ISA firewall, Proxy Server, Terminal Server, OS imaging, Mac OS.

Technologies
RAID, UPS, Tape Libraries, Tape Drives, SCSI, WINS, RIS, Remote Desktop, IIS.

Protocols
TCP, IP, DNS, DHCP, ICMP, IGMP, ARP, NetBEUI, PPP, NFS, AFS, NetBIOS, VLAN, WLAN, 802.11x, NAT, VPN, FTP, SMTP, POP3, IMAP4.

Connectivity & Hardware
Cisco routers, switches, wireless, T1, Ethernet, Fast Ethernet, Gigabit Ethernet, Sonic Wall PRO 2040, Barracuda Web Filter 310, 410. Dell PowerEdge R610, R710, 2910. Dell PowerVault MD3000, Cable/DSL modem, analog dialup. HP, Dell, Lanier printers and copier machines, Xerox scanners. Miscellaneous switches, routers, PC hardware and wireless equipment.

Desktop Technologies
Windows 95/98/NT/2000/XP/Vista/7, Microsoft Office 2003/2007/2010, OSX, Internet Explorer, Scanners, CD/DVD Players, Desktop and networked Printers.

Installation/Troubleshooting
Windows based OS installation, configuration, updates, patches and Service packs. Networking components installation: patch panels, routers & switches, wiring and crimping.
Assembling IBM compatible PCs. Installation and Upgrade of IBM, Compaq, Dell, Sony, HP, Gateway, etc. Specializing in notebook repairs.
Data migration/transfer, ghost imaging, wireless routers configuration, shipping & receiving, customer service interaction, diagnostic & troubleshooting Windows based PCs, Processed service orders accurately and in timely manner.
Qualified & recommended digital subscription services based on customer's lifestyle & their needs. Provided uninterrupted service to business customers, timely service call response.

Management
Workflow distribution, scheduling, training personnel, setting goals & expectations, weekly & daily assignments, assuring customer's satisfaction.
Diagnosed unit's problems, created service orders, updated customer's information, provided accurate update of the status of the service orders.

Professional Work History

Confidential, 2011- Present New York, NY
Systems Administrator/IT Support Specialist

  • Demonstrated proficiency on Microsoft Operating System (WindowsXP and 7, MS Windows Server 2003 and 2008); MS Exchange 2003 and 2007, WSUS, DHCP, DNS, VoIP Microsoft Office tools (Word, Excel, etc.); basic and advanced PC configuration and application services; peripheral equipment support (printers, faxes, keyboard, mouse, drives, etc); cabling infrastructure services; basic local area network concepts; customer support (add, move, change services); general IT knowledge.
  • Managed priorities and workflow, with flexibility and a willingness to work within constantly changing priorities with enthusiasm.
  • Effectively utilized working knowledge of and direct experience with operating system configuration files and hardware/software interoperability issues.
  • Displayed ability to work independently and as a member of a mixture of teams and committees; assisted with various IT projects as required.
  • Dealt effectively with a diversity of individuals at all organizational levels utilizing good oral communication skills.
  • Maintained station identification diagram maps; facility wiring infrastructure in collaboration with the cabling vendor; an accurate inventory of all hardware and software in accordance with an industry standards. Monitoring daily backups.

Confidential, 2008 - 2011New York, NY
Systems & Infrastructure Administrator/IT Support Representative

  • Provided on-call technical support via telephone, remote access or on-site as required; resolved problems through interaction with internal and external groups as needed.
  • Performed typical hardware replacements/upgrades and installation for devices such as motherboards, hard drives, memory, CD-ROM, NIC cards, etc. Assisted with hardware and software upgrades, applied patches.
  • Completed all pre-wiring and testing, including placement of patches during all stages of the project, prior to scheduled installations or maintenance.
  • Maintained a network free of computer viruses/spyware, to include scanning and eliminating viruses on desktop computers.
  • Identified and resolved customer or internal system access issues (account lockouts, password resets, access setup); assisted end users with general computer operation and desktop application software, questions and problems until resolution completion.
  • Performed basic installation and troubleshooting of desktop computer and associated operating systems, Windows based operating environments, application software, cables, and peripheral equipment. Managed backups & planned disaster recovery options.
  • Performed installations, moves, adds, and changes to administrative and production seat telephones & other peripherals; basic workstation trouble analysis to include telephone, PC and cabling infrastructure.

Confidential, 2006 - 2008New York, NY
Field Technical Support Representative

  • Assisting end users with general computer operation and desktop application software, questions and problems. Performed installations, moves, adds, and changes to administrative and production seat telephones, etc. Basic installation and troubleshooting of desktop computer and associated operating systems, daily maintenance of all computer systems

Education

Bachelors Degree, Industrial Technologies

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