Systems Administrator Resume

SUMMARY:

Motivated, highly organized IT professional with 10+ years IT experience and customer service experience.
Detail - oriented and focused on managing time lines and end user needs.
Looking to leverage strengths in IT and customer service to benefit and grow in your organization.

SKILLS:

PROFESSIONAL EXPERIENCE:

Systems Administrator

Confidential

Responsibilities:

Implemented hardware refresh including virtualization, network infrastructure, and user workstations
Designed and implemented MES system for floor reporting and inventory management
Orchestrated and developed a comprehensive document control system for ISO 9001 requirements and ther applications to enhance internal management capabilities and provide easily digestible reports from the ERP system VIAM Manufacturing

Systems Analyst

Confidential

Responsibilities:

Support of 3 sites of approximately 200 users and 40+ server windows environment.
Administer windows servers, user pc’s, EMC SAN, network, SQL and PROGRESS databases.
Support of custom software for production and inventory management.
Manage contractors/software developers to address needs of the company.

Confidential

Data Center Operator

Responsibilities:

Hands and feet support for live, global servers both Unix and Windows OS.
Installations and decommission of global servers including network, SAN, avocent, and power connections.
Monitor of applications and backups on Appworx and Netbackup software and reporting issues on Remedy ticket management software.
Monitor of global Sametime messaging servers and Domino mail file servers.
Monitor modules on 2 live IBM 3494 mainframes and 1 test IBM 3494 mainframe.
Troubleshoot and repair as necessary.

Confidential

Consumer Sales Representative

Responsibilities:

Inbound call center sales and service.
Average 50 calls daily from customers interested in purchasing PC hardware and software.
Handled order inquiries including status, rebates and other general information.
Piloted SOAR program for outbound return and customer care follow up.