SUMMARY

• Technical writer/toolsmith with over 19 years of experience in all aspects of writing and editing end user documents, including hardware and software installation guides, APIs, programming guides, getting started guides, and advanced tutorials.
• Adept at organizing and leading projects, infrastructure development, software and tool evaluation.
• Experienced in writing context - sensitive and embedded help systems.
• Highly experienced in usability testing, information mapping principles, and information architecture. 
• Excellent written and oral communication skills. Strong analytic skills.
• Routinely handle multiple projects during six-month software release cycles.
• Initiated and participated in cross-department projects.
• Adept at translating sophisticated algorithmic information into simple and clear language.

TECHNICAL SKILLS

Computer Languages/Software: C/C++, Java, FORTRAN, Assembler, Perl, HTML, XML, JavaScript, CSS, SQL, SGML, Adobe Framemaker 11, Adobe Acrobat Professional X, Webworks ePublishing, Arbortext XML authoring tools, Microsoft Office 2010, MATLAB, Simulink, ACSL, Statistica, Microsoft Visio, Microsoft Project, Microsoft Publisher, Microsoft SharePoint, Sourceforge, SnagIT, Madcap Flare, Robohelp, Flash, Photoshop and Dreamweaver CS3, oxYgen, Confluence (wiki), CVSNT

Operating Systems: UNIX, MS-DOS, Windows 7, Winserver 2012, VMS, Linux, MacIntosh Snow Leopard

PROFESSIONAL EXPERIENCE

Senior Systems Engineer

• Modeled, designed, and implemented a navigation system for a smart bomb family.
• Evaluated suboptimal filtering schemes and implemented high-order guidance algorithms. 
• Designed a Bayesian estimator to predict ballistic trajectories based on data received from a bank of Confidential filters. 
• Performed a full system error analysis to establish feasibility and potential performance of a highly classified antimissile system that involves kinetic kill vehicles to deter intercontinental ballistic missiles (ICBMs).

Technical Writer

• Documenting information technology infrastructure for the integration of the Massachusetts and Federal medical exchange portals.
• Documents include installation, administration, troubleshooting, and maintenance material for a highly complex IT system.

Principal Technical Writer

• Responsible for developing the nightly build process.
• Wrote and maintained DOS and Perl scripts
• under CVSNT revision control.
• Developed Webworks automated jobs and evaluated tools for the Confidential group.
• Also responsible for hardware configuration and software installation documentation. 
• Transitioned the Confidential team from Webworks to MadCap Flare.

Confidential

Senior Technical Writer

• Documented an XML API for developing customized GUIs for train ticket shopping, booking, and payment. 
• The API renders communications between end users and rail suppliers (for example, Amtrak) via a complex set of XML schema files in a SOAP/WSDL environment. 
• Also wrote technical sales documentation.

Senior Technical Writer 

• Documented an XML API for adding third-party routers to an AAA network.
• The API renders communications between the policy server using Diameter protocols and the router using RADIUS protocols.
• Used Structured Framemaker 9 as the authoring tool.

Senior Technical Writer (Contract Position)

• Engineered a new Confidential process. ISO 9001 compliant.
• Trained 4 contract writers in the basics of editing, writing, and identifying issues in documentation
• received from engineers. Wrote a style and editing guide to conform to Air Force standards.
• Trained writers and others in Arbortext Editor.
• Revamped and locked down Microsoft Word 2007 templates so that deliverables received could easily be converted to SGML. 
• Set up a revision control software system using internally developed

Principal Writer/Manager

• A user’s guide for Simulink Accelerator, a product that improves the performance of large Simulink diagram models
• A reference guide for control system design algorithms
• Updated numerous existing documents
• Led an initiative to train technical writers on writing QA tests for Confidential examples.
• These tests are automatic, run under revision control, and greatly contribute to the quality of the Confidential by verifying that all code examples work as advertised. Created a new quality metric based on these tests.
• Successfully cross-trained engineers in technical writing
• Led a proposal to place archived Confidential on external website
• Represented the Confidential group on release, quality control, and metrics evaluation teams
• Researched, planned, and wrote Confidential for classical, modern, and robust control algorithms for two products

Sr. Technical Writer

• Advanced tutorial information for the Control System Toolbox, a product for control system design Several installation guides
• A comprehensive set of manuals for Real Time Workshop, a product that translates MATLAB
• programs and Simulink diagrams into embeddable C-code Improved information architecture and organization. 
• Wrote the first context-sensitive help system at The MathWorks.
• Proposed and led initiatives: getting started guides, multi-product documentation
• Developed complex cross-product industrial examples for documentation
• Wrote first QA tests for Confidential code examples
• Developed, ran, and analyzed usability tests designed specifically for Confidential usability

Technical Writer

• A comprehensive manual for the Communications Toolbox, a set of highly developed
• communications algorithms for various pieces of the OSI seven layer model
• A beginner's tutorial for control systems design
• A MEX-functions manual for the MATLAB API
• A complete guide to Simulink S-Functions, an API for Simulink
• Refactored many legacy documents for on line use
• Developed technical examples and demos
• Peer edited writers’ documentation

Systems Engineer

• Modeled, designed, and implemented a pitchover autopilot for an advanced vertically launched antimissile missile.
• This design takes full advantage of modern nonlinear control techniques to maximize stability and performance in the presence of large and rapidly varying aerodynamic parameters. Upgraded a large fuzing simulation for an air-to-air missile, incorporating chaff, clutter and jammer models. 
• Wrote device drivers in C for a real-time simulation of a highly advanced surface-to-air antimissile missile system.
• Member of a team tasked with the design and specification of the inertial navigation system of an advanced glider.
• Personally developed a 97-state covariance propagation program to evaluate instrumentation errors. Expert in navigation theory and analysis. 
• Developed error budgets. Designed a stabilization control loop for an Infrared Sensor system.

Adjunct Professor

• Taught undergraduate courses in ordinary differential equations and multivariable calculus.