SUMMARY:

• Highly skilled and experienced IT Service Operations / System Support Analyst with 25 years of increasing responsibility in major, internationally known financial industry including all of the Exchanges.
• Competent, capable and articulate individual with special talent for distributed system environments, application Support and process flow with trouble - shooting experience on high-profile business critical financial systems.
• Excellent time management and collaborative skills; proven ability in identifying needs and enhancing operational efficiencies.

TECHNICAL SKILLS:

Platforms: UNIX (Solaris, Linux), AIX, CMI2 Citrix, Windows NT/ 2003 Server, XP, Vis Windows XP/VISTA and 7.

Hardware: SN6000 and SL8500, IBM 3090s, CMOS 9672, AS/400, EMC (DMX3, DMX1000, Centera, Clarion, CX600), STK (9310, 9840, 4480), DWDM 2029, Optical Disk 3995. LINUX/AIX, Autosys,TIDAL, AbInitio, C2L, Hqmonet, Procmon, Control

Software:  view,TPmon, SM7/9, Service Now, Remedy, Microsoft outlook 2010, Lotus Notes, Citrix, NetBackup, Open View, OS/MVS, JES2, TSO/ISPF, OPC/A, JCL, CICS, CA7, DB2, FTP, VTAM, NDM, TLMS, LAN, WAN, Omegamon, Netview, Teleview, AutoRoute, DataTrack, Nastel, IBM WebSphere, Polyserve, OnDemand and Sterling Control Center. SQL, Shell, Ksh and HTML programming

PROFESSIONAL EXPERIENCE:

Confidential, NEW YORK, NY

Lead Exchange Operation Engineer 

• Responsible for managing and improving the Monitoring and data flow of Production TDN systems efficiently.
• This is a real time fast paced NOC environment.
• I also provide a fundamental understanding of each assigned position within my operations team.
• The Thomson Data Network has ver 150 applications on 1500 servers worldwide.
• Managed delivery of clearing information for entire financial industry including all of Exchanges.
• Responsible for maintaining and updating multiple documents and work instructions and, providing customized analysis and reporting of the data, and acting as a liaison between the customer support and 2nd level Support.
• Monitoring and escalate Autosys jobs streams that run on a daily basis and overseeing the daily job streams.
• Oversee daily team activity and ensure all objectives are achieved, Record daily team performance results, and generate production data reports on demand.
• Trouble shooting all incidents that occur or are reported to the 1st Level and Monitoring exchange feeds from various exchanges around the global.Working with and escalating to 2nd and 3rd level Support Engineers when encountering issues and insuring all client files are transferred at the proper time
• Lead conference calls, IRT incidents, SDN, etc. Creating Incident and Problem Management Reports and update MIN & MIC and close ticket closed tickets professionally and timely manner via SM9 and Service Now.
• Involved in bounce System apps, Web process, LB, FDB, REL, CQI and funnel switches. Putting systems/apps into maintenance and taking off after planned tasks.

Confidential, NEW YORK

Operations Analyst 

Responsibilites:

• Performed Post - trade applications and monitoring the batch job scheduling, AIX, TIDAL, MQ Queue Managers, Autoroute, Datatrake, ITIL-Incident and Change Management.
• Responsible for verifying all application turnovers were suitable for production environment.
• Analyzed UNIX production related issues, inquiries and requests. Provided technical production applications support and assistance to customers.
• Gained experience in monitoring, trouble shooting, problem solving and system administration with UNIX Sun and LINUX servers in a data centre environment.
• Have experience and expertise in installation of various software and operating systems namely UNIX, Windows and Experience in using Oracle database.
• Monitored and maintained LINUX-C2L (MBM/MTP, TRX/MFS, TIDAL and Infomover) batch jobs and AbInitio Post-trade applications, assuring all data preprocess flowed without interruption.
• Performed start-up & shutdown AIX Regions (C2L, ART, DTS), MQ Queue Managers, ensuring next day business open without any error.
• Maintained Autoroute and Datatrak input/output files confirmed status on retransmission files to firm and verified input from broker community, ensuring flow of accurate information.
• Performed Open Systems backups and Restores via VERITAS Net backups, assuring no data loss and no backups failures.

Confidential, NY 

Sr. System Support

•  Performed processing of over 15 thousand jobs and 9 different Lpars, expedited timely completion of all production batch and online work for identifying, troubleshooting and reporting any problems that might occur.
• Ensured that communications between all shifts were clear and that all work was done completely and correctly.
• Maintained daily job schedule, accountable for database and customer based applications and Track batch job processing utilizing OPC/A and CA - 7, assuring all job preprocess without interruption.
• Monitored TSO/ISPF, JES2, TCP/IP,VTAM, Omegamon, Netview, Autoroute, Datatrak and NDM, Netview Screen, CA7 late job, PCX, CA7, AS/400, OS/390 Core Systems, ensuring data preprocess flowed smoothly
• . Oversaw system availability in multi-CPU mainframe environment increasing performance substantially.

Confidential

Lead Console Operator

• First shift Lead computer operator. Performed supervisory tasks such as scheduling work load, batch job troubleshooting, and incident reporting.
• Monitored three MVS system start - up and shut-down, and regions on CICS and DB2, ensured all systems, including user profiles, were up and functional.
• Performed batch programs as per control schedules and CA7 scheduled production runs.
• Manually balanced billing applications, ensuring flow of accurate information. Monitored UNIX backups and three AS400 backups scheduled job on Maestro and tested ORACLE on Sun System, assuring no data loss.

Confidential

Junior System Analyst

Responsibilites:

•  installed and configured Hardware, software and Printers, which produced high - quality workflow with stability and consistency.
• Managed local and global groups user accounts ensuring that all users were authorized.