SUMMARY

• Provided advanced support to Level 1 Network Admin related to the repair, maintenance, and upgrades of all server, virtual server, NAS, and end user hardware and software, ( Confidential and Confidential laptop PC’s and Confidential ) wired and wireless network equipment ( Confidential and Confidential ), phone and AV equipment, security cameras and NVR, and printer, fax, and copy machines at the corporate headquarters in Illinois, New York, and Connecticut.
• Served as primary Administrator for Windows Server 2012 Active Directory, Confidential Security Center, Barracuda Firewall and Spam solutions, Desktop Central and Manage Engine DMS, Dell/SonicWall Firewall, Confidential Switches Confidential telephone systems, Confidential password manager, and Interlogix truPortal access systems.
• Performed all duties related to the repair, maintenance, and upgrades of all server, virtual server, NAS, and end user hardware and software, wired and wireless network equipment, phone and AV equipment, and printer, fax, and copy machines at the corporate headquarters in Illinois and seven remote sites across the Midwest and Western US.
• Administrated all Windows Server, Hyper V, Windows, Confidential Exchange, Sage, and remote access user accounts.
• Proficient in the installation and use of the Confidential Office and Office 365 suite of products.

TECHNICAL SKILLS

• Achieved the highest rating in the history of the company on a semi annual performance review.
• Provided software, hardware, and lease program phone support for automotive dealership personnel utilizing the Lease Link Product.
• Served as the advanced hardware and software phone support contact for our representatives in the field.

WORK EXPERIENCE

Confidential

Systems and Network Administrator

• Provided advanced support to Level 1 Network Admin related to the repair, maintenance, and upgrades of all server, virtual server, NAS, and end user hardware and software, ( Confidential and Confidential laptop PC’s and Confidential ) wired and wireless network equipment ( Confidential and Confidential ), phone and AV equipment, security cameras and NVR, and printer, fax, and copy machines at the corporate headquarters in Illinois, New York, and Connecticut.
• Served as primary Administrator for Windows Server 2012 Active Directory, Confidential Security Center, Barracuda Firewall and Spam solutions, Desktop Central and Manage Engine DMS, Dell/SonicWall Firewall, Confidential Switches Confidential telephone systems, Confidential password manager, and Interlogix truPortal access systems.
• Performed, maintained, and archived monthly scheduled backups of every network attached device capable of having its firmware or configurations backed up. Switches, printers, NAS, phone systems and Confidential ASA device.
• Maintained and updated document storage of all IT related policies, procedures, and how to illustrated documents using the Manage Engine/Desktop Central DMS. Many of the illustrated documents were created by me.
• Maintained documentation of the network resources assigned to and used by every device using an IP address in the company at all locations.
• Created IT and IT Admin training courses combining video from Lynda.com, You Tube, and other sources with documentation from Manage Engine Documents and software and hardware manufacturers support areas for both Sourcebooks end users as well as members of the IT staff.
• Project Manager of Sourcebooks PCI Compliance.
• Project Manager for upgrades to online security of Sourcebooks external network. Hardening of network by incorporating Confidential ISE, Forescout, or other ISE alternatives.
• Served as Project Manager on cutover type Office 365 Migration. 150 users.
• Project Manager for projects relating to the replacement of Nortel phone systems with a VoIP solution, replacement of the Confidential Anti - Virus solution, upgrading to VMware 6, and migrating all NAS type storage and server based storage to cloud based solutions.
• Project Manager of Sourcebooks Disaster Recovery plans for all 3 locations.

Systems Administrator

• Performed all duties related to the repair, maintenance, and upgrades of all server, virtual server, NAS, and end user hardware and software, wired and wireless network equipment, phone and AV equipment, and printer, fax, and copy machines at the corporate headquarters in Illinois and seven remote sites across the Midwest and Western US.
• Administrated all Windows Server, Hyper V, Windows, Confidential Exchange, Sage, and remote access user accounts.
• Proficient in the installation and use of the Confidential Office and Office 365 suite of products.
• Served as primary purchaser of all client PC’s, laptops, software, and printers at all locations and consulted on purchasing of Servers and other major infrastructure items.
• Served as IAE corporate contact for all external vendors and consultants and made final approval of purchases and payments.
• Researched, implemented, and maintained a web based information system tracking printer status, activity, and usage levels by both department and individual users for all printers corporate wide.
• Implemented and managed a lifecycle system for all technology related hardware and software tracking and maintaining inventory of these items throughout their lifecycle.
• Implemented a recycling program using local charities and EPA approved disposal organizations to ensure proper disposal of all IT related equipment and to obtain available tax benefits whenever possible.

Quality Assurance Analyst 

• Created and tested individual software images consisting of all the Confidential operating systems, Confidential Office products specific to our hardware configurations.
• Designed and implemented test plans to insure the quality and compatibility of all LML Technologies provided hardware and software.
• Provided advanced technical support to IT department and end users for all hardware and software concerns.

Systems Administrator 

• Performed all duties relating to the operation of the corporate headquarters local area network, its servers, and routing and communications connections to remote locations.
• Administrated all Windows, Confidential Exchange, and remote access user accounts.
• Implemented all Server, workstation, and laptop operating system upgrades, Confidential Exchange upgrades, Confidential Office upgrades, and anti virus upgrades and updates for all users nationwide.
• Served as an escalation point for the Sales, Technical, and Field Support Departments as it related to Network, OS, software, all other software, and hardware problems that they were unable to correct.