CAREEROBJECTIVE:

To obtain a position at an organization where current skills and past work experience will be utilized.

PROFESSIONAL EXPERIENCE:

Confidential, Thorofare, NJ

Systems Administrator

Responsible for the day to day support of desktop and network related issues within a 180 user environment for 2 locations. Trouble shoot, research, diagnose, document, and resolve technical issues surrounding Windows 7, Outlook 2010, Exchange 2010.

• Administration of virtual and physical servers running Windows Server 2012 and 2008. Vitual servers running on VMware vSphere 5.5 and HyperV platforms
• Active Directory user and group administration. Group Policy and administration of file server permissions
• Administrator for CUBS application - Columbia Ultimate Debt Collection System
• Daily and weekly backup routines for all critical servers, data and debt collection system using Backup Exec 15
• Weekly backup routines to tape for off-site retention at Iron Mountain using Backup Exec 15
• Administration of Barracuda spam filter
• Administration and support of LiveVox phone system and FACS phone system
• Administration and support of CudaTel phone system. Configuration of Yealink and Polycom phones
• Administration of external client access website Client Access Web
• Support of Cisco and Nortel switches for data and voice including configuration of VLANs
• Support, setup, configuration and monitoring of 4 Bosch DVRs with 30 cameras installed within the facitity

Confidential, Philadelphia, PA

User and Network Support Specialist

Responsible for the day to day support of desktop and network related issues within an 85 user environment. Trouble shoot, research, diagnose, document, and resolve technical issues surrounding Windows 7, Windows 8, Office 365, Outlook 2010, Exchange 2010, Lync, SQL Client, Cisco AnyConnect VPN, SharePoint 2010, Internet connections, mobile devices, various financial software applications and hardware/peripherals. Purchasing and maintaining inventory for all hardware and software licenses.

• 60 virtual servers running Windows Server 2012, 2008 and 2003 on VMware vSphere 5.5 platform
• Active Directory user and group administration. Group Policy and administration of file server permissions
• Migration of all users to Office 365 from Exchange 2010
• Exchange 2010, Office 365 user administraton, Outlook 2010 and OWA user support
• Third party software updates using Solarwinds Patch Manager
• User configuration and support of Cisco VoIP phones and Cisco VoIP Telephone System using CME and CUE web based tools
• Installation and configuration of new Dell and Lenovo laptop and desktop PCs with Windows 7 64bit. Microsoft Surface Pro 2 and Surface Pro 3 with Windows 8
• Microsoft Windows Deployment Services (WDS) tool for image deployment
• BYOD Moble device management via MaaS360 and Meraki Dashboard web based tools
• Backup routines using Veeam and EMC NetWorker backup software and Quantum unit for backup repository
• Salesforce Administration

Confidential, Princeton, NJ

Desktop Support Technician Level

Responsible for the day to day support of desktop related issues within an 800 user environment. Installation and configuration of new laptop PCs with Windows 7 64bit utilizing Microsoft Windows Deployment Services (WDS) tool for image deployment.

Confidential, Philadelphia, PA

Systems Support Specialist Level II

Responsible for the day to day support of desktop related issues for multiple sites within the organization. 1500+ user environment. Trouble shoot, research, diagnose, document, and resolve technical issues surrounding Windows XP Pro, Windows 7, Outlook Email, Lotus Notes Email, SQL Client, Aventail VPN, Cisco VPN Client, Cisco AnyConnect Web VPN, Internet connections, VoIP Telephone System, various software applications and hardware/peripherals. Configure and install new PC equipment and maintain inventory

• Software supported: Windows XP Pro, Windows 7 Pro 64-bit, Office 2003, Office 2007, Outlook 2007, Windows 2003 Server, Lotus Notes v6.5 and v8.5, SPSS, SAS 9x, ArcGIS 9.3, Adobe Acrobat Pro 8 and 9, CaseMap 8, Visio, Symantec Endpoint Protection, LanDesk Remote Control, WebEx, ShoreTel Director, Symantec Ghost Imaging Software, Clonezila Imaging Tool
• Active Directory user, and group administration, print server management.and administration of file-server permissions on a Windows 2003 Server Platform
• Hardware supported: Dell Latitude Laptops, Dell Optiplex Desktops, Various Lenovo Laptop Models, HP Proliant Servers, HP printers, Blackberry devices with Enterprise Email, iPhone Exchange Configuration 
• Perform routine server hardware and network equipment upgrades when needed
• Extensive trouble shooting for all types of Virus, Ad-Ware and Spyware issues
• Weekly tape backup routines for Servers. Maintain scheduling with Iron Mountain for offisite storage

Confidential, Philadelphia, PA

Desktop Support Engineer/ Project Leader

Responsible for the day to day support of desktop related issues in a 400+ user environment. Trouble shoot, research, diagnose, document, and resolve technical issues surrounding Windows 2000 Professional, Windows NT 4.0, MS Office, e-mail, Internet connections, and hardware/peripherals. Configure and install new PC equipment

• Software supported: Windows 2000 Professional, Windows XP, Windows NT 4.0 Workstation, Novell Client for Windows NT, Office 2000, Office XP, Office 97, Outlook, Lotus Notes v4.5, v5x, v6.5, MS-Project, Visio Pro, Symantec Ghost, IBM 3270, eTrust Anti-Virus, Citrix ICA Client, Remotely Possible, Symantec Ghost Imaging Software
• Hardware supported: Compaq Deskpro, Compaq/HP EVO Desktop PCs and Dell Laptops. HP printers. PDA devices including Palm Pilots and Visors
• Project Leader for a large PC deployment/migration project for home office and field office locations which included new PCs and Windows NT or Windows 2000 upgrades for over 700 end users
• Personal support and installation of home based PCs and networks for Senior Management Staff
• Maintained all Desktop PC, Laptop, Monitor and Printer inventory through asset management tool
• Configuration and support of home based VPN PCs
• Extensive trouble shooting skills for all types of Virus, Ad-Ware and Spyware issues
• Performed Network Architecture and Novell server installations and upgrades at field office locations including switches, routers, Frame Relay Connections for Voice and Data
• Managed and performed large scale field office relocation projects
• Performed daily tape backup routines for Windows NT/2000 Servers, Lotus Notes Servers, Novell Servers and Mainframe Systems
• Proficient in HTML and Web Site creation software including Microsoft Front Page 2000, Adobe PhotoShop 6.0 and FTP

Confidential, Paulsboro, NJ

Network Technician - Level III

Responsible for handling large network roll-outs for Fortune 500 companies such as The Social Security Administration00. Working knowledge of networking hardware, server architecture, and installing various network operating00 systems.

Social Security Administration Project:

• Responsible for the Implementation of nearly 2,000 networks consisting of Windows NT 4.0 Server and Windows NT 4.0 Workstation clients
• Server builds consisted of Primary and Backup Domain Controllers, Local and Remote Bridges, and Olicom CAU’s and LAM’s
• Installed applications such as Lotus cc:Mail v6.0, Microsoft Office 95, and SMS v1.2. Custom configurations also included several server-based programs such as Inoculan, Arc Serve, and LAN Safe. Configuration of Server Based User profiles needed to be setup for each specific type of user at each site

Configuration/Quality Assurance Technician - Level I and Level II

• Responsible for the quality control of configuration orders to ensure zero defects
• Performed quality checks and validation of orders to ensure that all hardware and software is compatible, verify customer specific instructions for proper instructions, document and report common configuration errors and troubleshooting of systems
• Extensive knowledge in the configuration of various hardware and software technology, including servers, desktop and laptop systems. Proficient in MS-DOS, Windows 3.x, Windows 95, Windows NT and Novell NetWare software applications