SUMMARY:

• Experienced Professional with a diverse background in Facilities, Office Services and Human Resources Support. Keen ability to focus on all aspects relating to Customer Service,
• Administrative Support, Event Planning and Facilities/Property Management.
• Resourceful, creative and energetic with strong communication skills.
• Known as the “go - to person who gets things done”.

COMPUTER SKILLS:

Microsoft Office Applications:  Word, Excel, Outlook, PowerPoint

HRIS Applications:  PeopleSoft, iCIMS Applicant Tracking System, Healthstream and Justifacts

Fundraising Software:  AS400, Raiser’s Edge

PROFESSIONAL EXPERIENCE:

Confidential, Norwalk, CT

Responsibities:

• Provided frontline support for HR staff of 12, including Managers, Directors and Vice President
• Responsible for the administrative support and coverage of the HR front desk responding to general inquiries, greeting internal and external customers, answering phones, filing, mailings and general administrative duties
• Assisted Education Coordinators with all onboarding processes for approximately 50 Residents annually including file creation, background checks, medical clearances, badges, scheduling of benefits presentations etc.
• Provided support for online ATS, including password management, maintenance of job descriptions, document status/ follow-up and technical support for hiring managers
• Filtered all employee inquiries including those related to benefits, recruitment, security, badges etc.
• Coordinated and executed monthly new hire onboarding process including file creation, maintenance and collection of all required new hire paperwork, created & monitored Healthstream accounts for both clinical and non-clinical staff, initiated background checks via Justifacts
• Processed all VOE requests in timely manner, up to 50-70 per month for both institutions and employees
• Maintained 3 file rooms of all personnel records for current and past employees, as well as new hires; prepared file room for JCAHO and Department of Health audits; initial point person for Compliance Department as requests were received during live audits
• Submitted all maintenance, engineering, telecom and IT service requisitions for the department
• Generated badge replacements for employees, temporary, traveler and contractor hires; including system updates
• Conducted mini orientations and issued badges for all off-cycle new hires
• Managed the Hospital’s tuition reimbursement program, including verification of eligibility, notification of approval/denial and prepared transcripts and proof of payment for AP to process reimbursements for approximately 400 employees per year

TEMPORARY ASSIGNMENTS:

Confidential, Norwalk, CT

Administrative Assistant/Office Services

Responsibities:

• Calendaring and domestic travel arrangements for principals and senior level management
• Coordinated venues, invitations and client lists for various events
• Coordinated large confidential mailings including monthly Board member books, employee stock packages, options & agreements
• Managed front reception desks, including heavy call volume and greet all visitors
• Reconciled monthly expense reports/submitted for approval
• Assisted with internal special events & celebrations

Sales/Marketing Call Center Representative, Agent Liaison and Special Projects Assistant

• Handled high volume incoming calls from field agents, plan members and industry personnel
• Assisted with troubleshooting & problem resolution for agent/member issues
• Directed agents with use/navigation of internal company website for enrollments, forms/sales materials
• Assisted department with special projects as assigned - research, leads, testimonials and road shows

Personal Assistant / Project Manager

• Assisted in the management of a private two-home property; as a member of the five person staff, assisted with the daily operation of the homes as well as personal assistant duties
• Assisted with philanthropy database and mailing list maintenance and fundraiser execution
• Organized/prepared correspondence and back-up for bi-annual charitable TRUST donations

Confidential, Westport, CT

Facilities Manager

• Managed Class A, two-building, 70K sq. ft corporate headquarters for world’s largest hedge fund. Responsibilities included:
• Coordinated all day-to-day office services and facilities management, including daily catered food services and client meeting support, office equipment maintenance, mailroom services, internal design and structure changes, space planning and seating, handyman/maintenance projects, and on-site fitness center and equipment maintenance
• Planned, coordinated and executed monthly, seasonal and entertainment committee special events, including site, vendor, menu and décor selection, transportation coordination, photography and security
• Operated as direct liaison with owner/landlord of property for all lease related responsibilities
• Management of 5-person facilities team, expanding to 8 members to support large/rapid company growth
• Reviewed, negotiated and coordinated maintenance service agreements and service calls
• Coordinated all facilities and property systems shutdowns, service interruptions, parking, lighting, etc.

Confidential, Old Greenwich, CT

Property Manager

• Managed portfolio of high-end properties located in Westchester County, NY and Fairfield County, CT including multi-million dollar private homes, condominium communities, commercial and residential tenants.
• Coordination of vendor and contractor services, including all routine and seasonal property maintenance programs as well as owner and tenant requests
• Weekly on-site property inspections, working directly and closely with superintendents
• Assessment of candidacy for potential tenants for rental properties, negotiation of lease renewals, and resolution of arrears issues as necessary

Confidential, Westport, CT

Gift Specialist, Leadership Giving & Public Affairs

• Managed revenue processing and gift receipting/acknowledgment function, coordinated mailings and maintained/updated AS400 and Raiser’s Edge donor databases

Confidential, New York, NY

Director of Facilities

• Managed the physical and administrative infrastructure for 85K sq. ft. of Class A corporate office space for privately held investment firm
• Responsible for ensuring the proper functioning of entire facility and management of 13 direct reports
• Developed and managed first tier suppliers in providing site services inherent to facilities operations including transportation, security, shipping/receiving, mail, reprographics, catering, and janitorial services
• Managed two separate reception areas, including Concierge Services
• Managed daily catering function (vendor selection, menu planning etc.); responsible for monthly, quarterly and annual special events management and execution
• Invoice Reconciliation and authorization; average monthly spend totaled on average $30K
• Coordinated space allocation and move planning/coordination; ensured compliance to safety and environmental regulatory standards, building codes, and agency guidelines as well as Fire & Life Safety Program adherence
• Premise security, including management of guard staff, controlled access, card/key maintenance, etc.