SUMMARY:

• Skilled IT professional offering a strong technical background by steady advancement through positions of increasing responsibility over a 10 - year career. Proven ability to create and deliver solutions tied to business growth and organizational development with new systems/network infrastructures and expansions.
• Strong problem identifier and troubleshooter, comfortable managing enterprise level systems, and determined to complete projects with teams or single-handedly in a wide-range of IT environments.

ACCOMPLISHMENTS:

• Successfully upgraded the Mediaroom IPTV production and lab platforms to Windows 2008, SQL 2012, and Mediaroom 2.1 SP1. The tool used to deploy the upgrade were SCCM.
• Designed, documented and implemented a SCOM 2007/2012 R2 high availability and failover solution between two physical sites.
• Created the SCCM 2012 R2 tasks and PowerShell scripts to automate the installation of the Windows 2012 failover-clustering feature and SQL 2012. This contributed to the successful upgrade of 1000+ SQL 2008/2012 clustered databases for the Lightspeed Mediaroom IPTV platforms.
• Administered 800+ Windows 2008/2012 virtual machines hosted by Hyper-V environment Administrative tasks included creating new VM templates and VMs from templates, creating virtual networks with VLAN tagging, deploying SANs and creating data stores, managing clustered VM high availability and virtual disks, and monitoring host and VM performance

PROFESSIONAL EXPERIENCE:

Confidential, Palo Alto, CA

Systems Engineer

Responsibilities:

• Providing Mediaroom engineering, deployment and maintenance services for over 40 customers’ labs and production environment.
• Assessment of the SCOM infrastructure in operations to identify single points of failure and to provide high availability recommendations.
• Designed and built a SCOM 2012 lab that included TFS instances to test high availability configurations and new management pack monitors.
• Prepared the SCCM 2012 server to automatically deploy the OS and the Mediaroom application. This included creating a manifest file, creating new devices in SCCM, importing required Cisco UCS B200 M3 device drivers, building DHCP scopes, customizing automated workflows, writing PowerShell scripts for tasks sequences, troubleshooting deployment issues and validating the Mediaroom services hosted on these servers.
• Certificate administration with deploying PKI architectures, certificates and renewals.
• Responsible and accountable for the management of multiple projects directed toward defining technical support processes and support lab objectives
• Served as a lead engineer for multiple clients and provided 24/7 production support to telecommunication companies running the Mediaroom IPTV platform
• Deployed performance enhancing/monitoring tools.
• Planning, implementing, Sites, Collections, Distribution points, Creating Applications in SCCM 2012
• Provided technical support for Confidential Server products such as SQL, IIS, SCOM, SCCM, PowerShell, WebEx, Confidential Lync, Office 365 and Active Directory, Mediaroom
• Strong knowledge of networking components and services such as TCP/IP, UDP/IP, IGMP, HTTP protocols, DHCP, DNS, PowerShell and LAN/WAN technologies.
• Deploy/Configure/Troubleshoot Windows 2008/2012, SCCM 2012 R2, SCOM 2012
• Possess strong debugging, performance tuning and troubleshooting skills.
• Deployed new virtual machines for as stand-alone or clustered Windows servers with SCCM.

Confidential, San Ramon, CA

System Engineer

• Managed lab systems consisting of 300 physical servers, 200 VMs, 30 SANs, 4 forests, and 12 domains.
• Utilized AT&T labs to do tasks like escalation, troubleshooting network, infrastructure, Mediaroom, etc.
• Installed, maintained and troubleshot issues found on the IPTV Architecture
• SAN deployments and administration for IBM and SUN storage systems.
• Responsible for testing many feature functionalities in the IPTV Lab Environments; including streaming of audio/video on live channels, preview/rent/playback of VOD assets, EPG import, the services & channel map manager tool and troubleshooting Quality Assurance for IPTV Test Environments
• Troubleshot network issues using WireShark traces, parsed tools for root cause analysis and reported findings to network engineers for resolution
• Wrote a SCOM architecture document for the HIP-TV (hosted Mediaroom) project.
• Utilized Confidential ADS to deploy Windows 2003 enterprise & standard OS images; implemented QFEs and patches
• Designed/Deployed, monitored and troubleshot SCOM 20007, Operations Manager health modeling and MP
• Executed database patches with MS SQL Scripts & MSSQL Server 2005 Database Maintenance & Administration tools
• Troubleshot complex OSS/BSS API, web calls, Database, network in SIL Lab
• Used Windows 2003 Enterprise Server Administration to manage Active Directory, DNS and DHCP
• Created & managed user and group accounts using scripts and AD GUI services tools
• Utilized Confidential ADS to deploy Windows 2003 Enterprise & Standard OS images and implemented QFE’s & Patches; Created ADS Sequences to automate jobs
• Installed and configured SMS to generate reports for IT infrastructure, asset management, software patch levels and management graphical reports, troubleshooting various tools such as Confidential Lync, WebEx, Office 365

Confidential, Pleasanton, CA

Solutions Architect

• Integrated, supported and deployed Mediaroom Product for many Tier-1, 2 &3 Telco’s labs & production sites
• Contributed to the development of strategies, policies and best practices through participation in management meetings and
• Other direct contributions Managed Confidential System Center Configuration (SCCM) 2007 deployment on various environments
• Created Confidential SCCM package and task sequence advertisements Virtually configured Windows Server 2008 Hyper-V
• Proactively monitored system’s health by physically inspecting environment and utilizing provided tools such as SCOM Network troubleshooting in complex environments, VLAN configurations and port trunking
• Prepared technical architectural and implementation design documents and worked with the Project Manager to develop the Implementation plan
• Installed & Configured Mediaroom 3.2/2.0 Lab & Production environment
• Installed SQL Server 2005-2008; clustered configuration for Windows Server 2008
• Provided support and consultation to remote locations and clients in order to identify requirements and configuration resources
• Scheduled Mediaroom software installations/patching and upgrades Installed SCOM, Administrator and troubleshoot agents
• Using Windows 2003 Enterprise Server Administration to manage Active Directory, DNS & DHCP.
• Creating & managing user and group accounts using scripts and AD GUI services tools.
• Configuring IPTV Set-top box Hardware in lab, which involves connectivity of Set-top boxes to Residential Gateways and External AV source (TV).
• Utilize Confidential ADS to deploy Windows 2003 Enterprise & Standard OS images and implement QFE’s & Patches. Create ADS Sequences to automate jobs.
• Install and configure SMS to generate reports for IT infrastructure, asset management, software patch levels and management graphical reports.

Confidential, San Ramon, CA

System Engineer

• Understand Architecture & Troubleshooting complex Operations Support System (OSS) and
• Business Support System (BSS) web Service Integration systems that are integrated with Confidential Mediaroom.
• To support production and lab environment customers who are deploying IPTV solutions or participating in IPTV's Early Adopter Program (EAP).Triaging bugs to root cause. Troubleshooting complex network, infrastructure technologies, as well as contributing to the common body of IPTV knowledge by producing documentation and delivering customer training.
• Responsible for testing many feature functionalities in the IPTV Lab Environments; including streaming of audio/video on live channels, preview/rent/playback of VOD assets, EPG import, the services & channel map manager tool and troubleshooting Quality Assurance for IPTV Test
• Troubleshot network Environments issues using ethereal, trace and parsing tools for root cause analysis and reported findings to network engineers for resolution
• Used code-compare to view and Use of Sub-Version and DOORS to exclusively control documentation and Code
• Configured and installed MOM 2005 in three tier architecture
• Designed & implemented MOM queries for parsing and troubleshooting Windows & IPTV, executed database patches with MS SQL Scripts
• 2005 Database Maintenance & Administration tools
• Used Windows 2003 Enterprise Server Administration to manage Active Directory, DNS & DHCP
• Created & managed user and group accounts using scripts and AD GUI services tools
• Configured IPTV Set-top box Hardware in lab, which involved connectivity of Set-top boxes to Residential Gateways and External AV source (TV)
• Utilized Confidential ADS to deploy Windows 2003 Enterprise & Standard OS images and implement
• QFE’s & Patches; Created ADS Sequences to automate jobs Installed and configured SMS to
• Generate reports for IT infrastructure, asset management, software patch levels and management graphical reports

Confidential, Mountain View, CA

Lab Engineer

• My responsible is to manage the MTBF Lab Provided post-run analysis of failures for the development team
• Developed test case scripts
• Ensured network resources were properly functioning and monitored network connectivity
• Used Services Management Tool to set up new boxes, force disaster recovery, assign subscriber
• Worked with numerous set-top boxes including, Motorola, TMM854, Pirellis, Philips, Linksys
• Configured, administered and troubleshot Lab workstations including Home Media Server
• Provided desktop and laptop support (hardware installation, Windows imaging, Office, PDAs, printing, backups, data recovery, training, troubleshooting, etc.) to all the users in the organization.
• Administered the backups and recoveries for servers and the user’s local data with Veritas Backup Exec (now Symantec).
• Administered desktop and laptop OS imaging with Symantec Ghost and Windows 2003 WDS.
• Administered the Windows 2003 print server and provided support for the printers in the organization.
• Provision new user and email accounts in Windows 2003 Active Directory and Exchange Server 2003.
• Wrote disaster recovery documentation for the Windows domain controllers, SQL, Exchange, and Print servers.