SUMMARY:

• Network Engineer with over 25 years of experience in the IT industry. Background ranges from telecommunications analysis, engineering, administration and escalation support, project management in networks ranging from small to large scale complex enterprise environments.
• Subject matter expert in latest technologies in networking and telecommunications providing consult to peers, middle and upper management.

TECHNICAL / PROFESSIONAL SKILLS SUMMARY:

WAN Technologies: Frame - Relay, PPP, DS1, E1, DS3, E3, OCx, CLEC, ILEC, IXC, SONET, ATM, SDLC, Bisync, X.25, SS7, ISDN, Access Control List (ACL), Network Address Translation (NAT), Port Address Translation (PAT), Route Redistribution, OSPF Virtual links and GRE Tunnel, VSAT, VPN.

Hardware: Cisco Routers ASR1 & ASR9K 4/2811/2900/3800/3900/7200 VXR/7600, Nexus 1000v / 2K / 5K / 7K, Catalyst 1900/3550/3650/4500/6500, Cisco IPS4255 / ISE3315 / SACS 1112 / 1121, T1 CSU, Cable/DSL modem, CSU/DSU, Ciena CN4200, NORTEL 5200/7000/Passports, Lucent DDM, Palo Alto 3050, Juniper SRX 240/3600, Fujitsu FLMs, MITEL 2000SX PBX, OCTEL Voice Processing Confidential, BIGIP F5 10K Series, Hewlett Packard ProCurve 2520-24/6600-48 G, Fluke AirMagnet WiFi Analyzer Pro

Technologies: ACS v4.1 & 5.0, Active Directory, Infoblox, Cisco Prime Infrastructure, CiscoWorks 3.2.1, Aruba Airwave, Cisco Unified Communications Manager, HP Openview, Spectrum Network Element, Manager, Real Time Data Services (RTDS), Tagged Based Internetworking Gateway (TBI), Converged Networks, Load Balancing, Windows 2000/2003/2007, Microsoft Office 2003/2007/2010, Microsoft Visio & Project, UNIX, PERL, Lotus Notes, MD5, FTP, Putty, Secure CRT, TFTP, SNMP, DNS, WINS, DHC

PROFESSIONAL EXPERIENCE SUMMARY:

Confidential

Senior Network Support Lead Engineer

• Network Engineer focused on the proactive support practices and implementation of a complex enterprise data, wireless and VoIP networks, managing an array of vendor hardware and software on a daily of NAPA APG 6,000 plus Juniper SRX store network.

• Modify SRX210 and SRX240 configuration files to meet requirements of the store, MC and DC request.
• Migrate from old technology to new technology.
• Troubleshoot and resolve VPN connection issues between NAPA APG Datacenters and Stores.
• Troubleshoot and resolve VPN connections between the stores and store groups.
• Build site-to-site tunnels connection between NAPA Datacenters and Main Counters.
• Build site-to-site tunnels between NAPA stores.
• Compose Alarm reports daily and schedule reboot of SRX210 device late that night.
• Migrate stores from current ISP vendor to new ISP vendor for RPM traffic.
• Compose documentation for operations support of all NAPA and GPC network devices.
• Composed operations run manual for current employees and new employees to the environment.
• Train and mentor team members on protocols of the group.
• Assist Level 1 & Level 2 with their troubleshooting issues before they are escalated to Level 3 support.
• Build continued working knowledge of all NAPA & GPC network devices with online documentation and computer base training.
• Build relationship and confidence amongst Level 1 & 2 support teams, NAPA Network Engineering and GPC Network Teams.
• Facilitate NAPA APG daily ready for business call.
• Manage and mentor team of 6 network support engineers in the US and in India for Confidential .
• Create request tickets in Service Now for new engagements.
• Migrate stores from old ISP providers to new ISP providers.
• Troubleshoot ISP connections.
• Stage SRX appliances for connectivity.
• Manage project workflow and address issues of lag with assigned Project Manager.
• Create reports weekly on workflow of staff in India and the US.
• Update firmware on SRX devices.

Confidential, Doral, FL

Network Support Engineer

Responsibilites:

• Network Engineer focused on the proactive support practices and implementation of a complex enterprise data, wireless and VoIP networks, managing an array of vendor hardware and software on a daily.

• Add and remove wireless access points (LAP1242AG-A-K9) from NCS (Cisco Prime Infrastructure).
• Modify ship maps for Access Point in Cisco NCS.
• Add and remove Access Points from Cisco Wireless LAN Controllers (Cisco WISM & 5508WLC & 8510WLC & 4402WLC).
• Modify Cisco devices, such as Cisco Nexus5K & 6K, 6509, 4507, 3750, 3560, ASR1K4, 7200, 3825, 3925 for ClearPass AAA & TACACS Services.
• Configure and modify Cisco routers and switches for layer 2 and 3 capabilities
• Monitored network devices via alerts and events in SolarWinds Orion.
• Scan for devices via snmp string in SolarWinds Network Sonar Discovery for 24 ships and 15 ports of embarkation and debarkation.
• Build profiles via sonar scanning using current snmp strings configured on devices.
• Monitor and troubleshoot AT&T MPLS Network for internal and external customer availability.
• Configure and monitor routers and switches for operations via SolarWinds Orion.
• Troubleshoot layer 2 and layer 3 connections on Cisco routers and switches.
• Respond to security design inquiries for corporate and consumer-facing technologies.
• Implement and integrate security tools and services.
• Think out of the box and develop creative solutions.
• Understands vulnerabilities at an application, database, operating Confidential and network level.
• Provide technical input to security risk assessments.
• Configure and monitor zones and policies on Palo Alto 5060 firewalls via Panorama 6.0 for content.
• Configured and monitor zones for Juniper SRX 240 firewalls for network operability.
• Monitored traffic through Juniper SRX network zones to assure policies are handling traffic accordingly.
• Develop capabilities necessary to monitor and detect indicators of compromise using security scripts, tools and services.
• Serve in a leadership role facilitating the incident response process to ensure the appropriate urgency and discretion is applied to the incident and communicates upwards according to incident response guidelines.
• Serve as an escalation point for complex and sensitive information security issues.
• Monitor Palo Alto 3050 and 5050 appliances for operability and Unified Threat Management.
• Manage and delegate activities necessary to bring issues to a timely close.
• Monitor services on Riverbed for high usage users on the network by throttling them down after providing reports to management.
• Compose operational plan for troubleshooting in a multivendor environment
• Modify diagrams for accuracy and availability on the SharePoint wiki
• Engage in change management of work being conducted on the network for upcoming week
• Create scripts for modifying and implementing onto network during change period.
• Working with Vendor TAC area for RMA equipment parts and equipment.

Confidential, GA

Cable Technician

Responsibilites:

• Experienced Network Technician installing residential cable services for current and new Confidential customer.

• Verifying for Confidential cable signal utilizing JDSU DSAM Meter.
• Verifying signal strength of signal into the customer’s home.
• Verify and connect the Confidential signal at the aerial tap and the ground tap to the customer’s home.
• Install Confidential services (Video, Internet & Telephone) into customer’s home.
• Measure up level dbmV and down level dbmV via DSAM DOCSIS test set into the customer’s home.
• Run DOCSIS Miniscan for channels 2 and 117 via JDSU DSAM.
• Adjust signal levels via 3.5 db and 7.0 db splitters.
• Connect X1 and legacy video devices for the television
• Connect X1 and legacy gateway devices for Internet and telephone.
• Troubleshoot Confidential signal with JDSU test meter.
• Create coax cable with terminations for connection of equipment to wall plates.
• Add X1 amplifier to stabilize incoming signal into the customer’s home
• Prepare technician evaluation form for customer to fill out.
• Log into systems to schedule ETA of tech to customer home.

Confidential, GA

Global Network Architect/Engineer

Responsibilites:

• Network Engineer focused on the best practices design and implementation of a complex flat data network, Avaya PBX voice and wireless networks on a daily basis to support uptimes of multiple internal and external clients according to contracted service.

• Record all Cisco 2950, 2960, 3750, Catalyst 6509 and Nexus 5548 switch configuration file.
• Modify user vpn profile for AT&T accounts via Business Direct.
• Migrate from old service based Palo Alto Firewall to new network base Bluecoat Firewall via Confidential.
• Design and build AAA and TACACS services via ACS 5.0.
• Prepare recommendations and supporting details for formal proposals for network connectivity and configurations
• Approver for work on TOPdesk ticketing Confidential .
• Design IP address scheme for segmenting network from flat to VLAN base network.
• Sit with telco supplier for continuity of services under current contract.
• Configure Cisco devices for special projects.
• Designed firewall management services with telco supplier.
• Day-to-day interaction with 3rd Party (Cognizant) suppliers to manage switch and router health connectivity.
• Assist the Service Desk with network related tickets from TOPdesk ticketing Confidential .
• Oversee engineering/development, certifications testing, and capacity planning.
• Troubleshoot network connectivity between users and applications.
• Troubleshoot problems with WLAN and users.
• Modify WLAN password via Cisco WLAN controller GUI.
• Managed SharePoint website for organization (Global Network Services Department).
• Conduct inventory of all network devices in the United States.
• Point Cisco devices to local DNS servers.

Confidential, Conway, AR

Network Auditor

Responsibilites:

• Network Engineer focused on the validating, recording and documenting multiple complex data, voice and wireless networks for multiple sites on a daily basis to provide accurate accountability of what is present in the Acxiom network.

• Log into Cisco devices (3550, 3560, 6506-9, Nexus 7010, 5548, 2248) and discovered connections and configuration of those ports.
• Validate and log device and port security on Cisco network devices and security appliances.
• Record data of network hardware such as Cisco Nexus 7000, Catalyst 6509, 4506, 2960, 3750, ASA 5510, 5520 and 5540, CheckPoint UTM-2050 and 2070 in each building with a computer room.
• Record connectivity of routers, switches, loadbalancers, security appliances for accurate documentation.
• Record application connectivity between physical and logical server via VMware 4.5 and 5.
• Used Cisco IOS and vendor commands to verify and document network connectivity.
• Document the important switchports to physical servers in the datacenters onto a MS-Visio document.
• Documented users on ACS 5.0 and modified to all current users on ACS.
• Create documentation using MS-Visio 2010 and MS-Word to represent network connectivity.
• Modify existing documentation with correct connectivity between buildings and rooms.
• Sit on weekly status meeting discussing the work completed during the work week.
• Prepared the day’s activities and goal for team to accomplish.

Confidential, Atlanta, GA.

Senior Network Support Engineer

Responsibilites:

• Network Engineer focused on the maintaining multiple complex data, voice and wireless networks on a daily basis to support uptimes of multiple iVision clients according to contracted service.

• Monitored network management Confidential to provide operational support for iVision clients on their voice and data networks.
• Monitored Cisco 2960, 3550, 3650, 3750, 3725, 3725, 3845 via NMS Confidential .
• Composed troubleshooting procedures for colleagues to follow to effectively resolve problems much quicker to serve the customer interest according to the contracted service level agreement.
• Resolve network equipment issues between routers, switches, firewalls and server appliances.
• Resolve application issues between switches and servers for clients.
• Resolve virtual private network and routing issues between routers, switches and firewalls.
• Provide feedback on inquiries by colleagues regarding their ticket resolution with customers.
• Keep abreast of technology by reading literature and surfing the web.
• Provide weekly status with manager on work during the week.

Confidential, Augusta, GA.

Network Engineer

Responsibilites:

• Network Consultant Engineer focused on the maintenance and implementation and as need support of complex data, wireless and video network solutions along with UHCS’s multiple campus facilities.

• Analyze network conditions compile information and convey information to UHCS IS Staff.
• Conduct configuration modifications on Cisco devices 2940, 2950, 2960, 3550, 3750, 3825 for AAA, TACACS, Access-List, Spanning-Tree, Line Con & VTY, SSH and crypto key.
• Verified configuration and database for CheckPoint UTM-1 2050 and 2070 security devices for vendor, Sayers.
• Staged CheckPoint Firewall appliance for vendor, Sayers by loading R75 software into UTM-2070.
• Scanned F5 Server Iron for optimum performance using F5 Local Traffic Manager.
• Troubleshoot problems with data and wireless networks for hospital IS staff and internal department units.
• Verify connectivity via 6509-VSS device by checking for neighbor connections and neighbors learned.
• Building device profiles to for AAA and TACACS to ACS v4.1.
• Creating diagrams for reference and resolution for UHCS IS Staff via MS-Office 2007 & Visio 2007.
• Reconfiguring routers and switches from static routing to dynamic routing via EIGRP and BGP.
• Redesign network from a 2 tier network to a 3 tier network architecture on via limited budget.
• Copied and pasted images of Cisco 2600 Access Points on the maps of the hospital in Cisco Prime (Cisco LMS 4.0).
• Used Fluke AirMagnet Pro WiFi Analyzer to monitor and manage WLAN network.

Confidential, Atlanta, GA

Network Engineer

Responsibilites:

• Network Consultant Engineers focused on the design, implementation and as need support of complex network solutions along with CCR’s facility core and access regional datacenter in North America.

• Maintain and support networking hardware and software mainframe network, including evaluate, develop, and recommend specific network technology products and platforms to provide cost-effective solutions that meet business and technology requirements. Develop solutions and implementing changes as necessary.
• Configure Nexus 5548 and 7010 for datacenter port access and connectivity.
• Extend port density of Nexus5500 via Nexus 2248 fabric extender.
• Configure routing on Nexus 5000 and 7000 switches.
• Configure Cisco 6506 and 6509 with SUP720 and 2T for server access to users.
• Configure ports on Cisco 3750, 6506-E, 6509-E switches for Etherchannel, link aggregation, access and uplinks.
• Configure Cisco Routers 7200 and 7600 routers for EIGRP, OSPF and BGP for Layer 3 routing.
• Migrated users from Extreme Switches to Cisco 6509 Switches by working with internal Project Manager.
• Migrated remote legacy LCCNA sites wireless platform from HP ProCurve Switches, Motorola and Nortel wireless switches to Cisco 2600 access points in the warehouses and distribution centers.
• Added new Cisco 3120 blade switches in servers for access capabilities for the Intel Services Group, UNIX Group and Mainframe (AIX) Group.
• Configure Cisco routers for MPLS VPN and QoS with Telco Suppliers and 3rd Party Providers via router cli.
• Initially configure Cisco ASA 5505, 5510 and 5520 devices through SDM and CLI for group policies via port numbers and IP addresses.
• Configure Cisco routers for QoS for voice, wireless and data.
• Migrate from Avaya VoIP Confidential with Cisco phones to a full Cisco Call Manager with new Cisco 7900 Phones.
• Modify Cisco Voice Gateways VG224 with new SNMP directives.
• Added and built additional Cisco 3120 Stack Switches for Cisco Blade Enclosures.
• Route traffic among routing protocols OSPF, BGP and EIGRP within CCR Datacenter using dynamic routing and filtering inbound and outbound traffic.
• Load balance traffic via layer 3 routing protocols BGP (max-paths, ebgp-multihop), OSPF (max-paths, cost & priority) and EIGRP (variance) using the router command line interface.
• Created access lists to secure activity and intrusion on Cisco 3845 routers using ip nat command.
• Created access lists to prevent unwanted IP traffic between remote routers and datacenters.
• Creating L3VPN on Cisco routers 3845 and 3945 using IPsec, DMVPN and GRE tunnels via router command line interface.
• Built firewalls (CheckPoint and Cisco ASA) for initial deployment.
• Built firewalls (CheckPoint and Cisco ASA) for Zone-Base and CBAC stateful inspections.
• Inspected traffic for Intrusion Detection Services and sent those intrusions to the log file.
• Created object groups for access to applications for layers 3 through Layer 7 traffic connectivity.
• Create remote stack switch using Cisco 3750g’s using stack cables and switch priority commands for the stack.
• Configure Cisco 3750g as an access switch using vlan commands with IP addresses assigned to vlans.
• Modify traffic routing through datacenters without user disruptions modifying ospf using cost and priority and eigrp using variance.
• 3rd Level support for connectivity and protocol issues on users, routers and switches using internal ticketing Confidential ECAPS.
• Conduct captures to troubleshoot data flow using Wireshark Network Protocol Analyzer.
• Use Fluke Netflow Tracker 1.6.5 to verify which applications and devices were causing slow user traffic on a circuit between datacenter and user.
• Used Fluke AirMagnet Pro WiFi Analyzer to monitor and manage WLAN network.
• Updating network hardware and software to ensure PCI compliance and credentials with Cisco Works 3.2.1 by verifying configuration via cli and modify to compliance standards.
• Creating templates and jobs in Cisco Works 3.2.1 (LMS) for Cisco 6506, 6509, 3550 and 7000 routers.
• Creating hardware profiles for location performance monitoring with SolarWinds and verifying the information using the traffic light scenario.
• Used ping tests for ip connectivity. Used traceroute for locating the path to the destination device on the network for problem determination.
• Working on special projects as instructed on integration via MPLS with Oracle, Microsoft and Servergistics.
• Provide technical specifications on projects for connectivity between multiple business entities and 3rd Party Vendors and remote clients using MS-Office 2010 applications.
• Work with Cisco TAC Group to insure best practices are implemented and resolved difficult issues with implantation by testing them in their labs.
• Manage timelines with MS-Excel GANTT Charts
• Create scripts for router and switch configurations using Notepad and basic PERL scripts.
• Import Glaceau, LCCNA, and Odwalla onto CCR Network with Cisco 3845 and 3945 Routers by creating config files and drop them into devices.
• Establishing connectivity from remote site to ETC thru telco via T3 and MetroEthernet connections
• Discuss status on key points of interest and projects worked with internal business units during the week with line managers via a phone bridge.

Confidential, Marietta, GA.

Technical Adult Instructor

Responsibilites:

• Teach adult individuals with no technical experience and limited technical experience theoretical knowledge of how to configure Cisco hardware utilizing the Cisco-IOS, CAT-OS and NX-OS.

• Teach adults MS-Office 2010 to group networks and manage capacity on Routers and Switches.
• Manage inventory of class networks.
• Teach utilizing MS-Visio as a tool to design and layout networks.
• Teach MS-Word to compose a project plan, status report, Method of Procedures and resumes.
• Teach the basic theory of routing protocols such as RIP, EIGRP, OSPF and BGP and dynamic/static routing.
• Teach the basic theory of configuring VLANs, VTP and STP. Configuring switchports
• Teach the basic theory of configuring Fastethernet and Serial ports for access, MPLS, VRF, ACL, HSRP, Multicasting, Frame Relay, Load Balancing, QoS, DS1/E1, DS3/E3, OCx, MetroEthernet, NAT/PAT Classification & Marking.
• Teach hardware security for network devices such as switches, routers and security appliances.
• Create exams for students to assess their comprehension of the material.

Confidential, Atlanta, GA

Manager

Responsibilites:

• Technical lead for a team of network engineers/technical project managers/business process professionals focused on the design, implementation and as need support of complex network solutions along with BT’s facility core and access budgets (20 mil+) across twenty-three BT regional and co-located datacenters in North America for over 10 years.

• Proficient in technology architecture, design engineering, development, standards, maintenance, and support of hardware and software business applications in the area of data and voice networks.

• This includes the evaluation of new technologies to determine network enhancements. This will also include a solid knowledge of network designing, testing, technical writing and other duties required to architect, standardize and implement enhanced functionality. Evaluate and recommend specific products and platforms to provide cost-effective solutions that meet architectural requirements.

• Maintain and support networking hardware and software mainframe network, including evaluate, develop, and recommend specific network technology products and platforms to provide cost-effective solutions that meet business and technology requirements. Develop solutions and implementing changes as necessary
• Perform capacity planning and application analysis for network performance and sizing.
• Responsible for design and configuration IP Telephony via CUCM 4 thru 7 for convergence of data and voice at new data centers for client offices and BT offices via Cisco ISR (3825). Five years plus of experience with designing, implementing and moves adds and changes VoIP platforms for BT and its clients.
• Creating security using PIX and ASA firewalls on MPLS and BT internal network.
• Configured and managed virtual devices on Cisco Nexus 7010 for additional switches without purchasing more hardware.
• Configured Cisco Nexus 7000 switches virtual ports for aggregating traffic from distribution layer to core layer of network.
• Configure Cisco Nexus 5000 switches for datacenter connectivity and routing IP traffic to appropriate core connections.
• Load balance traffic between users and Internet and servers using Cisco ACE Load Balancer and products from F5, Big IP, Foundry and Brocade in a round-robin configuration.
• Created server farm connection via F5 and ACE load balancers using F5 LTM/GTM and Cisco ACE cli commands.
• Configured VLANs for voice and data on Cisco 3750 switches to converge the platforms for Call Manager.
• Configured wireless access points 2600 and 3600 for internal and external wireless connectivity for internal and visiting users
• Registering 7940 IP phones and 7906 SCCP phone and all of the parameters for the phones.
• Used Fluke AirMagnet Pro WiFi Analyzer to monitor and manage WLAN network.
• Configure Juniper M Series and T Series routers for network core connectivity using BGP and OSPF routing protocols.
• Created scripts to load into routers and switches using Notepad and basic PERL scripts.
• Yearly validation of security policies and connectivity to governing bodies.
• Designed, implement and managed capacity of Frame-Relay and ATM network for client access of Small Site Delivery Project.
• Verified devices via nslookup for DNS name and IP address verification.
• Managed IP addresses and network devices with Infobox Network Management Confidential .
• Configured routers and switches for DHCP connectivity by specifying the IP address of the DHCP Server in the network.
• Worked on projects building 12 brand new data centers in states Los Angeles, New Jersey, Ontario, Boston, California, Illinois, Texas and Washington DC and migrated the old data centers into one data center. The team would work with several vendors on strategic planning of each data center with power, cabinet design, equipment placement and equipment procurement of communications hardware for the data centers. We also migrated from old Cisco 2900 series switches to 6500 series switches. The routers were migrated from 2500 and 1800 routers to 7200 and 7600 routers for the internal and client networks. Added Cisco Call Manager Express 5 in Datacenters.

Confidential, New York, NY

Network Administrator / Network Engineer

Responsibilites:

• Managed the Local Area Network (LAN) infrastructure and administered the voice & data networks.

• Responsibilities included technology evaluation for the engineering and provisioning of data and voice infrastructure related to the bank and its trading floor systems.
• Managed the internal and third-party technology providers relevant to the infrastructure and systems.
• Technologies included but not limited Cisco 4500 routers, Cisco Catalyst 1900 Switches, MITEL PBX systems, OCTEL Voice processing Confidential, Sun Hardware, SUN OS, Novell Network Operating Confidential, UNIX and more.
• Create scripts for router and switch configurations using Notepad and basic PERL scripts.
• Special projects included the development of databases for tracking and monitoring trouble tickets in remote branch bank offices, procurement of telephony services, forecasting of communications costs and the complete diagram of the communications infrastructure for two complete banking trading floor systems.

Confidential, New York, NY

Network Engineer / Network Analyst

Responsibilites:

• Member of team which provided network engineering support (install, configure, troubleshooting) of LAN and WAN network equipment.

• Responsibilities included the creation and implementation of standardized operating procedures (SOP) for problem resolution related to communications circuits, the creation and implementation of SOPs for configuring and deploying Cisco routers, documentation of the overall troubleshooting process at a technician level which included reference sheets, flowcharts, troubleshooting matrices and white sheets on routers / modems / multiplexers.
• Created scripts to load into routers and switches using Notepad and basic PERL scripts.

Confidential

Radio Teletypewriter Operator

Responsibilites:

• Member of a team which conducted the duties of a Radio Teletypewriter Operator consisting of monitoring communications of WARSAW Pact Nations, provided front-line communications support for an artillery battalion attached to a field artillery unit, constructed filed antennas and prepared generators for the field communications center and acted as shift manager for over 145 communications operators located throughout field operations locations on 6 continents.