SUMMARY:

• An Architect, Information Specialist, Cyber Security Engineer, Sr. Systems Engineer, Sr. System Administrator, Systems Analyst, CM SME, or Management in Software Applications providing Development and Support of Security, Job Automation, Scheduling, Service Order, Telecom Network/Inventory/Circuit/DSL, Data/System Migration, Audit, Billing and Financial systems.
• Over 18 years in various IT roles to include areas as Telecommunications Order Entry, Equipment,, Facilities, Circuit Inventory, Billing, Wireless, DSL, Service Order, Access Lines, Government systems, Retail, Energy, Oil and Gas systems, Higher Education and Financial Banking Institutions.
• I’m adept at designing, coding and testing Software Applications including Perl, Unix/Linux Shell Scripting, C/Pro *C, C++, and MicroFocus Cobol and XAI's such as eGate.
• Programming experience on a variety of environments and platforms including various brands of Unix, DOS, NT, VMS, and MVS.
• Have solid software analysis, design and development with Client Server Development & Support, MVS OS, TSO/ISPF, VSAM, data migrations (mainframe to client server), SQL (with Cursors and stored procedures), Data mapping, interface applications, Tivoli/TWS, AutoSys/CAWA, HTML, XML, SVN (Subversion), ClearCase, ClearQuest, JCL, Ideal DataCom, IBM PC/MS DOS, Telecommunications, Telephony, MS Windows, Novell Networks, Cordaptix, CISPlus/PeopleSoft/PeopleTools, Informix, Unify, ORACLE, PL/SQL Scripts, Forms and Views, Neteeza, Sybase, RSA Adaptive Authentication, development, migrations and software installation, implementation and all phases of testing, job automation, scheduling, archiving, data warehousing, and configuration management. Excellent interpersonal and technical skills.

EXPERIENCE:

Confidential

System Administator

Responsibilities:

• Responsible for all aspects of management, administration, and support of company's internal Linux/UNIX based Cloud Storage infrastructure.
• Assist other departments in engineering highly scalable solutions for new and existing services.
• Participated in designing innovative solutions to improve current procedures.
• Managed multiple projects with various priority levels and time lines from start to finish.
• Acted as escalation point for internal support departments in resolving a wide variety of customer facing issues regarding environment deployment, service issues, and technical questions.
• Met deadlines for complex issues and new projects involving multiple teams. Demonstrated best practices in all aspects of administration.
• Attended daily staff meetings.
• Attended weekly Sprint meetings for visiting critical issues needing assignment. Participated n weekly rotating on - call responsibilities, providing 24/7 coverage.
• Develop and maintain accurate documentation for internal procedures and services.
• Continuously stayed abreast of new developments in supported operating systems to ensure consistent compatibility with established infrastructure.
• Worked with SWIFT Cloud Storage Services and components, Linux, Chef, Ansible, Python and Shell Scripting.
• Performed drive, chassis and RAID controller swaps and troubleshooting of Hardware components for over 20 DataCenters Nation and Worldwide.
• Worked JIRA and IMS Trouble tickets. Utilized Swift, Elasticsearch, Nagios, Kibana, Thruk and other software to monitor cluster, node, drives activity and health.

Cyber Security Engineer

Responsibilities:

• Performed analysis, design, development, testing, implementation and Production S upport of Cyber Security Applications.

• Serving as primary resource for the Perl/Unix, and Oracle components of an ADAPTS (Anomalous Database Access Tracking System) in-house built security monitoring system.
• This entailed researching, implementing, and supporting information security policies as they relate to SQL databases and Guardium server environments.
• Primary duties include leveraging in-depth technical knowledge to manage, architect, and enhance the database monitoring platform within commercial solutions.
• As well as internally developed management consoles.
• Developed and/or enhanced automation frameworks that work across multiple devices and platforms.
• Test environment configuration for Unit, System, Integration, Performance and Stress Testing. Provides direct application administration, troubleshooting, code analysis/reviews, and controls management.
• Participation in application life cycle management, from architecture, design and improve as well as requirements gathering and enhancement prioritization.
• Worked with Data Warehousing and BI systems.
• Worked with, Solaris, Linux, and Windows, and Oracle Database environments. Utilizing Perl, Unix Shell scripting, Sed, AWK, and Oracle PL/SQL to include ODI in 10G/11G environments, and SQLPlus, SQL Loader, DataStage, XML/HTML, Cron, SNMP, SFTP, FTPS, HTTPS, LDAP, PKI, Encryption, Arcsight, Clarity, Hadoop files, CVE/CVSS, Agile 3's DIW tool.
• Gained Active Directory and Windows Certificate training. Worked with SVN (Subversion) Change Management software.
• Attended Requirements/Design/ ITIL Agile meetings, assisted in development of Design, Migration and Test Plans with the Business Units, Guardium.
• Ensured Backup, Disaster Recovery /Failover processes are addressed and Risk Identification.
• Assisted in Web/GUI .NET sql troubleshooting. Performed Fault management, Alarm Correlation, Processing. Performed Change Management responsibilities working with SLAs, KPIs .
• Agile Processes and procedures were employed.
• Worked Trouble Tickets via a Remedy system and Sharepoint for addressing Guardium server ip maintenance such as move adds and changes for servers used by ADAPTS and system issues.
• Performed system enhancements to ADAPTS to send emails notifications to Operations Support Team and the Database Team working the issues of Compute Rating Failures.
• Added solutions to capture and resolve system errors in the system logs.
• Also added the functionality for reprocessing failed Sessions reports received from IBM Guardium v. 9 appliances.
• Added the functionality to process Sessions audit reports in ADAPTS for event mismatch resolution.
• Architected Oracle PL/SQL enhancements to allow Sessions Data to be displayed to the system. Created Oracle tables, indexing, ETL, Data warehousing and performance functions. Exposure to ASP.NET applications.

Confidential

Sr. Systems Engineer

Responsibilities:

• Performed analysis, design, development, testing, and implementation of application batch process scheduling components and management using the CA Autosys, CAWA. Worked with Autosys R4.5, R11.3 on Unix/Red Hat Linux/AIX/Solaris and Windows servers along with GUI to create and monitor automated job processes.

• Utilized the Autosys tool, to include the GUI, along with other tools such as PowerShell, Perl, Unix Korn shell/Bash scripting, AWK, Oracle 10G/RAC 11G, JBOSS, MS SQL, F5 Load Balancing, DNS, CA SiteMinder, Federation, SSO, SAML, SFTP, FTPS, SNMP, SCP, SSH, Arcsight, Clarity, Visio. Assist Tools Engineering with the administration of the Autosys 11.3 event processing software.
• Assisted Business units in analyzing existing batch processes and provided recommendations as to how these processes can be streamlined and operationalized.
• Worked on several conversion/migration processes from R4.5 to R11.3 to include Card Services CA NSM/JMO to Autosys R11.3 Migration/Conversion.
• Consisted of about 10,000 jobs. And NYCE Security Transmission project migration from Visual Cron to Autosys job conversion. Worked with Linux, Unix, and Windows Autosys environments. Attended Requirements/Design meetings, assisted in development of Design, Migration and Test Plans working with the Business Units and managing Vendor Consultants.
• Worked with several different business groups to include Card and Loan Servicing applications. Developed and/or enhanced automation frameworks that work across multiple devices and platforms.
• Worked to setup Windows environments for testing and production deployment.
• Test environment configuration for Unit, System, Integration, Performance and Stress Testing. Provided Autosys and batch scheduling job automation expertise.
• Ensured Backup, DR(Disaster Recovery)/Failover processes are addressed and Risk Identification. Performed Fault management, Alarm Correlation, Processing. Performed data mapping and data modeling.
• Performed Change Management responsibilities associated with job implementations to include completing Change Form Requests for changes going into Production and tracking. Performed troubleshooting of issues arising from job implementations.
• Developed JMO to AE script for migrating jobs from JMO to AE.
• Created Autosys Training Documentation to train Business Unit Staff. Performed production support, Change Management, ticket resolution for Trouble Tickets for Job Requests via BMC Remedy and HP Openview Trouble Ticket systems. Utilized ITIL, KPIs, SLAs. Worked with Clarity and FieldGlass HR Time Systems.
• Utilized Powershell for some job implementation products interfacing with Autosys executing on Windows 2003/2007 servers utilizing Tectia FTP software and SFG (Sterling File Gateway) & Sterling B2B Integrator for file transfer and EDI. Attended JAD Sessions.

Confidential

Software Developer

Responsibilities:

• Performed development and support of an Airline Passenger Ticketing/Travel system.

• This included activations of new Airline partner on-boarding. Worked with operations and Activation teams to ensure timely and reliable activations of existing automated customer processes. Responsible for understanding and complying with standards and processes in high-availability operational environments.
• Worked closely with development and support teams to perform installation, configuration, upgrades, and issue resolution. Develop and support SQL and Unix scripts for deploying, executing and monitoring our automated processes.
• Worked with business requirements, defining stable, efficient automated solutions.
• Analyzed, developed, tested and deployed solutions in state-of-the-art hosting environments.
• Developed and/or enhanced automation frameworks that work across multiple devices and platforms.
• Performed data mapping, data modeling, data warehousing.
• Worked with processes and standards, analyzed and debugged run-time issues effectively and quickly, remaining calm and focused under pressure. Worked with Native Command system. Quickly grasped the high-level objectives of complex processes, while paying attention to the details.
• Excellent problem-solving skills, communicated clearly with a wide range of business experts, developers, and IT system owners.
• Worked with systems such as Pegasus, Smartflow and Command Center . Performing customer activations with AE Relinker and PSN Activator .
• Worked with SVN (Subversion) Change Management software.
• Utilized ITIL concepts. Designed, developed, tested a Command Center script to monitor errors generated by Command Center sending alerts to Production Support staff.

Confidential

Sr. System Administrator

Responsibilities:

• Provided support for over 13 FI’s (Financial Institutions) within Citi for Security Analysis and support. Provided 24X7 support of Global Middle-ware Security Operations.

• Provided trouble shooting and resolution of issues related to Intrusion Prevention, Security, Fraud, and Customer Authentication for Banking needs such as Online Banking, Phone apps, Account Access, Password Changes, and more. Worked with F5 Load Balancing, DNS, Zones, Unix/ Linux, WebLogic, Websphere, SFTP, SNMP, LDAP, PKI, CVE/CVSS .
• Provided root cause analysis, test validations of issues, daily monitoring of logs for support to include On Call rotation.
• Performed research of issues to include system failures, software errors, data anomalies and system usage. Participated in Business reviews. Developed and/or enhanced automation frameworks that work across multiple devices and platforms.
• Test environment configuration for Unit, System, Integration, Performance and Stress Testing. In the process of learning Python.
• Created some Tech Designs and provided Design Reviews with Project Managers to determine new security functionality needs.
• Performed Administrative duties to include approving access to the Citi Mutli-Factor Authentication Machine Tagging software (CMAMT) requests for different Role levels and access to the Back Office software.
• Worked with Change Management processes, SLAs, KPIs, Trouble Tickets till resolution achieved utilizing the Resolve and Service Now Trouble Ticket systems.
• Tracked issues with the security software systems until they were tested and implemented into Production.
• Provided resolution for issues coordinating/working with Project Managers, Upper level Management and other support groups such as Vendors (RSA), DBA’s and other Operations staff to provide Database, Webserver log information.
• Setup Windows environments for new software deployment and testing.
• Utilized ITIL c oncepts, Change Management processeses, KPIs, SLAs .
• Woorked with DR (Disaster Recovery) processes. Performed some Project Management such as scheduling Design Reviews, Business Requirement reviews.
• Utilized Redhat Linux/Unix Shell Scripting, Perl, XML/HTML, SFTP, FTPS, SSH, SCP, NDM, Websphere, Java WebServerlogs, RSA Adaptive Authentication, WebLogic, WebSphere, SNMP,Java Webserverlogs, Integration Server, WebMethods Broker, WebMethods Developer/Designer, My WebMethods Server, WebMethods Deployer, LoadRunner, Clarity, Trouble Ticket systems, MS Project.

Confidential

Sr. Systems Analyst III

Responsibilities:

• Manages data, development, reporting and analysis for ongoing Tax Audits for Telecommunication Billing system utilizing Singl.eView, Oracle, PL/SQL,11/10G/8/6, Oracle E-Business, ODI, Oracle Reports, OBIEE, BI Publisher, Neteeza, SQL Loader, WinSQL, SQL Server, MS SQL, T-SQL, MySQL, Toad, Unix, Shell Scripting, ETL (Extract, Transform, Load), Informatica, Cron, HTML/XML, SFTP, SNMP, Linux, Solaris, Autosys, CAWA, SSH, NDM, SCP, SFTP, FTPS, HTTPS, Clarity, Visio. In addition worked with data ana lysis for Line count, circuit, and other Telecom reports for use by Tax and Finance staff.

• Provided support and analysis of Data Migration efforts for current system to BI (Business Intelligence) Revenue Data Warehouse with TeraData. Performed data mapping and modeling. Developed and/or enhanced automation frameworks that work across multiple devices and platforms.
• Test environment configuration for Unit, System, Integration, Performance and Stress Testing. Architects, coordinates and manages data/applications for multiple Tax Billing systems to ensure all customers are accurately taxed.
• Establishes system specifications and requirements for changes to audit/tax reporting systems. Works with Billing systems using Vertex. Develops programming scripts using Unix Korn Shell Scripts required to automate/implement or correct audit and/or Billing systems changes.
• Meets with IT and Database Management staff to ensure tax related scripts, and data is accurately identified/extracted, coded, installed and tested for the Billing Systems Audits. Utilized Oracle PL/SQL creating tables, indexes, performance tuning of applications and queries.
• Coordinates and manages Consultant/Vendors such as for 1099 PRO and Cognos Vendors to ensure timely reporting and implementation of tax related software loads and logic changes and/or training and documentation. Responsible for accuracy of customer Audit/Reseller/Exemptions/Line Counts profiling and ongoing maintenance.
• Partnered with IT Billing to ensure Tax related billing/data is functioning and represented as intended in Data Warehouse. Worked towards becoming a SME resource for Legal, Regulatory and Finance related inquiries.
• Attended Cognos Training sessions in lieu of Revenue Data Warehouse prospects of transforming Oracle manual reports to Cognos reporting tools.
• Developed Cognos reports. Provides Intranet Web Services support for any additional updates to the Finance/Tax Department Web site. Provided training documentation for new Tax Wizard system implementation partnering with XO University staff. Utilized ITIL concepts, Change Management processes, KPIs, and SLAs, MS Project.

Confidential

Software Engineer/Architect

Responsibilities:

• Performed project management to implement job scheduling automation of Operations Daily Batch Jobs for an ALIS(Access Line Information System) and Telecom Billing system running on an AIX Unix server.

• Developed in-house Job Scheduling/File Watch software for incoming files from MF to Unix servers, and other batch job scripts. Utilized Unix, Shell Scripting, Oracle, E-Business, PL/SQL, Oracle Reports, SQLPlus, SQL Loader, SQLTools, TOAD, Awk, Cron, SFTP, SNMP, SSH, NDM, SCP, SFTP, FTPS, HTTPS, Syslog, TL1, EDI, Visio .
• Created Business and Tech designs, designed software, Unit testing and Integration Test Plan creation, training and support.
• Performed development and enhancements to Unix, Awk, and Oracle PL/SQL applications to achieve daily batch job scheduling automation. Uitlized Oracle PL/SQL creating tables, indexes, performance tuning of applications and queries.
• Provided support of applications troubleshooting issues, root/cause analysis post production implementation.
• Designed, developed and provided support for various ETL (Extract Transform Load) applications. Performed extraction, loads, validation and verification of data.
• Performed test environment setup.
• Provided monitoring of daily batch production cycles, data, processes and research of issues to include system failures, data anomalies and system usage. Utilized ITIL concepts.

Confidential

Information Specialist

Responsibilities:

• Worked with FTP from Unix to DOS, developing Windows DOS batch scripts.

• Automated archive process manual steps to include creation of ftp files for mapping to DVD storage, and DOS scripts necessary for transfer of server files to Vendor PC. Created process to prevent archive processes from executing simultaneously.
• Developed and supported processes performing (ETL) extracts, transformations, and loads. Performed application support troubleshooting and root/cause analysis.
• Provided expertise and development to implement Job Automation for a Billing System utilizing AutoSys Job Scheduler; Developed system log automation and monitoring capabilities related to batch job automation. Worked and coordinated with Single.View Vendors. Performed Tester responsibilities standing in for vacationing staff. Performed test environment setup, working with tools such as Quality Center.
• Assisted in development of a new Unit Test Case template document for Developer and Tester’s use.
• Developed an Operations Manual, Production Support Guide, JRS Job Requests and CM StarTeam usage and process documentation for users.
• Trained users on these processes.
• Implemented and managed LTB Product Document Control Repository.
• Provided support of StarTeam and Caliber software to include Administrative duties providing access and resolving user software issues in a Help Desk Resolution capacity.
• Performed administration and management of CM ( Configuration Management ) repository, providing user activity and baseline verification audit reports to Management. Provided security/access control.
• Managed labeling, branching, merging, versioning, and other release management aspects of repository views.
• Performed SOX Audits .
• Met with Teams to plan release contents/build schedules.
• Perform build and installation/migration to environments.
• Worked with team to correct build errors. Managed the configuration requirements of projects/releases.
• Create installation scripts.
• Performed Fault management, Alarm Correlation, Processing, Syslog, TL1.
• Managed Change and Configuration Management StarTeam license requests to Borland utilizing AeTLAS; Performed Baseline Verification Audits and Reports.
• Managed and supported StarTeam Reporting views for Leveraged Apps/Web Portal area.
• Implemented GAD QMS, CMMI, Configuration Management Plan and procedures, software version promotion procedures for ADR/Reporting Web Portal (Leveraged Apps).
• Provided training of users on StarTeam usage, CM procedures, CA AutoSys, CAWA, EH Batch Job Request System (JRS). Utilized ITIL concepts, KPIs, and SLAs.

Confidential

Software Engineer

Responsibilities:

• Provided implementation/deployment/expansion of the Alltel data network. Encompasses backup support for other Alltel data markets, as well as network-wide projects of varied scope. Supported data services which include DSL, dial-up, frame relay/ATM to allow DSL customers increased performance with Alltel Internet service.

• Performed Fault management, Alarm Correlation, Processing. Developed and maintained code that provided configuration and provisioning to DSL software and equipment.
• Developed applications performing extracts (ETL), loads, and monitoring capabilities of system data and resources. Worked with TCP/IP networking equipment such as CISCO, MRT, Lucent ATM switches, DSL and Telecom equipment such as AFC Panorama, Calix, Alcatel, and Lucent NI1, NI2 Dslams, SIP/RTP, TDM, Sonus equipment, including POTS, DS0, DS1, DS3, T1, ISDN, OC3 and several types of routers.
• Familiarity with LDAP procedures and processes. Also worked with Web-based applications such as Twiki and other applications as CARP.
• Utilized, Solaris Unix, Perl, Perl/CGI, Shell Scripting, HTML, XML, Oracle, SQL Loader, SQLTools, TOAD, DOS, Cron, SFTP, SNMP, SMTP, HTTP, SAN, Syslog, TL1, SSH, NDM, SCP, SFTP, FTPS . Worked with Vendor Consultants.

Confidential

Analyst

Responsibilities:

• Performed application support for a Data Migration project from Legacy to CorDaptix (CIS) Retail Energy Services Customer Billing System and Metering application developed by SPL WorldGroup.

• Provided proactive monitoring, maintenance and support of data/transactions relating to a Texas deregulated energy market.
• Performed analysis of issues arising from EDI transactions. Resolved data transaction errors, rejects, and issues in accordance with Service Level Agreements performing root cause analysis as required resulting from EAI data transmissions to associated Energy commissions and regulated organizations.
• Maintained persistent communication loops throughout the workflow with Operations, I.T., Vendor Consultants as ERCOT, TDSP personnel to resolve issues with other Competitive Energy Retail organizations. Identified and resolved issues/problem areas regarding transactions, documents business requirements using software such as Oracle, PL/SQL, Forms, Fixed Assets (FA), Purchasing (PO), Inventory, Order Management (OM), Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), Human Resources-Payroll (HR-Payroll), AMS(Advanced Metering System), Unix Shell scripts, CIS/CorDaptix, PeopleSoft/PeopleTools, CIM, eTracker, Worklist Tool, and Billing Portal and Windows / DOS scripts .
• Utilized Siebel CIM/CIS+, Gateway, XAI, e*Gate, NIST, SSH, NDM, SCP, SFTP, FTPS, and ERCOT portal interfaces, data mapping, data modeling, Transaction Tracker, Work Flow Reviewer, Proactive Monitoring tool, Clearcase, Clearquest, SAS, SPSS, Fastrack, web-based Worklist Tool, CTS, eTracker, ERCOT Fastrak, ERCOT Transaction Management Tool (TML) and other tools to fully understand the status and effect of EDI transactions.
• Performed analysis of EDI transactions and developed high-level systems specifications to identify and resolve business issues.
• Worked with IT and Operations Personnel to identify and implement Order Management process improvements.
• Utilized ERCOT protocols and procedures and software such as Fastrak and coordinated with TDSP liaisons to highlight and communicate issues.
• Statistical Analysis. Developed various reports in Oracle to inform the Manager, Order Management of status and identify issues and/or trends.
• Managed CIS+-related market transactions including customer registration transactions (switches, moves, drops), TDSP charge transactions, meter reads, and service orders for customer move ins, move outs and drop to alternative energy representative. Performed Fault management, Alarm Correlation, Processing. Performed Tivoli scheduling, backup recovery, monitoring, and reporting.

Confidential

Programmer Analyst

Responsibilities:

• Designed and developed new software and enhanced existing software to allow capabilities relating to Systems Interfaces to include data mapping, conversions, data modeling, configuration and extractions to include Tax software mappings, Accounting/Revenue (AR), Finance, Credit and Collections, Charitable Contributions, Credit Score Adjustment, Handling of Taxes for Write-Offs, Customer Contact Letters, Bill Extract/Printing, Reports and Interfaces functions as Bankdraft, General Ledger (GL), Customer Service Orders to include EDI transactions.

• Statistical Analysis. Developed processes that performed (ETL) Extraction, Transformation, Loads.
• Also acted as a liaison to business staff for requirement gathering. Developed a system report to allow Finance to track Customer Debt (Accts Rec). Worked with Change Management, KPI's, SLAs .
• Performed Fault management, Alarm Correlation, Processing. Performed Tivoli scheduling, backup recovery, monitoring, and reporting.

Programmer Analyst

Responsibilities:

• Provided application development and support for Oil and Gas systems migrated from an IBM mainframe to client server systems.

• Responsible for maintenance and upgrades to applications utilizing Unix Korn shell scripting, MICROFOCUS COBOL, MF Animator, Oracle PL/SQL, procedures/triggers/forms/reports, ETL (Extraction, Transformation, Loads), and Syncsort.
• Performed SDLC such as requirements gathering, analysis, design, development, and testing to provide additional functionality to the Royalty, Check Disbursements, Gas Balancing, Oil Well systems, and Oracle System Cleanup .
• Assisted in the migration efforts of Gas Balancing system from Legacy to Unix system .
• Also utilized software such as Exceed, Windows, Excel, MS Word, MS Outlook, Beyond Mail, TOAD, PVCS source code change control, PowerPoint, Visio, and Tivoli/Maestro in order to provide application support. Utilized SSH, NDM, SCP, SFTP, FTPS.

Confidential

Programmer Analyst/Developer

Responsibilities:

• Provided application development and operational support for a system migrated from a mainframe to a client server AMDOCS Telegence Wireless Billing System .

• Performed requirements gathering, acted as a liaison to Business Staff, design, analysis, development, and testing to include unit, integration, and system and user acceptance testing to provide additional functionality to the Wireless Bill being sent out to customers.
• Adjusted bill time to correctly display midnight calls. Performed data analysis for investigation of missing billing call minutes by category, updating application.
• Performed Telecom tax audits and reports of billing information working with Vertex TaxComm .
• Utilized Pro *C, MicroFOCUS COBOL, HP UNIX scripting, ORACLE PL/SQL scripts, Oracle Forms/ Views/Reports, SQL Loader SQLPlus, C++, SSH, SFTP, FTPS Unix Korn Shell scripts, Maestro/Tivoli, Remedy, OpenView, DB2 and FOCUS .
• Performed data modeling, conversions, mapping, and ETL (Extractions, Transformation, Loads) for ORACLE databases. Performed data mapping and modeling . Also, provided training for new employees to allow them to perform Billing Production Support and Development responsibilities.
• Trained all Operations Support Team members on system support. Employed Change Management processes, SLAs, KPIs. Worked with in-house systems such as Trouble Ticket, TRS, Lotus Notes (SERF) and Vantive. Also utilized software such as XWindows, PCXWare, MS Exchange, PowerPoint, and MS Access in order to provide system support. Worked the full life cycle of project from analysis, design, coding (including stored procedures and cursors), testing, installation, implementation, user support and training.

Confidential

Programmer Analyst/Developer

Responsibilities:

• Managed a project to migrate a Telecom Legacy Billing system to Switchview Unix-based client server systems .

• Performed every aspect of the SDLC to include cost benefit analysis, requirements gathering, system design, coding, testing, conversion, implementation, documentation, training and support for this project. In addition, planned and lead vendor team initiatives to implement system architecture such as SBC and Switchview.
• Held weekly status meetings with Management. Utilized COBOL, Focus, JCL, DB2, CICS, TSO/ISPF, FileAid, as well as C/C++ and Unix shell scripting .

Confidential

Programmer Analyst/ Developer

Responsibilities:

• Provided COBOL maintenance and enhancements for application support to accomplish customer service order reconciliation within a five day time frame.

• The project involved enhancements for the Customer Master and Automated Customer Service Control Systems and Billing sytem.
• Also included integration of data between VSAM files and DATACOM DB files located on an IBM mainframe. I performed requirements gathering, analysis, design, development and testing for this enhancement. The aforementioned programming was performed using COBOL II DATACOM IDEAL .
• TSO/ISPF, FileAid, Expeditor, Panvalet, DataQuery and JCL on a IBM 3290 connected to a Banyan Vines LAN.

Confidential

Programmer Analyst

Responsibilities:

• Provided application requirements gathering, analysis, design, development, testing and support for over five major network telephony applications.

• Projects have involved developing and integrating IBM 3090, VAX 83/20, SEQUENT and PC software and data to provide accurate fiber optic monitoring and maintenance capabilities to users.
• Responsibilities included design, development and support for the Emergency Restoration and Customer Premise Equipment systems using FoxPro for WINDOWS and Attachmate on a Banyan Vines LAN.
• Assisted in the design, development, testing, implementation, training and maintenance of the REACT Data Integration system which allowed mainframe to mini data transfers, monitoring and increased circuitry data integrity using VAX DCL, IBM COBOL II and IBM DATACOM IDEAL .
• Performed various application enhancements to the Order Entry/Billing, Network Circuit/Facilities/Equipment Inventory,
• Application Security and TroubleTicket systems using IBM COBOL II, CICS, TSO/ISPF, Expeditor, FileAid, CA-7, CA-11, JCL and INFOPAC .
• Also provided support for the WilScan application using C and Sybase . Worked closely with Vendors for FoxPro issues and any server related issues.

Confidential

Applications Programmer

Responsibilities:

• Provided application support for three of the Universities major systems.

• These systems were written in VAX COBOL, DCL on a VAX 85/50 and HONEYWELL DPS8 running VMS OS connected to DECNET, INTERNET and Ethernet networks.
• These systems were: Alumni Development System which tracked Accounting and General Ledger functions, HR/Payroll/and Personnel System .
• Involved in the migration of software from the HONEYWELL to the VAX and performed enhancements to conform to University policies and procedures. Acted as a liaison to the Alumni Development staff to design, develop and automate the Alumni Donations Forms which eliminated external company printing costs.
• Utilized VAX DCL, COBOL II, MVS, VSAM, MICROFOCUS COBOL, PL1, FOCUS, SAS and SPSS, Banner . Worked extensively with MICROFOCUS Workbench and MICROFOCUS Animator for new development as well as modifications and enhancements to existing applications.