Technical Analyst Resume Springfield, IL - Hire IT People

TECHNICAL SKILLS:

Networking protocols: TCP/IP, OSPF, EIGRP, IGRP, STP, ARP, IPv4, IPv6

Policy based routing, access control list ACLs, packet shaping, Wireshark

Linux Red Hat and Ubuntu

Microsoft Windows Desktop and Server Platforms 2000, 2003, 2008, RDP, PC Anywhere, Dameware, Antivirus

MS Office 2000, XP, 2003, 2007, and 2010

Active Directory DNS, DHCP

PROFESSIONAL EXPERIENCE:

Technical Analyst

Confidential, Springfield, IL

Responsibilities:

Maintain, install, troubleshoot, and manage network gear for St. John's hospital and HSHS Medgroup locations.
Install/maintain/troubleshoot Cisco Routers/Switches 800, 3750, 3750X, 3850, 2900, 1840 series Routers, ASR 1000 series, Catalyst 6500
Install and maintain Cisco Firewalls ASA, ASDM - ASA5505, 5506X, 5520, 5555X Firepower
Juniper and Checkpoint Firewalls
Install Cisco Wireless Controllers 3850, 2504, 5508,8540 Cisco APs 2702i, 3502i, 3602i, 3702i
Install Cisco Phones
Setup and deploy new Medgroup Clinics for Confidential
Upgrade and maintain network gear for St. John's and Medgroup sites
Maintenance and documentation: Solarwinds, Netbrain, Visio, Cisco Prime, Nagios, Cacti, Ekahau
Troubleshooting in routing/switching environment: STP, PTP, VPN, Metro E, LAN/WAN connectivity, EIGRP
Experience working in a Healthcare environment
Infection control, hospital and physician’s needs, working with Biomed and PACs teams
Projects:
Edge Replacement: Upgrade from Enterasys and Cabletron gear to Cisco
Remote Clinic Switch and Wireless Upgrades
New Surgical Tower Infrastructure Implementation
Wireless Upgrade Project for entire St. John's Hospital Campus (current)
Project Manager and Technical Lead for the Wireless Upgrade Project
ASR Deployment for all the major Illinois HSHS Hospitals

Senior Customer Support Specialist/Network

Confidential, Springfield, IL

Responsibilities:

Customer Support for over 5200 employees using 260+ applications
AD, MS Exchange and DHCP management
Troubleshooting pc, server, and network issues for Memorial Hospital employees
Onboarding and training new employees
Assist Network Team with switch and wireless AP configuration
In depth use and knowledge of Windows 2000, XP, and Vista OSs
Use and configure HEAT ticketing system
Application support for Cerner Powerchart/Powerorders, Omnicell, Pyxis, Cisco’s Meetingplace
SMS, SCCM, GenControl, PC Anywhere, Bomgar, and other remote tools
Wireless implementation and troubleshooting
Install and configure Cisco routers and switches: 3550, 3650, 3750, 3750X
Project management and documentation
Troubleshoot and resolve server issues: OS installation and implementation
Infection control, hospital and physician’s needs, working with Biomed and PACs teams

Lead Telecommunicator

Confidential, Springfield, IL

Responsibilities:

Maintain Groove ticketing system and create users for communications center personnel
Create and user Excel and Access databases for logging and ticketing
Troubleshooting with network issues for Satcom (satellite communications) equipment and pcs
Provide high level Customer Support toward other agencies that interacted with our States Emergency Operations Center (SEOC)
Applications Windows 2000, XP, MS Office, Lotus Notes, and EM2000 ticketing system
Test, train, and write new procedures for new equipment, procedures, and policies for the communications center.
Time Keeping
Assisted in cross training employees from both IDNS and IEMA in various computer programs: remote monitoring system RMS, and general MS Office and Operating Systems.
Incorporated existing IDNS paging system (InfoRAD Wireless Paging System) into IEMA system

IT Student Worker

Confidential, Springfield, IL

Responsibilities:

Completed individual projects such as: setting up class rooms with pcs and ghosting labs
Removed viruses, trouble-shooting hardware/software issues for faculty and lab PCs and generated tickets for problems with the ITS staff.