AREAS OF EXPERTISE / CORE COMPETENCIES:

Networks: Windows, UNIX Solaris, HP - UX, IRIX, AIX, Linux Red Hat, Ubuntu, Zorin-OS, Novell, DOCSIS, VoIP, TCP/IP, Emprix, and SIP

Programming Languages: C, C++, SQL, HTML, Pascal, Vision, FORTRAN, Scripting in Korn, C, Bash Shell, and Perl

Software Engineering: Structured and Object Oriented Analysis, Design, and Programming

Applications: MS Office, ClearCase, DDTS, Extra, Visio, CADKEY, Vi, and Remedy

Familiar with: Java, 4GL, Motif, Dream Weaver, Salesforce, PC hardware

PROFESSIONAL EXPERIENCE:

Confidential

Network Data Center Technician

Colorado Springs, CO

Responsibilities:

• Device audit on HP C7000, Cisco, Sun, f5 equipment, decommission device, cable all devices in the racks and ensure equipment had been installed correctly.
• Run structured cabling to respective racks, both copper and fiber
• Prepare racks for equipment installation also infrastructure cabling
• Ensure customers equipment is properly labeled, also all cables to their respective locations
• Relocate equipment as required

Confidential

Network System Technician (Data Center)

Colorado Springs, CO

• Maintained functionality an Enterprise Network ensuring primary and secondary components such as Cisco 7K and lower series switches, Juniper Networks switches and the like with routes of the same make, f5 firewalls/load balancers, A10 firewalls/load balancers are kept an uptime of 99.999999%.
• Wrote MOPs and utilized those written for me in Excel for implementation to make changes to the configuration of the devices on the network
• Replaced broken devices on the network and returned the old equipment to the provider, also performed preliminary testing on newly deployed equipment
• As an extra duty designed a data base in MS Access to track all equipment in all NECs nation-wide, checked the transport rooms for inadvertent equipment left by providers/other maintenance crews
• Performed berd testing on new fiber circuits
• Utilized Viso for network layout

Confidential

Cable Installer, Team Lead

Denver, CO

• Directed installation of fiber cable single strand through micro duct - to the door; for termination by Century Link / Confidential
• Terminated Cat 6 onto 66 blocks for connectivity to telephony / access control systems / WIFI gate ways
• Dressed multiple bundles of cable, pulled single - 72 strands of fiber (single and multi-mode), handled Cat3 for phone as well as pulled 400 pairs of twisted pair, ran cable under floors / overhead, labeled cables for the correct system
• Pulled numerous twisted pair for telephony, tested fire alarm systems, ran cat 5e / 6 for computer systems

Confidential

Network Support Specialist 1 / Tier 3 Technical Support

Colorado Springs, CO

• Troubleshoot residential customers VoIP phone systems that use Arris, Motorola and Cisco modems on BCP digital phone system used DOCSIS to analyze connectivity issues, also other in house tools
• Ensure to bring them online or send out a tech to fix the hardware per-SLA’s
• Configure all WIFI services as needed, including email issues resolved
• Ensure customers have World Class Customer Service
• Sold additional services when needed, took payment Commercial
• Triaged customer requests to determine best service or direct additional services to resolve concerns
• Troubleshoot commercial customers network issues, load modems with static IP’s, and ensure resolutions are achieved with their connection from a remote location per-SLA’s
• Setup the modem/router with WIFI configuration including the IP table for proper IP allocation
• Troubleshot fiber connection issues for customers
• Triaged VoIP phone systems that use Arris, Motorola and Cisco modems on BCP digital phone system used DOCSIS to analyze connectivity issues on near and far end, also other in house tools, also worked on Cisco 2600/2900 router, routing/switching protocols: BGP, OSPF off site, utilized IPv4 for a decade
• Re-designed a customer’s topology on the fly to brings them back online
• Schedule a tech to fix problems on site that were otherwise not fixable re-motley, used Remedy for ticket tracking on issue resolution
• Send potential customers to sales for assistance
• Assist with payments, questions, and escalate to billing those issues not able to resolve
• Assist with web hosting, DNS, and email issues.
• Coached new team members in troubleshooting skills
• Volunteered for San Diego/Desert Cities calls to bring them on for support

PRIOR EXPERIENCE:

Confidential

Cable Installer

Englewood, CO

• Installed Cat 6 / Cat 5 cable for server rooms and Avaya VoIP phone systems
• Installed 25/50/100/200 twisted pair cable, also fiber cable with 48 strands (single/multi-mode
• Installed server racks and cabinets, wire managers, jack network cables, and terminate the cable
• Dressed multiple bundles of cable, so not to waste, also have a neat appearance, pulled all types of cable - intercom to fiber, ran cable under floors ensuring they were labeled in the trays, removed all old cable not needed, also ran cable in conduit, and fiber into inner duct

Confidential

Cable Installer

Colorado Springs, CO

• Installed Cat 6 / Cat 5 cable for server rooms and Avaya VoIP phone systems
• Installed 25/50/100/200 pair’s cable also fiber cable with 48 strands (single/multi-mode)
• Installed server racks and cabinets, wire managers, jack network cables, and terminate the cable
• Made modifications to the company web site
• Dressed multiple cables bundled so not to waste and have a neat appearance, pulled all types of cable - intercom to fiber, ran cable under floors ensuring they were labeled in the trays, removed all old cable not needed