SUMMARY:

• I have 13 years of professional work experience providing extensive System Administration and Network support for various companies.
• I’m highly proficient in providing onsite and remote support for a variety of desktops, laptops, and other peripherals.
• I’ve also maintained 2008 R2, 2012 R2 servers, VMware 3.5 and 5.0, with view clients, and Exchange Servers.

PROFESSIONAL EXPERIENCE:

Confidential

System Engineer

• VMware Infrastructure 3.x/5.0 vSphere Installation & Configuration.
• Creation, management and configuration of virtual machines, servers, clone and templates, snapshot manager, and restoring snapshots.
• Extensive experience with Active Directory, GPO’s, DHCP, DNS, IP, LAN/WAN switching and Backup & Recovery, File & Print Server, Terminal Server.
• System Administration - Managing Users, Groups, Roles and Access Permissions.
• Experience in SolorWinds Management tool to monitors network outages, drive space, and monitor uptime for network (Cisco Firewall and POE Managed Switches) and hardware performance.
• Managing and Supported Exchange 2007 servers on a VMware network. Proficient in installing, configuring, and troubleshooting Exchange Servers, database, and performing data restores. Messaging tracking (Appriver) and troubleshooting to resolve mail delivery issues. Public folder creation, replication, and rights.
• Extensive experience in Windows 2012 R2, Windows 2008 R2, and 2003 (removing from our environment) servers within VMware. I was on a team 3 for Windows updates and System Performance upgrades for various servers and storages.
• Maintain Symantec Antivirus for servers and client machines. VMware clients had Sophos antivirus for better and reliable virus definitions.
• Provided Service Desk support to the Help/Desktop support when needed with Remedy ticketing system.
• Experience in Microsoft Office suites, Visio, Outlook, and Network Printing.
• Traveled to the various sites for server and network maintenance. I also assisted in offices moves and vendor preparation for all new offices.

Confidential

Systems Engineer

• Assist on daily and weekend backups for USDA Fort Collins Office using Iron Mountain. Assist the LAN team on special projects and systems updates for the servers for Washington, D.C., Fort Collins, and Kansas City.
• Provide Tier II and Tier III support between the Service Desk and the LAN team. Also provide support for PDA smart phones using MacAfee EMM software on iPhones, Droids, iPads, and BlackBerry Enterprise Server (BES) for Blackberry.
• Created new Ghost images in Fort Collins for Windows XP and Windows 7 systems assisted the LAN team with network updates and new hardware upgrades, and configured a new MAC server with Casper software for remote management.
• Vast knowledge in MAC supports on hardware (Macbook Pro, Macbook Air, Mac Mini, and MAC desktops). Installed the latest OS (Mountain Lion) on 15 existing machines and configured Active Directory with VMware Fusion or Parrells for Windows enviroment. IPad and IPhones; installed MacAfee EMM app to communicate to our exchange server for email access.
• Currently migrating Windows XP machines to Windows 7 and have knowledge in various computer hardware such as Dell and HP systems.
• VMware vSphere Hypervisor (ESXi) 5.0 and 5.1 - Managing and deployed HP server with RAID 1+0 with VMware ESXi 5.0 and 5.1 in with Windows 2008 Server R2, Windows 2003 32bit, Citrix.

Confidential, Lakewood, Co

Jr. Systems Engineer

• On a team of 5 to implement various packages through SCCM.
• Dell and HP knowledge in hardware and software.
• Manage 2003 and 2008 servers with nightly and daily backups for OSM.
• Manage various customized software for the Federal Government.
• Windows migration from XP Pro to Windows 7 Enterprise.

Confidential, Los Angeles, Ca

Senior Desktop Support PC & MAC

• Roll-out new Cisco IP phones and configured with the network, deploy new Dell & IBM laptops, and MAC Book Pros.
• Create new ghost images for Dell laptops, HP laptops, Lenovo laptops and carbon Copy for MAC systems.
• Configured various Blackberry phones with the Blackberry Enterprise Server.
• Onsite support including remote support for various remote users.
• Service Center Client for ticketing system. About 30-40 tickets per day.
• MAC and PC proficient including hardware.
• Asset management for desktops and laptops.
• SDE (remedy) ticketing system.

Confidential,Irvine,Ca

Senior Desktop Support MAC & PC

• Knowledge IBM PCs, Laptops & MAC Pro.
• Refresh on all old IBM PCs & Laptops (T-30s and T-40s) MAC books Pro and MAC Pro.
• Supported remote users in various offices in the United States for Wachovia Banks and Dealerships.
• Supported various operating system and hardware consisting of IBM’s Desktop and hardware, MAC Quad-core workstations (Leopard) and OS, Laptop IBM (T-60 series), Windows XP Pro, Office 2007, SMS, IBM Mainframe (AFS), Printers, and Plotters.
• Involved in purchasing the Quad-Core Mac Pro with Leopard already installed.
• Helped implement dual OS between Windows XP Pro and Mac OS X Leopard
• Helpdesk Ticketing system (HEAT).
• Remote Support.
• Inventory manager for all laptops, desktops, and MAC systems that have been deployed throughout company.

Confidential

Senior Desktop Support Analyst MAC Support

• I implemented Ghost Multicast server for the IBM laptops, Dell laptops and Desktops, HP Desktop, Compaq workstations, and Toshiba Satellites laptops.
• Refreshed/reinstalled old MACs with OS X and new MAC Pro with Leopard and Windows XP Pro with dual boot.
• Installed Adobe Photoshop CE, Entourage with exchange, and other various Adobe programs.
• Setup peer-to-peer network between Windows 2003 servers and MAC OS Leopard.
• Helped purchase new Intel Dual-Core with OS X and installed Windows XP with their MAC environments.
• I have a vast knowledge in Windows XP Pro, Windows Vista Ultimate, Windows 2000, Windows 2003 server, Office 2003 & 2007, and Wireless access points.
• Supported VPN users from remote and I also supported users overseas when traveling.
• I used Dameware or RDP for remote support if needed for Van Nuys.

Environment: Windows XP Pro, Windows Vista Ultimate, Windows 2000, Windows 2003 server, Office 2003 & 2007, Cisco Switches, Linksys wireless access points, MAC Pro, Multicast server (ghost), Exchange, Dameware (remote control) for both sites, RDP, Dell, IBM, Compaq, and Toshiba laptops.

Confidential, Los Angeles CA

Senior Systems Analysts/Systems Engineer

• Provided desktop/phone support for 300+ users in various buildings onsite. Including various servers; Citrix, AS400, Exchange Servers, and VOIP/PBX phone systems.
• Provided desktop/helpdesk support for Various Windows OS and MAC OS.
• Reinstalled OS X when a system was corrupted. Installed all various applications from Entourage (Exchange mail), Adobe Photoshop Pro, Adobe Elements, Adobe Acrobat Pro, in-house rendering programs for the Sports and News side.
• Helped configure MACs to connect to Windows servers and Printer/Plotters.
• Configured multiple Exchange servers and helped users point to various Exchanges.
• Provided remote support in various offices around the Country for FOX Sports Employees.
• Installed and configured network printers to the network.
• Provided various supports for various PDA’s. 60 percent were Blackberry’s and the other 40 percent were Windows CE, and Palm Handhelds.
• Remote support using various software; Dameware, PcAnywhere, RDP, and Netmeeting.
• Entered an average 150 tickets per month using Altris software.
• Provided laptop and desktop support various BIG name companies, (IBM, HP, and Dell).
• Implemented Active Directory Migration with various servers.
• Configure Cisco Routers with VPN and Cisco Switches for remote sites.
• Configure VMUX/VOIP box to talk to the PBX’s systems back at the main-head quarters with multiple T-1 lines at various sites.

Environment: All MS office, Windows 98, Windows 2000, Windows XP PRO, Server 2000, Server 2003, linksys HUBS, Cisco Switches, CSU-DSU, Cisco Routers, Blackberry, Exchange 2000, Exchange 2003, Dameware, PcAnywhere, Remote Desktop, Altris, MAC, Citrix, VoIP/PBX, VPN, T1’s, Ghost, IBM, HP DL360’s server, Dell, People Soft, Active Directory/ with migration, Wireless, Fiber, Cat5e and Cat6 medium, MAC Pro, Mac books.

Confidential ,Carlsbad, CA

Sr. Desktop Engineer/Systems Engineer

• Provided support 400+ users and three servers, Windows NT 4.0, Windows 2000 and a Windows 2003 server.
• Provided support to Windows 95, 98, NT, 2000 and XP.
• Assisted users with all MS Office Suite applications.
• Provided support to Lotus Notes R5 and R6.
• Installed, configured and administered local and network printers.
• Installed and provided maintenance to copiers, scanners and faxes.
• Installed, configured and synchronized Blackberries for 60 users.
• Entered trouble tickets into Remedy ticketing system.
• Provided remote support utilizing Dameware, PcAnywhere, Remote Desktop Connection and Netmeeting.
• Utilized Veritas Backup Exec to run tape backups.
• Provided laptop support, (Dell, IBM, Sony and Compaq).
• Performed a migration from Windows 95 to Windows 98.
• Performed a migration from Windows 2000 to Windows XP.
• Performed a migration from Active Directory 2000 to Active Directory 2003.
• Deployed up to 5-10 workstations and laptops per month with custom images that the team created specifically to the end-user needs.
• Installed Cisco Wireless Access Points and Nortel 450 switches for both sites, and configured laptop users with Cisco Wireless LEAP Authentications on the Network.
• Moved users’ telephone/voice data service to different buildings or offices using a centralized PBX phone system.
• Configured Cisco routers with VPN and Frame Relay.

Environment: Cisco Routers, Cisco and Nortel Switches, Cisco Wireless, Cisco VPN, PBX, Windows 98, Windows NT, Window 2000, Windows XP Pro, Server 2000, Server 2003, Active Directory, Frame Relay, Video conference, Network Printers, Lotus Notes R5 and R6, MS Office, Remedy, HP, HP servers, IBM laptop/desktop, Dameware, Netmeeting,, PcAnywhere, RDP, all forms of Blackberry, Veritas Backup, and all types if medium, and Multiple T1’s.

Confidential, Carlsbad, CA

Desktop/Network Administrator

• Supported various clients in New York, Washington DC and Carlsbad, California with Terminal Services and PcAnywhere.
• Provided support to MS Outlook/Exchange for all users, using Exchange 2003.
• Provided support to Windows 95, 98, NT, 2000 and XP.
• Assisted users with MS Office Suite applications.
• Provided server administration to Windows 2000 and Windows 2003 servers.
• Installed, configured and administered local and network printers.
• Installed and configured Customer Relationship Management Database system.
• Provided support to a program database system called Lotus Approach 9.7 and 10 where all company information resides on.
• Installed and configured Active Directory with DNS and Terminal Services for the remote users.
• Installed Cisco routers with switches, hubs and print servers and configured ports for FTP Protocol, PC Anywhere, DHCP and Terminal Services for incoming traffic.

Environment: Exchange 2000, Exchange, Terminal Services, RDP, PcAnywhere, Printer Server, Lotus Approach (CRM), Cisco Router, MS Office, Windows 2000, Windows XP Pro, Windows Vista, Server 2000, Server 2003, Network Printers,

Confidential, Rancho Bernardo, CA

Desktop/Systems Administrator

• Provided support to 30 clients in a Windows environment.
• Assisted users on Windows 95, 98, NT, 2000 and XP.
• Assisted users with MS Office Suite applications.
• Create email profiles and troubleshoot issues within MS Outlook/Exchange.
• Utilized Veritas Backup Exec to run tape backups.
• Installed, configured and administered local and network printers.
• Performed a migration from Windows 95 to Windows 98.
• Performed a migration from Windows 2000 to Windows XP.
• Performed a migration from Windows NT 4.0 server to Windows 2000 server.
• Installed Altigen phone systems for our clients, and built computers systems for a nuclear power plant in San Clemente.
• Installed Cat 3 and Cat 5 lines for networking.
• Installed, configured and provided maintenance to Windows 2000 servers, Exchange server, Novell servers and Altigen phone servers.

Environment: Cisco Routers, Various Switches, Windows 95, Windows 98, Window 2000, Windows NT, Exchange servers, Vertias backup, Network Printers, Network Servers, Cat 3, Cat 5e, Windows 2000 server, VoIP phone system, Novell servers, and MS office suites.

Confidential, Murrieta, CA

Desktop/Network Support

• Provided support to 20-30 NT workstations and NT servers.
• Performed a migration from AS400 to SAP, SIEBEL System with a Windows backbone, UNIX, AS400 servers and Citrix servers with WYSE terminals .
• Connected globally with SAP, SIEBEL and also helped implement any networking protocols such as assigning static IP addresses to Standalone printers and WYSE terminals.
• Worked with Cisco routers, switches, hubs and T-1 lines that connect to CSU-DSU.
• Maintained full daily backup using ARCSERVE software.

Environment: Windows 98, Windows NT, WYSE Terminals, SAP, CSU-DSU, Switches, MS OFFICE suites, AS400, Backup (Arc serve), and NT servers.