SUMMARY:

• I am a highly technical engineer with a passion for and proven expertise in leadership and critical thinking.
• I possess over 15 years of experience in leading projects, managing day - to-day operations of servers, networks, connectivity, and redundancy of on-prem, hybrid, and cloud configurations in various capacities including management, solution architect, and an individual contributor in highly complex, mission-critical, and large IT Enterprise environments.
• With having effectively led teams to the successful completion of major projects for some of the most technologically demanding companies in the world, in both a hands-on and a hands-off capacity, I have been recognized and given public recognition as an individual who brings about harmony and cohesion among departments, teams, and people across the organization.
• I do this through building trust, leading by example, consistency, and defining achievable objectives.
• From the technical side, I have designed, deployed, and managed small and large data centers end-to-end (hardware and software), with a focus on selecting the right combination of hardware (compute, storage, network) and software for achieving the highest standards of reliability and performance while ensuring they meet and surpass all the needs and expectations of the business.

TECHNICAL SKILLS:

Compute, Network, Storage: Cisco UCS, HP, Intel, IBM, Hitachi, Layer 2, 3, and 4 Switching, ACLs, Firewall Appliances, SAN, NAS, EMC/VNX, NetApp

Cloud & Virtualization: Saas, IaaS, PaaS, ESX/VMware/vSphere/vCloud/vMotion/HA/vSAN with 700+ hosts, Azure RMS, Office 365, AWS

Operating Systems: Windows Server and Desktop (Windows 2000, 2003, 2008 R2, 2012 R2, 2016), Active Directory, LDAP, RDS, DNS, GSS, GPO, IIS (6, 7, 8), PowerShell, Linux/Unix - CentOS, Ubuntu, Red Hat, SCO Unix

PROFESSIONAL EXPERIENCE:

Confidential

IT Infrastructure Manager

Responsibilites:

• Configuration and management of all ESX/VMware, Windows 2012 R2 and Windows 2016 Servers.
• Configuration and management of the entire Active Directory environment with DNS, DHCP, DFS, IIS, TCP/IP (IPv4 and IPv6), and Group Policies (GPO).
• Configuration of SCCM and Chef
• Configuration and management of all NAS, SAN, Switches, and KVM solutions.
• Act as an effective leader in defining all matters related to the operation of the lab environments in all locations including processes, individual roles, and integration with other systems.
• Manage the lab budget.
• Support engineering teams by helping them plan and achieve their immediate and long-term objectives.
• Analyze existing computer lab infrastructure (including hardware and software), and make recommendations.
• Capacity planning and management of machine utilizations, provisions and stability.
• Build process and best practices to continuously adapt to change, and improve the company’s throughput.
• Manage and maintain the lab and future improvements in the lab.

Environment: Mixed Linux and Windows Servers, VMware, ESX Servers, vSphere, vCenter, Virtual and Physical Servers, Cisco switches, HP Servers, Active Directory, Group Policy, Gear VR, Oculus Rift.

Confidential

Senior Systems Engineer

• A key member of the Laboratory Information Systems team, bridging between IT and Business in a very hands - on capacity in addition to verifying and translating business requirements into technical terms, designing, architecting, deploying, and maintaining various systems that support over 15 Business units in all their lifecycles such as POC, DEV, TST, VAL, and PROD in both, GxP and Non-GxP environments.

• Direct involvement in a large scale AWS Cloud project in a technical capacity.
• Day-to-day management of a very large and complex Federated and Multi-Tenanted AD environment, supported by a multitude of ESX Hosts with hundreds of hosts and thousands of VMs and Templates.
• Acquisition and Implementation of new system hardware and software for the various business groups, as well as implementing security best practices, developing standard operating procedures (SOP) in a heavily FDA regulated environment with Change Control and Management.
• Environment consists of Windows and Linux operating systems running on Dell servers connected to NetApp Storage.
• Some of the supported applications include VMWare, Citrix, XenApp, Office, SQL/Oracle, and Empower.
• Business analysis and requirements gathering and planning.
• Proactive monitoring of servers and systems using tools such as Solarwinds, OpManager, and Event Log Analyzer. Providing level 3 support for LIS specific applications and tools including SPARC.

Environment: GxP, FDA regulated, AWS, VMWare, Windows 2008/2012, SCCM, Linux, Citrix, Active Directory, GPO, Microsoft Server products, SQL Server, Exchange, VMWare, Hyper-V, Event Log Analyzer, OpManager, SolarWinds, Office 365, Lync.

Confidential

IT Engineer

• A key member of the Directory Services team with a focus on Enterprise Group Management, Azure RMS, Load Balancing, VIP, GSS, and Disaster Recovery.

• Responsibilities include the Enterprise-wide analysis and deployment planning for ForeFront/Microsoft Identify Manager and all downstream dependencies in POC, DEV, STAGE, and PROD lifecycles using Agile methodology. Also, responsible for maintaining/analyzing Active Directory and provisioning data to various downstream systems.
• Configuration of ACE Load Balancers as well as Disaster Recovery, monitoring, and reporting.

Environment: Active Directory, Group Management and Policies, ForeFront Identity Manager (FIM/MIM), Azure RMS, CloudSync, Office 365, Windows 2008/2012, Exchange, UCS, Alfresco, Grouper, Mailer, CEPM, Box, Remedy, InfoSec, Agile, VMWare, Hyper-V, SCCM, SCOM, Splunk, WebEx, Jabber, VIP, GSS, ACE and Netscalar Load Balancers.

Confidential

IT Manager / Solution Architect

Responsibilites:

• Designed a new highly reliable and scalable data center utilizing mainly Cisco servers and switches, EMC/VNX SAN, ESXi Servers, Windows Servers with Active Directory and Linux, and some degree of public cloud integration.

• Prepared the entire project budget (in excess of 2 million), communicated the requirements with vendors and service providers, developed migration roadmaps and timelines, assisted with the selection of a new ERP system that supported both the distribution as well as the retail side of the operations.
• Prepared SOWs, SLAs, RFPs, datacenter consolidation plans and management of all resources including IT staff, disaster recovery and business continuity, resource planning, risk management, hardware and software acquisition, supporting the company s multi - home global presence.

Environment: HP, Cisco UCS, Cisco Fabric Interconnect, Cisco 3750 Switches, EMC/VNX Storage, VMware, ESX Server (4.x/5.x), VCentre, VSphere, VMotion, HA, FT, FCoE, iSCSI, VLANS, SonicWALL, Windows Servers (2008/2012), Exchange Server, Veeam, SaaS, IaaS, SCCM, SQL, IIS, DNS, Active Directory, SAN, NAS, LAMP.

Confidential

Senior Systems Engineer / Architect

Responsibilites:

• Reporting directly to the Global Manager, IT Operations.

• Design and Architect tailored solutions to overcome pre-existing challenges, assessment of the technologies used in the data center including hardware, software, as well as security. Management of a cloud environment consisting of a cluster of ESX Servers (VMware), HP Servers, Hitachi SAN, NetApp Storage, Blade Centre, Robotic Tape Libraries, FCoE, Cisco phone systems, switches, and routers, and redundant UPSs.
• The environment also utilized an active SCCM subscription to deploy various software updates onto client machines.

Environment: VMware, ESX Server (4.x/5.x), vCenter, vSphere, vMotion, Windows Servers (2008/2012), and Linux, Active Directory, Office 365, SQL, Oracle 11g, MySQL, IaaS, SaaS, PaaS, SAN, NAS, Exchange Server, Windows Media Server, SharePoint, CIC Phone system, SCCM, Vault, Visual Studio, UML, Microsoft Project.

Confidential

System Administrator

Responsibilites:

• On-site and remote management of the datacenter, network, Windows 2008/2012 servers, software, and hardware, at multiple locations in BC.

• The datacenter consisted of a series of IBM blade servers and EMC Storage.
• Administration of a multitude of systems and services including an ERP system and a distributed application using an Oracle database running in a virtual environment using VMWare.

Environment: VMware, ESX, Blade Centre, IBM, Dell, HP, SAN, NAS, Windows 2008/2012 Servers, Active Directory, Windows 7/8, Exchange, BES, Lync, SQL, and Oracle.

Confidential

System Integrator

Responsibilites:

• Working directly with HP and Confidential to determine requirements, assess deployment options, and devise plans to implement items outlined in the SOW.

• Designated team lead in the deployment of Windows 7 and fresh hardware at multiple offices across BC.
• Deployment involving backing up old systems, installing new hardware, pushing pre-configured Windows 7 images, joining the domain, customizing Group Policies, transferring and restoring user’s personal files and profiles, configuring Outlook and Lync with Exchange, testing, installing user-specific applications, proprietary software as well as system updates using SCCM.

Environment: Complex, HP Servers, Cisco Networking, IBM, Intel, ESX Servers, Hyper-V, SAN/NAS, High Availability (HA), Windows and Linux, Load Balancing, Active Directory, SCCM, RF, and other propriety software and hardware.

Confidential

System Integrator & Trainer

Responsibilites:

• Team lead for the deployment of Windows 7 and fresh hardware at multiple offices across BC and the staff on using the new software systems.

• Deployment involved backing up all personal data from old systems, installing new hardware pre-configured with Windows 7, joining the domain, transferring and restoring user profiles, configuring Outlook and Lync, attaching all the mailboxes.
• Management of a team of 15 deployment specialists.

Environment: Windows 2008/2012, Exchange, Windows 7, Outlook, Financial software as SaaS.

Confidential

IT Engineer

Responsibilites:

• Installation, configuration, and day-to-day management of the corporate IT infrastructure including backup, servers, network, switches, routers, firewalls, applications, and some desktop support as required with a focus on excellence, uptime, and continuous improvement.

Environment: Windows and Linux servers, Active Directory, Exchange, SQL, MySQL, DNS, TCP/IP, DHCP, Apache, IIS, ASP, Perl, VBScript, HTML, XML, JavaScript, Microsoft Project, Backup Exec, PBX Phone System.

Confidential

Manager

Responsibilites:

• Delivery and management of all IT related activities ofAnnual Confidential in Vancouver including the configuration of all onsite and offsite computers, servers, networks, and platforms.

• Management of Database Servers, CRM System, Phone System, COTS, Registration and POS System, Audio Visual equipment, Purchasing, and Budgeting, Software Licensing.

Environment: Exchange, Windows and Linux, Active Directory, SQL, MySQL, DNS, TCP/IP, DHCP, Apache, IIS, ASP, Perl, VBScript, HTML, XML, JavaScript, Microsoft Project, Backup Exec, PBX Phone System.

Confidential

IT Systems Engineer

Responsibilites:

• Development of the infrastructure to support the company’s rapid growth.

• Deployment and management of Windows Servers. Integration of Microsoft CRM and the IP Phone system with SQL Server Databases and Exchange Server for unified messaging and voicemail delivery.

Environment: Windows Server 2000/2003, Active Directory, Exchange, SQL, DNS, TCP/IP, DHCP, Windows 2000/XP/Vista, ASP, VBScript, HTML, XML, JavaScript, Microsoft Project, Visio, Backup Exec.

Confidential

Manager, IT Operations

Responsibilites:

• Management of the call centre with over 350 local and remote users as well as a datacenter of IBM, Dell, and HP Proliant servers running Windows and Linux Servers with Active Directory, Exchange, SQL, and Microsoft CRM to name a few.

• Working with business partners, stakeholders, internal IT staff, and external clients to plan, design, and develop various online systems and processes that integrate with the CRM, the inventory system, and other internal systems for streamlining various Affiliate programs offered to new and existing partners.
• System administration, project management, hiring, budgeting, software integration, purchasing.

Environment: Windows and Linux, Active Directory, Exchange, SQL, MySQL, Backup Exec, vTiger, Visual SourceSafe, Visual Studio, Visio, Microsoft Project, ASP, VBScript, Perl, SSH, Winbatch, Shell Scripting, HTML, XML, JavaScript, Microsoft Project, PBX Phone System, CIC Phone System, Voice and Data delivery, Unified Messaging.

Confidential

System Administrator

Responsibilites:

• Design, Implementation, and Maintenance of the office Network Infrastructure.

• Supply, Maintenance and Management of all IT aspects of the operations including requirement gathering and needs analysis.

Environment: Windows and Linux Servers, Active Directory, MySQL, SQL Server, DNS, IIS, TCP/IP, DHCP, Windows 2000/2003/XP/Vista, Veritas Backup Exec, PBX Phone System.