SUMMARY:

• Great experience supporting production systems as well as test development support for commercial software releases in an agile test development environment.
• Great experience with virtualization utilizing multiple hypervisors including Windows Hyper - V with Server 2008, 2008 R2 and Server 2012 R2, VMware vSphere and Azure solutions.
• Great knowledge of and extensive experience with VMWare vSphere versions 4.X and 5.X ESXi versions 4 and 5 Host Systems. Extensive knowledge and experience with vCenter administrative tasks including host and VM deployments in large scale environment spanning multiple sites across the globe.
• VMware vCenter Administration and configuration in test, development and production environments spanning multiple vCenter instances consisting of approximately 40 hosts and approximately 10 datacenters spanning multiple sites.
• Good knowledge of advanced vSphere networking techniques.
• Good knowledge and understanding of Structured Query Language (MySQL and MS SQL) and relational database concepts with hands-on experience.
• Very experienced with Windows server 2003/2008, 2008 R2 and Server 2012 R2 Active Directory integrated environments.
• Experience with Linux and Windows heterogeneous environments.
• Extensive systems administration and Network Engineering experience. Very familiar with ITIL standards and practices including incident, service, and change management requests within Service-Now ticketing system.
• Windows File share and directory services, software distribution and updates utilizing group policy as well as profile management, monitoring servers and troubleshooting.
• Active directory and Directory Services, Server roles and group policy.
• Experience with Windows PowerShell and PowerCLI
• Web Server Deployment using IIS 6 and 7.
• Good knowledge of Windows Deployment solutions including ImageX within WinPE as well as other tools in the WAIK.
• Experience with DNS and DHCP configuration and support as well as IP routing configurations.
• LAN/WAN connectivity troubleshooting via WebEx for remote and onsite staff.
• Very experienced with Dell, HP including HP BladeSystems, and IBM system X server hardware.
• Extremely proficient with Windows 4.0 (NT) through Windows 6.4 (Windows 8.1 and Server 2012 R2) kernel builds Server and Client platforms. Some experience with Mac client OS as well.
• Experienced with Cisco and HP switches and Cisco IOS. HP ProCurve Blade Enclosures. Experienced with wireless access point configuration and deployment.
• Strong knowledge of and previous experience with Exchange Server 2010 and Outlook 2007 and 2010 clients including the Exchange Management, Edge, Hub, and CAS server configuration concepts and experience.
• Experience with Linux-Based Distributions such as Ubuntu Server and Client Platforms as well as Red Hat Enterprise Linux and sister distro Fedora Server and Live Desktop versions.
• Good Experience with HP Blade Server Systems and Enclosures
• Great experience with SAN architecture and solutions with Mid-Range NetApp SAN storage devices utilizing iSCSI and NFS protocols, Ethernet and Fibre Channel Fabrics.
• Experience with Cisco firewall devices, Remote SSL VPN and Site-to-Site L2TP VPN installation & configuration utilizing ASA 5505, 5510, 5520s and PIX and VPN Concentrator 3000
• Good Experience with Public Cloud Solutions using Microsoft’s Azure Resource Management and Classic portals. 

PROFESSIONAL EXPERIENCE:

Infrastructure Analyst

Confidential, NC

Responsibilities:

• Production systems support as well as primary support for test and development efforts for commercial software releases.
• Responsible for network server hardware, applications and data including server maintenance and refresh (hardware, software, operating system, Active Directory).
• Performance and availability monitoring of onsite servers and appliances (Solarwinds IP Monitor & network performance monitor).
• Capacity and performance system builds and fine-tuning.
• VMware vCenter administration and ESXi Host configuration Provisioning and Deployment
• Provided support for virtual hardware emulation.
• Windows systems migration specialization.
• Physical to Virtual (P2V) and Virtual to Virtual (V2V) specialization with Microsoft Virtual Machine Conversion tool and VMware vCenter converter tool and for key business applications.
• vCenter Administration and configuration for large test development and production environment spanning multiple sites across a global infrastructure.
• Increased use of virtualization on production network and reduced physical presence which aided in reducing resource consumption and overall operating costs.
• Scaled-up server hardware in efforts to scale out production and test development virtual environments.
• Active Directory Domain Services support and administration.
• Provisioned resources utilizing Microsoft Hyper-V with Windows Server 2012 R2.
• Implemented Fibre Channel fabric to increase bandwidth for virtual infrastructure storage environment.
• Successfully migrated data and disks from NetApp FAS 2000 to NetApp FAS 3000 SAN storage array system.
• Successfully migrated private cloud systems from VMware and Hyper-V hypervisors to public cloud Microsoft Azure .
• Provisioned virtual resources to offsite external 3rd party contractor test development group and vendors using public cloud solutions with Microsoft Azure as well as private cloud solutions with VMware vSphere .
• Lead integration efforts for Red Hat Enterprise Linux in test development environment leading to $250,000,000 client project acquisition.
• Lead integration efforts for Windows Server 2012 R2 in test development environment leading to multi-million dollar client acquisition.
• Remote SSL VPN installation and configuration utilizing Cisco ASA 5505 5510 Cisco AnyConnect client software.
• Security incident remediation of vulnerabilities related to external (public) facing systems, business critical systems and external (public) test development systems accessed over enterprise WAN.
• Video Teleconference (Polycom) system installation and hardening with Cisco ASA.
• VMware infrastructure administrative tasks are essential duties including host deployment with HP Proliant Servers BL and DL G6 through G9s.
• Monitoring and troubleshooting VM performance with native ESXi tools such as esxtop and 3rd party tools such as VMTurbo Operations manager 4.5 and VeeamOne version 7.
• SAN storage configuration administration and maintenance software and hardware with NetApp SAN storage devices, Cisco Catalyst 3560s connectivity with Windows, ESXi, and Linux. Client/Hosts with FAS 2000 and FAS 3000 series storage array devices via iSCSI and NFS, including aggregate, Volume and LUN creation.
• NetApp FAS 3000 and 2000 series hardware and software maintenance and upgrades including disk shelf installation, upgrade and maintenance.
• Implemented tiered storage for virtual and bare-metal server environment.
• Virtual Infrastructure backup solutions with Veeam Backup version 7.
• Successful move and upgrade of IP monitor to 10.7 from physical system to virtual machine on ESXi host.
• Successful deployment of On-premise VisibleThread Server (Linux) (Document management and analysis system for marketing and proposal teams) running as a virtual appliance on an ESXi host within vCenter.
• Level 2/3 support.
• SCCM 2012 site administration and application deployment via System Center 2012 Software Center.
• ITIL knowledge and experience utilizing service-now ticketing system including Service Desk, Incident creation with service-now, Problem, and Change Management.
• HP CMS Central Management Server build, configuration and administration with HP Systems Insight Manager & HP Version Control Agent utilizing SNMP agents to provide server Hardware and OS performance monitoring, Software/firmware upgrade & maintenance for all ProLiant DL and BL Servers All generations.
• WAN/LAN connectivity troubleshooting for on and off site staff via WebEx.
• FTP Server build, maintenance, configuration and administration for front-end clients/consumers.
• Web Server Deployment with IIS for RMA and other corporate intranet sites.
• Firewall configuration, administration and support with Cisco ASA 5510 and PIX 515E
• Support multiple firewall devices with Cisco PIX, ASA 55xx and SonicWall TZ 210 for local and remote sites across the country.
• Red Hat Enterprise Linux monitoring and management with Fedora Server and Cockpit management agents.
• Level 1,2 and 3 phone system management maintenance & support with Nortel Meridian 1 Option 61c PBX system and Call Pilot voice mail box system management, maintenance & support.

Business and Technology Applications Technician

Confidential, Raleigh, NC

Responsibilities:

• Successful migration from Novell Netware version 6 File System to Active Directory integrated File services and systems.
• New Windows and Linux Server installations, with KVM over IP dell products.
• New server Provisioning/deployment, hardware and software build with Dell Hardware.
• Storage configurations, RAID 0,1, 1+0 or 10, 5, and 6 as well as Storage Arrays using SCSI and iSCSI.
• Dell PERC Installation and configuration.
• Backup solutions using ArcServe.
• Troubleshooting and configuration of network printers.
• Migrated users to enterprise grade Gmail solution enabling enterprise-wide functionality with Google Docs, Google Calendar, and groups ect.
• Implemented password reset web page using IIS 7.5 and certification implementation utilized for our off-site colleagues with via VPN connection.
• User/Group configuration utilizing Windows PowerShell scripting as well as GUI. Object Auditing configuration. Resolving NTFS permissions and object permission inheritance issues with organizational resources among file shares.
• Powershell & Batch Scripting for administrative tasks such and User/Group configuration, Auditing, NTFS and Share permissions configuration, logon scripts, etc.
• Group Policy Management
• Clustered Database and Web Server Support with MySQL and Apache configured with redundant power and network capabilities. Apache/Tomcat MYSQL and PHP installs were essential in server deployments. Network Load Balancing for Windows web server cluster. Paired database clustering.
• Migrating data from MSSQL MSDE instance to MySQL for open source indexing tool used for current document management system DocSurferPro.
• Level 2/3 Desktop support.
• LAN/WAN connectivity troubleshooting
• Site-to-Site VPN configuration between isolated customer support environment and customer site for product support and maintenance.

Network Administrator/Engineer

Confidential, Belen, NM

Responsibilities:

• Microsoft Exchange Server 2007 and 2010 administration
• Switch firmware maintenance, configuration and installation.
• Successfully deployed Cisco and HP routers/switches utilizing multiple vLan configuration and Variable Length Subnet Masking protocols.
• New switch (HP & Cisco) deployment were frequent tasks.
• VoIP and wireless configuration with Cisco and HP products
• Server provisioning, deployment and maintenance.
• Level 3 client support (remote and on-site)
• Backup solutions utilizing Symantec and barracuda products.
• Management of Active directory environment including group policy, network infrastructure including DNS and DHCP, Active Directory Users and Computers.
• Promotion, Demotion of server roles including DNS, DHCP, Global Catalog, file and print servers and transfer and management of FSMOs.
• Added security principles such as users and computers accounts through active directory. Managed client settings and software deployment through group policy.
• Managed exchange mailbox accounts through Microsoft Exchange 2010/2007 EMC.
• Restoration of Exchange Mail Box items with recovery database through Powershell.
• Created, maintained, and managed Network shares
• LightSpeed server builds and deployment for web content filtering.
• Performed on-site maintenance as well as remote maintenance and troubleshooting
• Installing Wireless access points as radius clients managed through Windows Network Policy Server.
• LAN/WAN connectivity and troubleshooting

Technician

Confidential, Las Vegas, NM

Responsibilities:

• Technical support campus wide for students, staff, and faculty client systems
• Client systems hardware and software installation, maintenance, and configuration.
• Imaging and deployment solutions utilizing Symantec ghost and WAIK (Windows Automated Installation Kit).
• Joining domain clients windows 7, Vista, XP and Mac OS.
• Outlook 2007 support including .PST import, outlook mailbox and calendar mobile device sync.
• Mobile device configuration including iPhone, Blackberry, Android smartphones, Android Tablets, iPad.
• Resolved technical issues including but not limited to audio/video, local and wireless issues. Certificate installation and services.
• Installation and maintenance and troubleshooting network printers and print share.
• Installation and maintenance involving layer 1 network infrastructure
• LAN connectivity troubleshooting and resolution.

Lab Assistant

Confidential, Las Vegas, NM

Responsibilities:

• Oversaw computer lab technologies and other related hardware resources as well as lab sign-in/out.
• Troubleshooting workstation and printer issues.
• Management of peripheral devices.
• Audio/Video and client systems hardware and software installation and configuration.
• Some hardware, software installation and maintenance.
• LAN connectivity troubleshooting and resolution.