OBJECTIVE:

To obtain a lead position as a Computer Network or Systems Engineer; that will provide and assist in planning, design, forecasting, implementation and technical support for Local Area Network (LAN) infrastructure components, applications and related internetworking services. To recommend, install, maintain, and troubleshoot LAN hardware and software elements, including file servers, routers, switches, firewalls, wireless and wired networks, workstations, application software, peripherals and cable management systems.

SUMMARY:

• Integration and thorough understanding of most Network Systems Architecture.
• Fifteen plus years of direct experiential knowledge in the design, testing and implementation of IP routing and configurations
• Knowledge of Cisco routers in the IOS - XR and other environments
• High level experience with Juniper routers and firewalls including JUNOS experience
• Expert knowledge of industry standards and practices including IEEE, ANSI, Physical Media (Multimode and Singlemode Fiber, UTP CAT5/CAT6), bridging, routing, switching, forwarding, TCP/IP, RIP, OSPF, BGP, ISIS, IPv6, CIDR, UDP, TFTP, DHCP, NAT/PAT, DNS, DOCSIS all levels of Ethernet transport and protocols
• Experiential knowledge of MPLS and Metro Ethernet services.
• Experiential knowledge of TDM Cellular and Satellite Backhaul Systems
• Experiential knowledge of DOCSIS and CMTS
• High level ability to configure and install network, server and desktop equipment
• Experience managing and maintaining LAN hardware and software components.
• Coordinated, initiated and trouble-shot corrective actions to resolve network and/or component malfunctions.
• Prioritized tasks and workloads with no supervision.
• Maintained records, documentation, and change history files on locations of networks.
• Monitored network and server performance for load balancing, capacity planning, preventative maintenance, and future hardware implementation and expansion.
• Configured & installed LAN Server and Work Station software.
• Diagnosed & trouble-shot application conflicts or abnormalities; and downloaded updates & applicable and necessary patches.
• Researched & resolved technical issues related to LAN peripherals, printers, scanners, DVD burner/players, storage devices, plotters, software drivers, and firmware updates.
• Perform networking component installations, including equipment configurations, cable plant/wiring support, hardware testing & connectivity troubleshooting.
• Trouble-shot & repaired or replaced computer hardware components.
• Installed & configured hardware upgrades such as RAM, drives, CPU’s, motherboards, power supplies, video adapters, logic boards, adapters and other I/O components.
• Interacted with Clients, Engineering, Manufacturers, Technical Support liaisons, Staff and departments to resolve LAN problems to maintain seamless connectivity and uptime.
• Assisted in the monitoring & maintenance of all LAN equipment to ensure optimal performance, including hardware & software upgrades as needed.
• Prioritized and scheduled incident tickets with customers as well as document resolution/solutions.
• TCP/IP and OSI model familiarities
• High level CCNA familiarity with Cisco Routers, Bridges, Gateways, and Switches
• Ability to perform onsite repair and installation services for most computer products and consumer electronic devices.
• Extensive experience working with, installing and repairing hardware on Printers, Notebooks, Desktops, Networks, Servers and Appliances.
• Ability to run and trouble-shoot CAT5/CAT6 Cabling, Voice and Data Networks, willingness to obtain wiring and troubleshooting tools.
• Performed on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Installed, configured, tested, maintained, monitored, and troubleshot end-user workstations and related hardware and software in order to deliver required desktop, laptop and server; service, support, and customer satisfaction levels.
• Assessed the need for and implemented performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, video, sound, and Ethernet adapters.
• Administered and resolved issues with associated end-user workstation networking software products.
• Received and responded to incoming calls, pages, IM’s, and/or e-mails regarding hardware/software problems.
• Test fixes to ensure problem(s) have been adequately resolved.
• Accurately documented instances of desktop equipment or component failure, repair, installation, and removal.
• Obtained RMA’s from distributors/manufacturers; re-installed, tested, and validated.
• Liaise with third-party support and PC equipment vendors/manufactures/distributors.

EXPERTISE AREA:

• Technical experiential knowledge in fast paced corporate DC’s and NOC’s supporting 1000+ users
• Expert technical LAN/WAN trouble shooter of server hardware related to application bottlenecks and remediation/mitigation to increase performance.
• Proficient in Cisco, Juniper and Aruba switching and OS routing technologies
• Capable and proficient in MPLS and VPN protocols
• Expert in WLAN design and systems architecture including multichannel/multicast support, implementation, trouble shooting and port forwarding
• Excellent technical knowledge of PC internal components and devices
• Thorough hands-on hardware troubleshooting experience.
• Microsoft Office, Windows OS, Lynix and CLI proficiency
• Proven capability to adhere to processes and procedures, both written and verbal.
• Ability to effectively uphold company and customer policies as it relates to service level requirements.
• Experience delivering onsite repair and installation services
• Competent to manage vendor relations as they relate to field service delivery.
• Willingness to ensure service delivery methodology in alignment with client expectations.
• Communicating and conferring with various companies and departments to ensure thorough understanding of scope of project, and metrics to prove completion and compliance.
• Prioritized and scheduled problems. Solved escalated problems. Consulted with manufacturers, engineers, and other experienced technicians for strategizing solutions.
• Expert working technical knowledge of current protocols, operating systems, and standards.
• Proficient ability to operate tools, components, and peripheral accessories.
• High level ability to read and understand technical manuals, procedural documentation, and OEM guides.
• Possess a good driving record, reliable vehicle and current auto insurance
• Can pass a Background check
• Multi-Tasker, Efficient, Timely and Cost Effective Problem Solver
• Excellent communication skills, both written and verbal
• Competency to conduct research into PC issues and products.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Exceptional analytical and problem-solving abilities, with keen attention to detail.
• Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure and multi-tasking environment.
• Experienced working and leading in a team-oriented, collaborative environment.
• Strong customer-service orientation

PROFESSIONAL EXPERIENCE:

Confidential, Boulder, Colorado

Systems Engineer, Network Engineer, Computer Dealer, Network Consultant and Designer

Responsibilities:

• Provided pre and post sales, service, support, and training on LAN’s, WAN’s, Servers, Laptops, & PC’s
• Consulted, designed and architect network hardware solutions and infrastructure
• Implemented and integrated turn-key hardware and software systems
• Diagnosed and trouble-shot computer hardware and software problems through OS
• Lead sales and technical support teams to perceive needs, articulate solutions, and follow through with post sales support
• Amassed a Client base of well over 1,000 large and small Corporations
• Built the largest independently owned computer company in the State of Colorado, by adding Value
• Consulted, Designed, and Installed Computer Client Server Networks
• Trained clients and their associated staff on proper operation/execution & implementation of
• Computer hardware and software.
• Ability to Problem Solve Quickly, Efficiently, Cost Effectively & Manage Personnel & Resources.
• Excel at Trouble-Shooting Hardware Problems and Communicate Remedies and Solutions
• Verify and Certify Operational Solutions, Providing Excellent Client/Hardware Interface