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System Administrator Resume

AtlantA

Profile of Experience

  • VMware
  • Microsoft Hyper-V
  • EMC
  • NetApp
  • Disaster Recovery
  • Software: Microsoft Windows, Microsoft Word, Microsoft Excel, and Microsoft Outlook.
  • Knowledge of PC setup and installation, Dell, HP, IBM,Win7
  • Experienced in Windows 2003&2008 Server, Windows XP
  • Backup programs: BrightStor
  • Monitoring Tools: Autosys, BMC, Foglight
  • IBM hardware servers

Professional Experience

  • Takes ownership of client issues, ensuring appropriate parties are engaged for timely resolution
  • Make sure customers acknowledges quickly to those needs with a specific action
  • Makes frequent positive decisions when asked by my Management
  • Understands and communicates the need for working and conducting business in a team environment
  • Supports team members during high-pressure or frustrating situations.
  • Contributes to team efforts, encourages others to participate in new tasks.
  • Understands what it is to be a leader.

Confidential, Atlanta 2007-Present System Administrator

  • Virtualization with Hyper-V and VMware
  • Implementation and Administration
  • NetApp, EMC Storage
  • Manage and configure Storage
  • Windows 2003 and 2008Server
  • Configure and Build Database servers
  • Cluster 2005 Setup using Failover Cluster Services.
  • Setupand manage serversusingmonitoring tools
  • Work on an on-call rotation
  • Ensure changes are in accordance with appropriate operating procedures.
  • Utilize standard corporate tools to record changes, service requests, and problem activities for tracking purposes
  • Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy.
  • SetupWSUSusing GOP's
  • Familiarity with Intel-compatible hardware
  • Ability to maintain a reliable and methodical approach to support and documentation
  • Solid understanding of networking fundamentals
  • Ability to learn new material quickly
  • Windows 2003 Active Directory
  • Cable management
  • Independent worker and self-starter
  • Open and perform change controls
  • Configuring V-Lan in a Virtual environment
  • Involved in all aspects of the project life cycle, from the initial kickoff through the requirements analysis, design and implementation
  • Performs incident resolution, problem determination and root cause analysis in accordance with SLA.
  • Adding persistent routes
  • Install Anti-Virus Client and Agent
  • Ensured that projects are delivered on time and meet quality expectations
  • Troubleshoot and manage backupserver issues
  • Work proactively in identifying and consolidating critical infrastructure information in an accurate and efficient manner

Confidential, Atlanta 2006-2007 Data Center Technician (Server Build)

  • Traveled from Atlanta Ga. to Houston TX. To cross-train new members of the Server Build Team on data center standards.
  • Build rack mountable servers-Power Edge, Proliant, server
  • Build Cat5 network cable: straight through, crossover and gigabit
  • Build, assemble, upgrade, and configure server hardware to include Operating System installation, rack preparation and network configuration
  • Install Hubs, KVM monitors.
  • Spec server hardware to meet requirements as outlined by customer needs
  • Installed over 500 HP racks.
  • Configuration builds, racking, stacking and network cablings of all Data Center equipment
  • Physical access Cable management
  • Worked directly with site Manager.
  • Point of contact for HP for any issues
  • Rack and install HP Unix Itanium/PA Risc hardware, connect

Confidential. New York, NY 2000-2006 Data Center Supervisor / Engineer

  • Functioned as Lead Operator supporting 24/7 data center Operations.
  • Manage over 18 full time employees.
  • Point of contact for 3 Shifts for any severity issues
  • Staff realignment /reorganization - including work schedules changes
  • Administer staff development/performance evaluations
  • Opsware to install patches on servers remotely.
  • Used Opsware to test patches
  • Part of the server build team, Build Server for JPMorganChase, Servers included, IBM, Dell, HP.
  • Install and configure servers using a build CD
  • Manage backup media to/from off-site vendor for disaster recovery needs
  • Responsible for providing support of disaster recovery test environment
  • Configuration builds, racking, stacking and network cablings of all Data Center equipment
  • Responsible for On-site Operations Management for over 8000 AIX , Solaris and Windows servers and all Cisco network components in (2) locations in the downtown New York area and Dallas.
  • Server racks/stacks, server relocations, server reboots. Tape handling for backups & restores.
  • Physical access to the Data Centers, tape handling for backups & restores, facilities management, Installation of patches, Change Management and data integrity
  • Provided effective production support including accurate problem identification, ticket documentation, and customer/vendor dialogue.
  • Trouble shoot issues with IBM techs on large production IBM Silo's
  • Worked with the Production Support teams to schedule workload and manage system resources for both hardware and software
  • Incremental & Full backups on Daily, Weekly and Monthly basis. The backups are taken on Backup Exec & Arc Serve on more than 157 Servers. These servers are of NetWare's, Windows NT 4.0, Lotus Notes, and UNIX. Perform system restores for the legal dept
  • Decommissioned over 1000 servers.
  • Perform day-to-day monitoring, issue identification, evaluation, troubleshooting, and resolution of first and second level production support for over 150 applications
  • Hardware/ Network Support and Computer Operations. This Data Center was a 24/7 environment that supported over 150 applications.
  • Maintained processes and schedules to periodically check all systems within the data center.

Confidential, New York, NY 2003- 2004 IBM Global Services - Team lead

  • Performing startup/shutdown procedures, hardware troubleshooting, system monitoring, job scheduling, media handling, output handling, Field Engineer management, and problem escalations.
  • Monitor and react to all system interruptions in a timely manner and effectively manage the operation of all systems within the Data Center
  • Maintained an environmental monitoring system complete with appropriate alarms/alerts via Tivoli.
  • On call 24/7 and Weekends for all Severity issues.
  • Manage all hardware installation/de-installation, including - Rack/Stack.
  • Assist with rack solutions and cable management.
  • Acted as technical support for users.
  • Opened trouble tickets, worked with clients to trouble shoot problems.
  • Troubleshoots and resolves tactical issues; resolve daily tickets. Make sure all tickets are handled in a timely manner
  • Responsible for all daily operational procedures for day and night shifts
  • IBM series and AS400 Server Operations & Support
  • Enterprise Management Tools used included: (HP/Open view, CA/Unicenter, Peregrine/Service Center, Netcool, Autosys, Tivoli)
  • Reviewed Operations Procedures Run books, perform Tivoli test with users and Project managers

Confidential, CUNY, Brooklyn, NY

  • Computer Information Systems Technology

Certification 70-646:PRO: Windows Server 2008 Administrator

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