SUMMARY

• Extensive consulting, strategy formulation, business analysis, and project management experience
• Excellent communication, business liaison, training, and motivational skills that effectively interact with all levels and clientele in the e - commerce, health care, pharmaceutical, finance & banking, retail, compliance, and government sectors
• Analyzes business requirements with system allowances and leads through execution in waterfall & agile structures
• Astute process and quality improvement professional attuned to the changing needs of business by delivering value and eliminating waste
• Meticulous follow - through and strong attention to detail on all projects
• Management of project budgets, resources, and cross functional teams

TECHNICAL SKILLS

• Business cases
• Project scope & plans
• Impact, root cause, SWOT, data, & gap analysis
• Visio & Tableau
• Wireframes
• Business & functional requirements
• User stories, use Cases
• Business Objects
• Quality Center & JIRA
• Data analytics & reporting creation
• System administrator
• Test case development & execution
• Change management

PROFESSIONAL EXPERIENCE

Cincinnati, Ohio

Lead Systems Analyst

• Extensive analysis of various systems (ERP, SCM, CRM)/interfaces/platforms, processes, operations and proposed solutions on user and business feedback for supplying and manufacturing eye glasses.

• Created functional requirements, mapping specifications, and wireframes in addition to managing modifications for retail point of sale, payment processing, inventory, and manufacturing systems.
• Led business and technical walk through approval sessions to ensure solutions met business and technical requirements. Provided support to project and technical team for inquires and issue resolutions.

Confidential

Senior Business Analyst 

• Elicited requirements from stakeholders and cross functional teams for waterfall/agile software projects.

• Consulted and provided recommendations on business/software solutions for retail/mail order pharmaceutical and sales/merchandising projects.
• Analyzed complex data analytics and technical information and produced documentation (business requirements, functional requirements, reports, process work flows, use cases, and wireframes) for payment processing, accounting ledger, and costs/supply/logistics of merchandising goods.
• Partnered with technical, data, and quality teams from requirements through execution phase of SDLC.
• Facilitated and managed user acceptance testing sessions with business and technical team.
• Collected and managed defect issues and provided recommendations for resolution.
• Managed project changes, backlog lists, and affected defects for project.

Confidential,Cincinnati, Ohio

Lead Business Systems Analyst 

• Managed complex projects from initiation to implementation phase for software creation and enhancements between IT (technical architects, developers, QA leads), operations, and business for products/client implementation, ERP, CRM, payment processing, and accounting systems.

• Accomplished complex project progression into execution by precise scheduling, approval gathering, and facilitation of meetings, managing change, monitor production deployment, and artifacts controls.
• Ensured project followed IT guidelines, scope, met requirements, and were completed timely.
• Elicited needs from stakeholders to create quality business/functional and system/data requirements.
• Consulted cross functional teams on best practices and recommendations for issues.

Confidential,Cincinnati, Ohio

Business Analyst 

• Led process improvement initiatives for projects related to multiple regions and systems then provided consultation and training to business partners on best practices for insurance products and claim financial transactions.

• System administrator of interface web application and SharePoint Sites - managed modifications, enhancements, performed UAT testing, and maintenance and partnered with developers for updates.
• Executed elicitation, root cause, gap, enterprise, and feasibility analysis, and risk assessment.
• Interpreted technical terminology and complexities and translated into functional language documentation (process flows, manuals, use cases, requirements).
• Managed data and analyzed to create reporting of accomplishments, trends, forecasts and identify areas of opportunities through business intelligence applications for training and future projects.

Confidential

 Business Analyst

• Liaison between business, internal technical team and regulatory HPMS IT and provided consulting.

• Analyzed and streamlined processes for improvement of operational efficiency.
• Managed and reviewed electronic communication/marketing materials for regulatory/system adherence.
• Actively monitored operational plan performance to ensure regulatory compliance, correct calculated metrics, and then created reports for senior management.
• Interviewed and elicited business requirements on new software, web applications and system enhancements then analyzed and documented for traceability. Assisted with UAT testing.
• Created and conducted sales & marketing compliance training sessions, performed audits, and created policy & procedure documents.
• Internal System Administrator of Centers of Medicare and Medicaid Services (CMS) HPMS IT System.