Systems Engineer Resume
4.00/5 (Submit Your Rating)
Springfield, VA
SUMMARY:
- With 13+ years of Enterprise IT Service Management & Engineering experience, He continues to demonstrate an acute ability to meet, and exceed customer necessities.
- He s dedicated the past six years administrating, troubleshooting, and securing a multitude of intricate voice, video, and data networks.
- Additionally he s supported various virtual appliances, web services, and user based application.
- In the midst of his evolution into the world of Information Systems, and Network Security; it s without a doubt his experience as a Client Systems Specialist (AFSC3D1X1) in the United States Air Force, furnished the foundation of his professional career.
TECHNICAL SKILLS:
Cisco Voice:
- Hands on experience with Cisco CUCM v8.5/v8.6/v9.x/v10.x
- Hands on experience with Cisco Unity v8.6/v9.x/v10.x
- Hands on experience with Cisco Emergency Responder v8.x
- Hands on experience with Cisco Unified Contact Center Express v8.0/v10.x
- Hands on experience with Cisco 79XX/89XX/99XX series IP Phones
- Hands on experience with Cisco Jabber Desktop Application
- Hands on experience with Cisco VG2XX/29XX/39XX Voice Gateway configuration
- Hands on experience with Cisco 29XX/37XX/44XX Voice Routers/Gateways
Cisco Video:
- Hands on experience with Tandberg C40/C60/C90
- Hands on experience with EX60/EX90
- Hands on experience with Jabber Video
- Hands on WebEx Web Based & Desktop Application
- Hands on experience with TelePresence & TelePresence Management Suite (TMS)
- Hands on experience with MCUs and VCS Gatekeepers
General:
- Knowledge of VMware\vCenter\vSphere applications on UCS 2XX/4XX platform
- Experienced IT customer service provider & consultant
- Experienced performing duties in an Enterprise Environment w/ SLA
- Hands on experience with BMC Remedy AR System v4 & v7 ticketing systems
- Hands on experience with Service Now ticketing systems
- Proficient in Windows 2003 - 2007, XP, Vista, and Microsoft Office software
PROFESSIONAL EXPERIENCE:
Systems Engineer
Confidential, SPRINGFIELD, VA
Responsibilities:
- Customer relation, and development
- Network investigation and research
- Engineer Implementation Planning documentation
- Network Migration coordination and support
Senior UC/Systems Engineer
Confidential, WASHINGTON, NAVAL YARD
Responsibilities:- Customer research, consulting, and training
- Service provider, interagency, and customer relations support & development
- Incident management, and resolution coordination
- Product research, and evaluation
Senior UC/Systems Engineer
Confidential, CONUS/OCONUS
Responsibilities:
- Product research, evaluation, and training
- Providing secure, and cost effective technical solutions to address client objectives
- Foster excellent vendor, and customer relationships within Government, and Commercial Enterprises
Senior UC Engineer
Confidential, WASHINGTON DC.
Responsibilities:- Resolving Tier 3 DAYS/Service Now Incident tickets
- Provide training and assistance to junior administrators & customers
- Provide monthly device and end user reports for billing and accuracy
- Conduct research and testing of advance technology, upgrades, and features
Cisco Voice Engineer
Confidential, WASHINGTON DC.
Responsibilities:- Configure DNs/Lines, end users devices, and end user accounts using UCCM v.8.5
- Configure end user voice mail accounts using Cisco Unity v.8.6
- Configure Cisco VG224 voice gateway controllers for analog voice
- Configure Cisco 3750 access switches ports for voice and data usage
- Coordinate with on-site System Engineers to troubleshoot VoIP issue abroad.
- Address voice and data communication issues (to include Moves, Adds, & changes) submitted via BMC Remedy AR System v4.0
- Configure and manage the Unified Contact Center Express system v.8.0
VoIP Network Engineer
Confidential, ARLINGTON, VA
Responsibilities:- Provision new Directory Numbers (DNs) for Nortel/Avaya 1120 & 1140 end user devices for new customers using the Linux based OSSGATE CICM Element Manager solution .
- Provision Cisco 7900 series hardware devices for VoSIP using the Cisco Call Manager v4.5 .
- Configure AudioCodes MP124 Media Voice Gate Way(s) to provide analog dial tone to varies areas of the network.
- Provision ISDN Lines for VTC using the CS2100 & MG9K Media Gateway.
- Execute administrative duties on the Nortel UM2K Voice mail system . (I.e. create user mailboxes, reset password, etc.)
- Configure MG3500 GWC to allow traffic from the MP124 to flow in the CS2100 switching network.
- Configure Cisco, Juniper, & Extreme layer 2 & 3 access switch ports for voice and data communication.
- Manage VLANs and IP Addresses using the DHCP serve Blue Cat Networks Adonis Management Console.
- Address voice and data communication issues (to include Moves, Adds, & changes) submitted via BMC Remedy AR System v7.0
Information Technology Technician
Confidential, RESTON, VA
Responsibilities:- Work closely with resident engineers to gain a working knowledge of the DISA VTC infrastructure and design.
- Research and review technical documentation for the Tandberg 1000 & 6000 VTC unit.
- Research and review technical documentation for ADTRAN 3200 & 3400 series routers
- Research and review Cisco 2400 and 3500 access switches and routers.
- Research and review SL-1000 physical layer infrastructure.
- Document all physical elements of VTC Hardware infrastructure to include PRI & BRI circuits.
- Develop test plan for all Hardware associated with VTC infrastructure.
- Document test results of VTC infrastructure prior to decommission.
- Coordinate decommission and physical relocation of VTC equipment and infrastructure.
- Verify infrastructure of new VTC test lab facility.
- Coordinate and assist in installation of VTC equipment and infrastructure in new DISA facility.
- Verified VTC system fully operational two days ahead of schedule.