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Systems Engineer Resume

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Springfield, VA

SUMMARY:

  • With 13+ years of Enterprise IT Service Management & Engineering experience, He continues to demonstrate an acute ability to meet, and exceed customer necessities.
  • He s dedicated the past six years administrating, troubleshooting, and securing a multitude of intricate voice, video, and data networks.
  • Additionally he s supported various virtual appliances, web services, and user based application.
  • In the midst of his evolution into the world of Information Systems, and Network Security; it s without a doubt his experience as a Client Systems Specialist (AFSC3D1X1) in the United States Air Force, furnished the foundation of his professional career.

TECHNICAL SKILLS:

Cisco Voice:

  • Hands on experience with Cisco CUCM v8.5/v8.6/v9.x/v10.x
  • Hands on experience with Cisco Unity v8.6/v9.x/v10.x
  • Hands on experience with Cisco Emergency Responder v8.x
  • Hands on experience with Cisco Unified Contact Center Express v8.0/v10.x
  • Hands on experience with Cisco 79XX/89XX/99XX series IP Phones
  • Hands on experience with Cisco Jabber Desktop Application
  • Hands on experience with Cisco VG2XX/29XX/39XX Voice Gateway configuration
  • Hands on experience with Cisco 29XX/37XX/44XX Voice Routers/Gateways

Cisco Video:

  • Hands on experience with Tandberg C40/C60/C90
  • Hands on experience with EX60/EX90
  • Hands on experience with Jabber Video
  • Hands on WebEx Web Based & Desktop Application
  • Hands on experience with TelePresence & TelePresence Management Suite (TMS)
  • Hands on experience with MCUs and VCS Gatekeepers

General:

  • Knowledge of VMware\vCenter\vSphere applications on UCS 2XX/4XX platform
  • Experienced IT customer service provider & consultant
  • Experienced performing duties in an Enterprise Environment w/ SLA
  • Hands on experience with BMC Remedy AR System v4 & v7 ticketing systems
  • Hands on experience with Service Now ticketing systems
  • Proficient in Windows 2003 - 2007, XP, Vista, and Microsoft Office software

PROFESSIONAL EXPERIENCE:

Systems Engineer

Confidential, SPRINGFIELD, VA

Responsibilities:

  • Customer relation, and development
  • Network investigation and research
  • Engineer Implementation Planning documentation
  • Network Migration coordination and support

Senior UC/Systems Engineer 

Confidential, WASHINGTON, NAVAL YARD

Responsibilities:
  • Customer research, consulting, and training
  • Service provider, interagency, and customer relations support & development
  • Incident management, and resolution coordination
  • Product research, and evaluation

Senior UC/Systems Engineer

Confidential, CONUS/OCONUS

Responsibilities:

  • Product research, evaluation, and training
  • Providing secure, and cost effective technical solutions to address client objectives
  • Foster excellent vendor, and customer relationships within Government, and Commercial Enterprises

Senior UC Engineer 

Confidential, WASHINGTON DC.

Responsibilities:
  • Resolving Tier 3 DAYS/Service Now Incident tickets
  • Provide training and assistance to junior administrators & customers
  • Provide monthly device and end user reports for billing and accuracy
  • Conduct research and testing of advance technology, upgrades, and features

Cisco Voice Engineer

Confidential, WASHINGTON DC.

Responsibilities:
  • Configure DNs/Lines, end users devices, and end user accounts using UCCM v.8.5
  • Configure end user voice mail accounts using Cisco Unity v.8.6
  • Configure Cisco VG224 voice gateway controllers for analog voice
  • Configure Cisco 3750 access switches ports for voice and data usage
  • Coordinate with on-site System Engineers to troubleshoot VoIP issue abroad.
  • Address voice and data communication issues (to include Moves, Adds, & changes) submitted via BMC Remedy AR System v4.0
  • Configure and manage the Unified Contact Center Express system v.8.0

VoIP Network Engineer 

Confidential, ARLINGTON, VA

Responsibilities:
  • Provision new Directory Numbers (DNs) for Nortel/Avaya 1120 & 1140 end user devices for new customers using the Linux based OSSGATE CICM Element Manager solution .
  • Provision Cisco 7900 series hardware devices for VoSIP using the Cisco Call Manager v4.5 .
  • Configure AudioCodes MP124 Media Voice Gate Way(s) to provide analog dial tone to varies areas of the network.
  • Provision ISDN Lines for VTC using the CS2100 & MG9K Media Gateway.
  • Execute administrative duties on the Nortel UM2K Voice mail system . (I.e. create user mailboxes, reset password, etc.)
  • Configure MG3500 GWC to allow traffic from the MP124 to flow in the CS2100 switching network.
  • Configure Cisco, Juniper, & Extreme layer 2 & 3 access switch ports for voice and data communication.
  • Manage VLANs and IP Addresses using the DHCP serve Blue Cat Networks Adonis Management Console.
  • Address voice and data communication issues (to include Moves, Adds, & changes) submitted via BMC Remedy AR System v7.0

Information Technology Technician 

Confidential, RESTON, VA

Responsibilities:
  • Work closely with resident engineers to gain a working knowledge of the DISA VTC infrastructure and design.
  • Research and review technical documentation for the Tandberg 1000 & 6000 VTC unit.
  • Research and review technical documentation for ADTRAN 3200 & 3400 series routers
  • Research and review Cisco 2400 and 3500 access switches and routers.
  • Research and review SL-1000 physical layer infrastructure.
  • Document all physical elements of VTC Hardware infrastructure to include PRI & BRI circuits.
  • Develop test plan for all Hardware associated with VTC infrastructure.
  • Document test results of VTC infrastructure prior to decommission.
  • Coordinate decommission and physical relocation of VTC equipment and infrastructure.
  • Verify infrastructure of new VTC test lab facility.
  • Coordinate and assist in installation of VTC equipment and infrastructure in new DISA facility.
  • Verified VTC system fully operational two days ahead of schedule.

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