SUMMARY:

• Results driven IT executive support, with proven track record of achievements.
• I have high energy for problem solving. I am adept at crisis management, Trouble shooting and strategic planning for implementation and operation of client services.
• I have excellent fluency in high technology software and solutions.
• Proactive NW Management Skills Highly Self - Motivated Excellent Technology / communication Skills, Goal Oriented

TECHNICAL SKILLS:

HARDWARE: WAN: 28xx,38xx,3950, 18xx,19xx LAN 3750, 3850, 29xx. ASA s 55xx.

WLAN: Cisco 2X/4X series wireless LAN controllers (Aironet), IEEE 802.1X standard Access Point Devices, Lynksys, Dlink products, HP Products, H3C series. 3Com Switches and Hubs. Omni and bidirectional Antennas/repeaters. NT1-TE adapters. Firewall maintenance.

IP: 485 devices, ( RS485, RS232, RS422, Modbus Serial and numerous other data protocols). TCP/IP & SCADA Data Applications, YOKOGAWA - Controllers, Data Recorders, Rockwell PCN controllers, Single analog SCADA devices. PLCs Omni CommT1, DS: 3, MPLS Circuits, Adtran CSU-DSU, IBM 8230 Concentrators, Synoptics 3000 Hubs, Cisco 2500-7000 7513 Routers, Token Ring, Ethernet, Cisco Smart Switch, HP Products H3C series. 3Com Switches and Hubs. Safe Tran 2070 controllers, Conflict monitors Battery backup systems. RTMS, wireless systems. Structured cabling from Fiber to Cat 6.

Digital VOIP/Analog voice: Cisco Unified Communications, Lucent Avaya, products Analog: Microtel, A&TT Merlin, Northern Telecom, DMS 1 x-DMS 100, Mitel EPBX / PBX Series 1FB. Radios Codan and Anacom Adtran CSU/DSUs. Short and long haul modems.

SOFTWARE: AD (Active Directory), ACS (Access Control Server), TACACS. Radius. WLAN Security Juniper, Windows XP-7 pro, SharePoint, Livelink, Office, MS Project, PowerPoint, Access, AspenTech, Exchange, RAS, SNA/ ALC Gateway, Citrix,Hyper Terminal, SCADA monitoring devices, Network Management Probes, Wire Shark, nGenius, NSM+5.8, Webcast Appscout, RMON I/II, tics Network Manager, Fluke LAN Manager, Network General Sniffer, Bert Tester, Network Probe-7300, HP Internet Advisor, Concord,PROTOCALS: EIGRP, RIP, TCP/IP, PPP, Netbios, IPX/SPX, SNMP, ALC s, SNA, SNMP, 802.2, 802.3, and 802.5, 802.11 A/B/G/N, ISDN,DSL..

EXPERIENCE:

Confidential

Technical Specialist Control Center Operations

• Run and maintain VSAT/Cellular Coms for all GOM and onshore USA sites, Air Gaped core and hub sites. Work with AT&T and Verizon daily to provision and service cell routers.
• System Administrator for all Solar Winds products used on private network untouched by internet to monitor three net work groups Core, Oasys and Development Hub and Core in a multi home nationwide environment.
• Manage and deploy Citrix network for DMZ network access.
• Test and repair all network routers, Manage ACL’s DMVPN,s build labs for proving configurations before deployment or replacement.
• Update provisioning records. Write project procedures. Maintain SPLC development network segments network alert notifications. Define priorities and troubleshooting procedures.
• Monitor all network circuits for issues and act as primary contact with Network Operations Center (NOC) and other Internet Service Providers (ISPs).
• Modify and backup configurations for all network devices.
• Manage switch ports and VLAN configurations.
• Update IOS in all switches and routers.
• Update ASDM and ASA software on firewalls.
• Modify firewall rules as needed by users and in line with best practices.
• Monitor Intrusion Prevention Systems / Intrusion Detection System (IPS/IDS) - review alerts, reports and update code.
• Update configurations based on threats from Cisco TAC and ICS CERT.
• Monitor and optimize WAN optimization equipment performance and traffic flows.
• Manage and perform updates to WAN optimization management server and devices.
• Monitor network performance, latency and errors to resolve issues both internally and externally.
• Analyze traffic with Flow Monitor to identify issues and plan capacity.
• Review performance and error metrics with Network Operations Center (NOC).
• Maintain documentation of network Visio maps and IP assignments.
• Manage circuit provisioning of new installations and upgrades.
• Deploy new networking equipment and plan hardware upgrades.
• Tools used: TACACS, Orion, Tripwire. Protocols: EIGRP, OSPF, Dec.

Sr. Network Administrator

• Network support operations for the entire MPLS, IP Sec, Point to point and Multipoint, WAN LAN network infrastructure of this company. Upgrade, Configure and document network hardware routers and switches and circuits for all company worldwide business locations.

• Deploy and Maintain Solar Winds: Orion, NPM, NCM, IPAM, SAM, and NTA. Manage Authorization Proxy Issues, ACS Radius settings.Wireless management testing and deployment.Manage all service issues and install orders over 40 locations EMEA, APAC Americas.
• Manage Multiple Portals, SIG, Bandwidth Shaping, Managed services.

Confidential, Houston, TX

Network Incident Manager

• Manage Priority 1-Severity 1-3 level resolution issues for all chase credit card service Issues worldwide.

• First Page out LOBs (lines of business) and resolver groups.
• Construct call in bridge and Desk top chat for resolvers.
• Document Trouble shooting and mitigation steps,
• Maintain time lines and Root cause analysis reports.
• Systems: VoIP, Ispace, Mainframe, Middleware, VPN. SharePoint, Service Center, Alarmpoint.

Confidential

Sr. Network Engineer

• Conduct network and system management functions across the Global Enterprise network. Installed and configured Concord eHealth as the primary NMS for gathering application layer performance data for proactive infrastructure monitoring and capacity planning.

• Operations Center (AOC) to provide proactive application performance problem notification using synthetic application scripts in Mercury Interactive.
• Also responsible for presenting trend data and correlating various application and infrastructure resource level reports to mid and upper management, including the CIO and Operations Manager on a frequent basis.
• I assisted in the implementation of Cisco Security Agent to alert for a variety of intrusions. Lastly, provide third tier LAN/WAN network support to Enterprise Network Support Team on a day to day basis

Confidential

Project Manager System Integration

• Stabilized VSAT / TVRO / TDMA, Marine/Aviation/ Radio Systems Off shore Deep water Project. BHPB- SHENZI

• System implementation Manager - developed the project scope and maintained alignment with project objectives.
• Manage project teams in order to achieve project objectives. Define critical project milestones. Review and manage the project estimates. Ensured change management activities related to the project were executed.
• Disseminate project objectives into a workable execution plan. Establishing priorities, eliminate obstacles, and escalate unresolved issues to next level of management and department.
• Maintained reporting relationships with financial team in respect to project set up, financial project controls. Perform financial project administration activities
• Milestone payments commissioning. Issued project progress and controls reports. Ensure that all changes originated from project activities were registered in the IT asset registry system. Engaged resources to develop test plans, conduct testing and training, and provide final approval.

Confidential

Senior Network Engineer Network Opps and PMO Department

• $1.6-billion divestiture of the Shell LA Refinery to Tesoro required that all IT be transitioned to the new owner and expedited within 70 days. Challenges facing the project team included:

• My team was in charge of relocations of MPOE and over 800 users and computers, migration of hundreds of business critical applications and data necessary for the “Safe operation of the refinery”
• Performed data collection and managed PCN separation by working with third party vendors and Telco provider.
• Implemented the Temporary TPA network and obtained Step-outs for solutions necessary outside “Shell Trust Domain Compliance” regulations.
• VOIP Cisco Unified Communications for 12 refineries, 51 distribution, and 7 chemical and multiple pipeline sites in the US, Canada and Puerto Rico.
• Designed and configured Replaced Intermedics Wireless systems with Cisco’s Wireless LAN Controllers (WLC) and Aironet access points using the Lightweight Access Point Protocol (LWAPP).
• Wireless products used: Cisco 2000,2100,4100,4400 Series Wireless LAN Controllers; Cisco Wireless LAN ; Controller Module: Wireless Integrated Switches and Routers; Cisco Catalyst 6500 Series Wireless Services; Module (WiSM); Cisco Catalyst 3750 Series Integrated Wireless LAN Controllers; Cisco Wireless LAN Controller Module; Cisco Aironet Access Points: Cisco Aironet 1000, 1100, Series; Cisco Aironet 1200-1230 AG Series Applications used Software: Livelink, Primavera, SharePoint .

Confidential, Houston, Texas

Sales Engineer

• Pre-Sales Engineering, Attend customer Meetings with Account Managers, gathered customer requirements for quotes. Microwave line of sight and Vsat systems.

• Provision bandwidth requirements for: Stabilized/Fixed SCPC, TDMA- I-Direct VSAT systems. Used Sat Master for BUC sizing, Foot print maps, Link Budget Analysis Connectivity Requirements CIR Data Rates, Number/ Location of Circuits layer 2/3 Service Provision Back haul circuits last mile Calculated link budgets. Livelink, SharePoint, Service Master

Confidential

Transportation System

• Development of user needs such as prepared detail cost estimates, developed operations and maintenance plans, developed QA/QC and testing plans,

• Developed interface requirements documents, conducted market technology searches. Created detail design of the system(s), including development of Interface Control Documents (ICD) for integration to existing METRO or Tran-Star systems(s).Developed detail specifications for hardware, software and data communications.
• Installed microwave hardware including video equipment, digital communication equipment and traffic control device modifications.
• Tested deliverables during implementation databases, and User interfaces.
• Conducted end-to-end testing of full system functionality including interfaces to MIS, Tran Star and Legacy systems, and QA/QC inspection and testing during installation. Bid micro tower and fiber optic jobs for TXDOT Metro, City of Houston.
• SW Primavera. MS Project. Sharepoint

Confidential

Support IT/Communications

• Deployed and supported complete Installations of TDMA-I-Direct and Eastern Solutions VSAT V-Sat (VOIP) Cisco Unified Communications and Data systems IE 1.2, 2.4, 3.8 meter Fixed VSAT systems. Road and Pipe line communications Management

• Reestablish Microwave communication systems.
• Setup and installed electrical power needed on 220-250 volt generated systems and convert to a stable 110volt hardware environment with battery backup systems.
• Level 1-3 Support and repair VSAT communications issues from out of services to include router configurations cable failures frequency changes and voice issues Codan and Anacom Radios Adtran CSU/DSUs. Deployed complete remote networks located in Iraqi from Kuwait thru Northern Iraq. Baghdad, Balad, Baquaba, Taji, Tikrit, Al Mosel, Duhuk Zakho, Project RIO pipe line services. Including SCADA systems.Installed new Internet/Network Win2K Server SQL Server and Access Database for the Iraq/Turkish northern border customs office.

Confidential

Service Delivery Customer manager

• Resolved issues with the projects and developed status reports. Attended weekly meetings with customers.
• Planned and coordinated projects and identified improvement areas and risk management.

Confidential, Houston, TX

Application Engineer

• Business Analysis of company processes and gave presentations including explanations on the use and deployment of real time network instrumentation.

• In-depth knowledge of the functionality of each layer of the OSI model and how to use it to troubleshoot and optimize the infrastructure.
• Provided service to existing customers. And Pre/Post-Sales support for NetScout/Cisco network management software and hardware.

Confidential, Houston, TX

Infrastructure Specialist

• Analyzed and audited LAN implementations for Continental reservations operations nationwide locations of over Cisco Routers and 3Com Switches and Hubs.

• 4000 IWS PCs running EZR/Quick II applications. Supported implementations of many Projects such as NTServer Quick Res., Access Data base and SQL Server.
• Completed legacy Frame Relay conversion for all hub locations (Cleveland, Newark, and Houston). Provided support for ALC/SNA VPN for airline operational support.
• Acted as primary support for FRADS (frame relay access device).Remote VSAT sites.

Confidential, Houston, TX

Project / OPPS Manager

• Responsible for inventory of all hardware and software including ensuring that daily LAN operation checklists were being utilized.

• Analyzed business practices. Developed and maintained MIS policies and procedures, including MIS contingency plan
• Provided technical support to all employees; coordinated acquisitions,
• Installation and training all MIS staff on all new software and hardware introduced into the company.
• Introduction to and including the Internet ; ensured that training facilities were in place for all users