SUPPORT ENGINEER Resume Hartland, WI - Hire IT People

SUMMARY:

Solutions - oriented IT Systems Engineer and Systems Administrator with notable success in current educational training, IT Service Management, planning, implementation, and support of IT Systems. Track record of increasing responsibility in system support, systems analysis and development.
Demonstrated capacity to manage high level support projects from inception to SOU
Hands-on experience with all stages of system development efforts, including requirements definition, design, architecture, testing, and support.
Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams.
Adept at developing effective policies and procedures, project documentation and milestones, and technical/business specifications.
Worked extensively with the Global Service Desk and St. Louis Operations 1st level teams to continually improve resolution of incidents by authoring work instructions and mentoring team members on resolving more incidents at the 1st level.
Installation of major infrastructure software changes - attend CAB meetings, and review releases and changes in SM7. Staging software and meeting with development to ensure that all steps to implement were clear, and that service checks and verifications are followed to completion.

TECHNICAL SKILLS:

Core Compet encies: ITIL V3 Foundation, Change, Incident, Capacity, and Problem management, HP Service Manager 9, Administration, Installation and maintenance of Microsoft Server Environments; UNIX/LINUX Administration, Regulatory Adherence; Data Integrity/Recovery; Disaster Recovery Planning; Contingency Planning; Research & Development; Risk Assessment., TCP/IP Routing and Switching with emphasis on Cisco products; Network & Systems Security; Data Backups

Platforms: Microsoft Active Directory & Server operating systems from Windows NT through 2012, Microsoft Windows operating systems from 95 through Windows 10 and Unix/ Linux, Mac OS (8 - 10x). Cisco IOS

Networking: TCP/IP Wireless and Wired Routing and Switching technologies, Cisco, 3Com, Novell, IPX/SPX, AppleTalk, SMS/SQL, Ethernet, Wireless, Token Ring, FDDI, VPN, SSH, SecureID, PGP.

Tools: Cisco Network Assistant, LAN Manager, ISS RealSecure, Cain & Abel, Checkpoint, Fortinet, Palo Alto, Watchguard and Sonicwall Firewalls, Home and Corporate McAfee, Norton, ESET Virus Protection Utilities, HP OpenView, Microsoft Office System from 97 on (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook)

PROFESSIONAL EXPERIENCE:

Confidential

SUPPORT ENGINEER

Provided exceptional 1st and 2nd level support and an extremely high customer satisfaction rating
Designed and implemented policies and procedures for the Service department that had previously gone unrealized
Dispatching of service tickets

Confidential,Hartland, WI

Editorial, News and Media/PGO Second Level Systems Engineer

Became AMERS SME for Lynx Editor Systems.
Took PM role for the support takeover of CPP
Used ITIL methodology to better manage the service and support of systems under our scope

Confidential, Wisconsin

IT/NETWORK SYSTEMS ENGINEER / FIELD SERVICE TECHNICIAN

Remotely administered Cisco switches and routers using command line and Cisco Network Assistant for troubleshooting and new setups.
Created/implemented many successful Microsoft Active Directory and Microsoft Exchange servers and TCP/IP networks with emphasis on security and high availability.
Maintained and administrated different variations of server/client and TCP/IP network configurations in businesses from 5 to 500 employees throughout Wisconsin

We provide IT Staff Augmentation Services!

Support Engineer Resume

Hartland, WI

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship