Systems Engineer Resume
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Columbia, SC
SUMMARY:
Seeking a technical position to solve critical business/customer problems using technology and applying consistent methodologies while remaining customer focused; utilizing my experience, repertoire, technical, and analytical skills.
TECHNICAL SKILLS:- Redhat Enterprise Linux 4 & 5 & 6 & 7
- Debian Linux
- Ubuntu Linux
- Apple OSX
- Apple OSX Server
- Windows Server 2003/2008/2012/2016
- Windows 7
- Windows 8
- Windows 10
- Microsoft VSS
- Microsoft SQL
- Microsoft Exchange
- Microsoft Sharepoint
- PXE
- Dell iDRAC
- HP iLO
- BMC (IPMI)
- SuperMircro
- SELinux
- pam.d
- auditd
- dtrace
- Apache
- Tomcat
- VMWare ESXi
- VMWare Fusion
- Microsoft Hyper - V
- Citrix XEN
- Virtualbox
- Sun Solaris 8,9,10
- Veritas
- Shell scripting
- Postrgresql
- Oracle
- MySQL
- Visual Basic.NET
- Nagios
- Cacti
- HP OpenView
- OpenSSL
- GNUpg
- C/C++
- C-Tree SQR
- PHP
- Tripwire
- Remedy
- ITIL
- JIRA
- Confluence
- Freshdesk
- Salesforce
- OTRS
- Cisco IOS
- Brocade
- Google Docs
- Check MK
- Monitis
- Puppet
- SolarWinds
- Unitrends Backup
- Itivity
PROFESSIONAL EXPERIENCE:
Systems Engineer
Confidential, Columbia, SC
Responsibilities:
- Assist customers with problem solving Unitrends Enterprise backup solutions on a diverse array of complex customer environments using Webex and SSH support tunnels.
- Work in a multi - team setting and collaborate ideas between other members of the team(s) but also remain very customer facing.
- Backup system is designed with CentOS 5 or CentOS 6 Linux with PostGreSQL 8 or 9 respectively on server hardware and/or virtual environment backup system deployable via a virtual template.
- Very fast paced and dynamic setting with a customer satisfaction focus by utilizing metrics.
- Top performer among the support floor with resolve metrics, TTR (time to resolve), and customer satisfaction.
System Administrator
Confidential, Portland, OR
Responsibilities:- Provided technical support for many remote clients.
- Escalated client issues when necessary.
- Built server systems over the network using PXE boot pre-seed/answer files depending on Linux version.
- Also, configured Linux/Windows systems for client and assisted with environmental issues.
- Updated VLAN on Cisco/Brocade network infrastructure devices.
UNIX/Linux Systems Administrator
Confidential, Brookfield, WI
Responsibilities:- Built/administered/problem solved Solaris SPARC and Linux systems remotely for large banks.
- Architected system plan for UNIX (Sun SPARC Solaris) to Linux (Redhat Enterprise Linux) migration for large data warehousing product used by large to mid-sized banks.
- Handled day-to-day tasks and requests from DBAs as well as many client facing interactions.
- Architected plan (digital encryption envelope) and documentation for arriving FTP file encryption process(es).
- Worked with multiple vendors (Redhat, Oracle, Sun) on multiple projects concurrently.
- Lead technical mentor and trained co-worker(s) in various technical topics related to UNIX and Linux administration, scripting, and performance metric analysis.
- Performance analysis with VMWare infrastructure client (V-Center / VSphere) performance tools and external Cacti graphing performance tools as well as system level kernel analysis (dtrace, kdump).
- Collaborated with vendor kernel engineers to further analyze and resolve system performance issues and any other issues with the Linux OS, database, and/or application.
- Compiled data for application / server performance load balancing as well as projecting disk usage / performance trends and/or trending histories in order to conclusively define RCA.
Software Engineer
Confidential, Brookfield, WI
Responsibilities:- Implemented functional program module using C Tree abstractions and PL*SQL embedded transactional data query language.
- Resolved various bug fixes.
UNIX/Linux Systems Administrator
Confidential, Wauwatosa WI
Responsibilities:- Team lead when management was absent and handled all production warehouse inventory management servers and day-to-day tasks.
- Architected complete warehouse enterprise audit system using Visual Basic.NET and SQL Server. Composed all related documentation and consulted with upper management for extensive application training and support.
- Also supported 1500 desktop PCs in the warehouse.
- Due to this software, I saved the company a lot of money due to mitigating the “cheating” that was happening on the production lines.