SUMMARY:

• 21+ years of IT experience
• Software Repackaging and Migration
• Quick and resourceful learner
• Strong background in customer service
• Networking and cabling experience
• Works well independently or as part of a team
• Able to multi - task effectively in all situations
• Excellent verbal/written communication skills
• Experience with multiple Operating Systems
• Exchange management
• Resource management and maintenance
• Windows XP/7/10 rollout and configuration

PROFESSIONAL EXPERIENCE:

IT Manager

Confidential, Sturtevant, WI

• IT Manager for 300+ employee's in the Office and Field

• Provide 24/7 Support
• Completed Server migrations / upgrades
• Developed corporate strategy and design for all technology aspects from software to mobile devices
• Windows Server 2003 / 2008 / 2008 R2 / 2012 / 2012 R2 / 2016
• Implemented and Manage Skype for Business / Lync 2010 with full Voice implementation
• Established Microsoft Hyper-V environment with High Availability
• Implemented and Upgraded System Center Configuration Manager 2012 to reduce staff time on builds and deployments
• Implemented and Maintain System Center Virtual Machine Manager for managing Hyper-V Machines
• Implemented and Maintain Veeam Backup and Recovery as a corporate backup solution
• Implemented and Maintain System Center Operations Manager for system monitoring
• Rolled out Office 2007, 2010, 2013, 2016 and Office 365 migrations
• Implemented and Migrated Sage 300 / Timberline 9.x - 16.x
• Implemented and Upgraded Microsoft Distributed File System
• Corporate strategy to reduce shipping of remote / field equipment by utilizing TeamViewer remote access
• Maintain corporate website and custom web work utilizing Expression Web and Dreamweaver
• Installed and configured HP and IBM SAN's
• Implemented Cisco Switching / ASA for stable network foundation (* Replaced with Extreme Network switches and Fortinet Firewall)
• Rolled out iPad / iPhone devices to Project Management staff improving utilization of resources 50%
• PowerShell
• Migration and Maintenance of Exchange 2003 to 2010 to Exchange Online
• SQL
• ADFS / DirSync
• Direct Access
• Group Policy design, cleanup, created new policies
• SharePoint Online
• Print Servers
• Spitfire Project Management System
• Ascentis HR Software
• Pervasive
• Sage 300 CRE / Timberline / My Assistant
• Business Contact Manager / Salesforce.com / CRM
• Mimecast / Hightail / YouSendIt
• KMS
• GFI FaxMaker
• Windows 7, Windows 8 / 8.1, Windows 10
• Extreme Network switches
• Fortinet Firewalls
• Scale Out File Servers

Network Administrator / LAN Administrator

Confidential, Racine, WI

Responsibilities:

• Maintained Novell, NT/2000, Exchange, AS400 Security

• Participated in Sarbanes Oxley Auditing
• Performed Disaster Recovery techniques
• Handled Second/Third Level Help Desk Support, 24/7 On Call Support
• Performed Quarterly Security Audits
• Lead on Desktop Reconfiguration Project & Windows XP Deployment Project
• Lead on Engineering Workstation Software & OS upgrade
• Implemented software repackaging using Admin Studio
• Team member of corporate desktop reconfiguration project
• Built Packages for ZENworks distribution on Window XP systems using Snapshot and introduction to using Admin Studio
• Introduced VMWare into Development space and workstation use.

Team Lead / Field Engineer

Confidential, Oconomowoc, WI

Responsibilities:

• Supported 600+ users and 2 technicians for the Department of Health and Family Services

• Windows XP rollout / Computer Deployment (2500+ PC’s) for Covenant Health Care
• Installed and configured new PC’s
• Asset to asset matching
• End user training

Director of Management Information Systems

Confidential, Bradenton, FL

Responsibilities:

• Administrated Windows 2000 Server(s)

• Exchange Server 2000, create, maintain, upgrade users, established policy and procedures
• Recommend and purchased new servers
• Research and Development of computer management software, accounting, and payroll
• Documented network and computer systems
• Headed mass marketing campaign including access database creation
• Assisted in the redesign of 6+ company websites, layout and content
• Established Backup & Security policy and procedures
• Handled all computer/network related issues including end user training
• Custom built computers; including testing and installing all components
• Assisted with the install of SQL 2000 and Microsoft Great Plains Software

Computer Consultant

Confidential, Elkhorn, WI

Responsibilities:

• Assisted with migration plan from Novell 6 to Windows 2003 / Exchange 2003

• Remote Accessed systems performed PC/Network troubleshooting and updating.
• End User training on software applications

Network Administrator

Confidential, Elkhorn, WI

Responsibilities:

• Administrated Novell 5/6 Network, user maintenance and system security

• GroupWise 5.0-6; Assisted with upgrade of 5.0 to 5.5
• Documented network, computer systems, and inventory
• Headed barcode system implementation
• Lead the conversion of DOS based job shop software to Windows based system
• Implemented firewall and internet management/monitoring
• Implemented Symantec Enterprise Edition Antivirus Solutions
• Redesigned website including search engine optimization techniques
• Trained users on computer operation and software usage