Customer Care Executive
3.00/5 (Submit Your Rating)
SUMMARY:
- IT Professional experienced in troubleshooting critical customer situations, proposing acceptable solutions and resolving issues related servers and desktop functionality and maintenance.
- Effective team player and individual contributor focused on customer satisfaction.
- A wide range of experience troubleshooting Microsoft Office and other vendor products. MCSE, A+ certification, Cisco Network Essentials training. Advanced knowledge of Windows 10, 7, XP Operating systems. Server 2003, 2008 installation, upgrade and troubleshooting. Installation and maintenance of storage arrays, NAS devices, switches, routers, printers, peripherals.
TECHNICAL SKILLS:
- Advanced knowledge of Windows 10, Windows 7 Operating systems.
- Server 2003, 2008 installation, upgrade and troubleshooting.
- Installation and maintenance of storage arrays, NAS devices, switches, routers, printers, peripherals.
- A wide range of experience troubleshooting Microsoft Office and other vendor products.
PROFESSIONAL EXPERIENCE:
Confidential
Responsibilities:
- Confidential Notes to Outlook migration
Confidential
Responsibilities:- Confidential PDU installation 5 sites
- Confidential Technical upgrade 2 sites
- Confidential Group technology upgrade
- Confidential equipment replacement
Confidential
Responsibilities:- Handle Confidential trouble tickets - Office Depot
- Handle Confidential trouble tickets - Senator Baldwin
- Handle Confidential trouble tickets - Met Life
- UPS stores technology upgrade
Confidential
Responsibilities:- CGI - Confidential Americas Help desk
Confidential
Responsibilities:- Troubleshoot and maintain workstation and printers.
- Image workstations and laptops.
- Work on DOS, Win98, WinNT, Win2000, XP and Win 7 systems.
- Implemented call tracking system
Confidential
Responsibilities:- Handle Confidential trouble tickets - Chase Bank, Senator’s Kohl and Feingold
- US Senate technology upgrades, data migration.
- Desktop imaging and application installation.
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