SUMMARY:

• Result Focus IT professional with proven success processing, and implementing high performance Application/Technical solutions to meet challenging business needs.
• Accomplished Software Engineer in Backup and Storage management.
• Proven record with EMC and Symantec Netbackup products.
• Accomplished Automation Engineer.
• Responsible for Integrating, developing and editing data documentation for procedural online referencing Enterprise environments.
• Proven ability to successfully analyze an organization's critical support requirements, identifies deficiencies and potential opportunities, and develops innovative solutions for increasing reliability and improving productivity.
• Explained complex technical concepts and trained associates to provide first and second level support and demonstrate professionalism and sound understanding of hierarchical workflow across wide variety of areas.
• Proven record to manage and meet project service level agreements.

TECHNICAL SKILLS:

Software: BMC Products (PATROL EM, Phone(Alarm) Point, Command Post, Control SA), Computer Assoisates Products (Unicenter, NSM, ESM, JOBSCAPE, AutoSys, CA - 7, CA-11), Single Point Operation, HP OpenView, Compaq Insight Manager, Custom View, Network Node Manager, HP ITO, Omniback, Control-M, Viewpoint, Clarify, Remedy, Patrol, SiteScope, B&L Products (BLsched & BLLIB), Dreamweaver. CICS, TSO, RACF, Whats UP Gold, SAN, HSM, EMC Avamar/Data Domain, Symantec Netbackup, VMware

Protocols: SCO UNIX Ware, WFL, JCL, TCPIP, SNMP, HTML

Software: REXX, CLIST, KORN SHELL

Environment: s: UNIX, Linux(Red Hat), Unisys, Tandem, MVS, and Networking, Windows

Systems: Solaris/HP-UX, U6000, A19, NX4800, OS/390, Windows 95/98/NT/XP

PROFESSIONAL EXPERIENCE:

Confidential

Backup Operations Consultant

• Using Veritas 6.5, 7.1(ver). and Symantec 7.0, 7.7.3(ver), Avamar 7.1.1 - 45 to 7.2.1(ver) to monitor backups and restores for customer.

• Maintained system integrity and availability of all Veritas, Symantec Masters and Avamar Grids.
• Ensure connection to Data Domains and SANs.
• Ensure replications to Off-site is up to date for Recovery sites.
• Start, Restart, investigate and coordinate repair of failed backups.
• Creating tickets for failed backups
• Escalate issues to support groups.
• Maintain network(TCPIP) connections with servers to Avamar grids to start backing up data on new servers.
• Assist with Disaster Recovery exercise
• Ticket Creation and escalation.

Confidential

Technical Operations Analyst

Responsibilities:

• Using Veritas 6.5, 7.1(ver). and Symantec 7.0, 7.7.3(ver), Avamar 7.1.1-45 to 7.2.1(ver) to monitor backups and restores for customer

• Maintained system integrity and availability of all Veritas Masters.
• Start, Restart, investigate and coordinate repair of failed backup programs.
• Maintained silo scratches and ensure media was available for the backups to execute. Preformed restores on request.
• Created tickets using CA Service Desk.
• Using SMARTS alert system to recognized and react to failures and possible issues.
• Using Open View Operations and Data Domain to monitor disk and file system space.

Confidential

Software and AVAMAR/NetBackup/SAN Engineer

Responsibilities:

• As an Engineer/Administrator, I support, maintain, restore, and resolve any problems with AVAMAR, Data Domain and Symantec Netbackup backups, and storage nodes. This includes any connectivity issues, assessments, hardware/software of servers and Disaster Recoveries. I am responsible for replication of data to the Disaster Recovery sites. I have assisted in setting up new sites where data is maintained and stored. On a daily bases, I join in on assessments of service level agreements with the customer and review better ways to serve.

• Using Veritas 6.5, 7.1(ver). and Symantec 7.0, 7.7.3(ver), Avamar 7.1.1-45 to 7.2.1(ver) to monitor backups and restores for customer.
• Disaster Recovery of servers and data.
• Restore data.
• Ensure data is replicated to disaster recovery locations.
• Resolve any backup or replication failures.
• Maintain servers operating systems(Windows, Unix, Linux) and the application that runs on them
• Assist and provide solutions to repair backup issues on client/servers.
• Ensure connection to Data Domains and SANs.
• Establish/Maintain network(TCPIP) connections with servers to Avamar grids to start backing up data on new servers.
• Ensure viability of network connections to servers.

Confidential, Wilmington, Delaware

Technical Operations Analyst

Responsibilities:

• Using Veritas 6.5, monitored all backups for customers on their systems through the world.

• Maintained system integrity and availability of all Veritas Masters.
• Start, Restart, investigate and coordinate repair of failed backup programs.
• Maintained silo scratches and ensure media was available for the backups to execute. Preformed restores on request.
• Created tickets using CA Service Desk.
• Using SMARTS alert system to recognized and react to failures and possible issues.
• Using Open View Operations to monitor disk and file system space.
• Logon on to VMS systems to run programs for customers.

Confidential, Omaha, Nebraska

Information Security Analyst

Responsibilities:

• Created users IDs and passwords for banks and financial institutions so that they may transmit and receive data.

• Used CA Service Desk for change management in incident reporting.
• Used safeguard and safepoint software for creation and provisioning of accounts on Tandem.
• Assisted developing procedures and plans for crypto security failures.
• Interact with departments in creating security protocols for access to their datasets.

Confidential, Wilmington, Delaware

Infrastructure Technical Analyst

Responsibilities:

• Navigator reporting tool with NSM. Maintained CCI connections with UNIX and Tandem systems. Created a Disaster Recovery environment for CA-Unicenter. Maintained documents to follow the environment change, from one enterprise management structure to another. Part of on-call rotation to handle any problem that may arise during the weekend and/or evening.

• Created UNIX scripts to reconnect the CCI connections if they failed.
• Schedule jobs, Monitor Workload failovers and analysis on windows using CA-Unicenter, Workload Manager (ESM)
• Created schedule backups using NetBackUp.
• Created SQL tables on Windows 2003 server platforms to track failures across the enterprise, then took that information and placed it a report that was sent out daily, weekly and monthly. This became a tool to be used in tracking constant issues.
• Installed and maintained Oaktree Navigator.
• Lead several projects that included different departments to solve problems by using Unicenter software as the resolution.