Senior Technical Specialist Resume Appleton, WI - Hire IT People

SUMMARY:

Serve as a technology solutions provider for customers. Administrate the infrastructure for an organization.
Perform research to keep technology current and within budget.
Develop knowledge, skill sets and efficiencies as an individual and team.

SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Appleton, WI

Senior Technical Specialist

Responsibilities:

Administered over 500 Dell & HP computers using Active Directory and SCCM on and off - site.
Maintained the Cisco and Avaya digital phones for sales, customer service and financial groups on site.
Worked with the Office 365 team to get leaders to executives upgraded to Office 2016 and using the hybrid on-premises and cloud services.
Setup, deployed and managed work-at-home agents for the Cisco and Lowes groups using Meraki routers and needed equipment for each of the agents.
Downsized the AT&T B-to-C group in 2014 and Upsized the Lowes B-to-B group in 2016, which proved to be a more stable and profitable group for Confidential .
Worked with the PBX team to transfer the PBX phones to digital and closed eight unneeded T1 lines, which saved Confidential thousands of dollars a month.
Performed onsite tape backups and restorations with of off-site storage at Iron Mountain on a two-year rotation.
Configured and maintained over 20 iPads on a Cisco wireless network for team leaders to assist, coach and grow their agents on the productions floor and in conference rooms.
Communicated with Confidential technology resources to keep the local site current and implemented processes and procedures to make operations more efficient.

Confidential

Sales Manager

Responsibilities:

SLED - West - Managed Smartnet Contracts with Cisco partners and their business client contacts.
Co-termed and drove multi-year contract quotes and managed those using Dynamics, Salesforce and Cisco tools.

Confidential, Appleton, WI

Account Executive & Technical Support

Responsibilities:

Worked with IT departments in Madison and Fox Cities and sold them employee technology training classes.
Assisted the senior technology person with setting up and maintaining the online training labs.

Confidential, Neenah, WI

Project Strategist

Responsibilities:

Confidential, Appleton, WI

Social Media Area Manager

Responsibilities:

Developed email lists and launched Confidential in the Green Bay and Fox Cities markets.
Managed the Confidential Fox Cities’ market and worked with sales agents and street teams to grow it.

Confidential, De Pere, WI

Operations Manager

Responsibilities:

Grew and managed accounts in Green Bay, De Pere and Fox Cities selling online services.
Used HTML, CSS, Dreamweaver, Fireworks and Flash to create Content Management Sites.
Maintained website presence for businesses using SEO, SEM, and Email and Text Marketing.
Managed social media using WordPress, Google, LinkedIn, Twitter and Facebook for 150 customers.

Confidential, Oshkosh, WI

Senior Technical Analyst

Responsibilities:

Used the ITIL method to manage help desk activities. Worked with a steering committee to create processes.
Created and developed service level agreements for the help desk and its the HEAT ticket system.
Managed the Defense M-ATV meetings and communicated the results using SharePoint.
Provided technical support for 20 executives and their assistants and team members.
Conducted meetings and trained the executive assistants on level one support for technology.
Managed and maintained five Polycom video conference rooms and ten presentations rooms.

Confidential, Kimberly, WI

Computer Technician

Responsibilities:

Managed over 2,000 desktops and laptops by multiple brands running Windows XP in eight buildings.
Maintained over 30 Kyocera and Confidential printers, 20 BenQ and Panasonic overhead projectors.
Utilized Novell and Suse servers to image Windows XP computers and manage software for students and staff.