SUMMARY:

• Experienced and motivated technical project manager working in a fast - paced professional environment that demands flexibility and diverse skill sets. Maintains a focus on sustaining excellent customer relations while developing assertiveness and problem solving in the constantly evolving telecommunications industry. Seeking a challenging position where my experience and knowledge will be an asset to the organization.
• Experienced in Cisco router configuration.
• Expert in project management methodologies: SDLC and Agile.
• Proficient in managing sophisticated client and billing systems involving multiple vendors.
• Windows, MS Project, UNIX, Microsoft Suite, Outlook, Word, Excel, Citrix, Salesforce.
• Extensive knowledge with all areas of the telecommunication industry including circuit design provisioning and troubleshooting for voice and data.
• Outstanding leadership abilities; able to coordinate and direct all phases of project based efforts while managing, motivating and leading project team initiatives.

EMPLOYMENT HISTORY:

Confidential, Herndon, VA

Senior Analyst

• Provide senior level provisioning on all aspects of customer voice orders for Business Class PRI services.
• Prepare configurations for Cisco 2431 & 2900 series switches for BCP orders related to PRI installations.
• Perform quality control checks for business class phone orders in order to minimize unnecessary truck rolls.
• Maintain the order process flow for Fiber and Docsis installs between Spectrum, customer care, dispatch, field operations, NOC & CLEC.
• Assist TWCBC support personnel with routine PRI/SIP issues through resolution.
• Responsible for daily order entry of complex business class voice orders i.e. transfers, RCF, business migrations, expedites & reschedules.

Confidential, Ashburn, VA

Project Manager

• Investigate possible disconnect opportunities by thoroughly researching orders and provisioning history of reported data circuits.
• Establish the current connectivity and utilization to ensure the circuit is no longer in use.
• Work with account team and customers to obtain necessary authorization to disconnect candidate within internal provisioning systems.
• Prepare and transmit disconnect ASR’s to the local exchange carriers that are connected to all disconnect orders.
• Obtain a monthly goal to achieve for documented savings and free up bandwidth by removing unneeded circuits from 3rd party billing.

Confidential, Herndon, VA

Federal Account Manager

• Established and expanded relationships with key executives and decision makers within each Federal division, branch and territory of the USSS to propose and sell numerous IT solutions.
• Covered other DHS agencies such as USSS, FAMS, FLETC & S&T.
• Liaison between many vendor partners and various customers within the specific agencies using Salesforce and other CRM software.
• Identify new business opportunities within Federal2 sales territories.

Confidential, Sterling, VA

Regional Account Manager II

• Identify new business opportunities within national and regional sales territories.
• Work directly with nation’s leading companies CTO’s, CIO’s, IT Directors and Network Operations Managers on current and future connectivity solutions.
• Achieve monthly revenue goals by selling Ethernet and large amounts of bandwidth into the nation’s largest commercial and retail buildings, office parks and professional campuses.
• Provide reliable information regarding each individual new account working within with the Siebel Database.
• Met and exceeded quota 12 months including 7 Sales Excellence Awards.

Confidential, Ashburn, VA

Project Manager/Implementation Coordinator

• Responsible for provisioning, approval of final design, activation & troubleshooting of all high-speed Internet circuits including T1 up to Gig E Ethernet orders from the LEC to client premises.
• Coordinate customer activations of completed orders and served as project manager and implementation analyst for several Verizon customer contracts.
• Provide project support to include development and maintenance of customer project schedules while serving as the Confidential lead during customer install timeframes.
• Upon design approval, tasked to configure Verizon provided customer equipment. Custom configurations for complex failover, load sharing and backup solutions involving routing protocols.

Confidential, Ashburn, VA

Circuit Design Engineer Provisioner & Project Manager

• Responsible for development and auditing of a custom designed order processing system that tracked thousands of telecommunication service orders including IP, VOIP, and frame relay circuits.
• Order and provision switched and data circuits for major global customers including Metro Ethernet, DS0, DS1, DS3, OC3, OC12.
• Track progress of orders against critical dates and provide continuous status to Project Coordinators, sales, and customers.
• Complete orders while utilizing multiple networking systems such as Cameo, Netpro, F&E, TCOMS & Mecca.
• Ensure that accurate telco requests are sent and received on all orders while maintaining good vendor relations.

Confidential, Ashburn, VA

Provisioning & Planning Engineer II

• Designed and engineered optimal paths, executed facility and equipment assignments for all off net & meet point orders.
• Responsible for sending ASR’s to the local RBOC, as well as tracking the ASR to ensure timely delivery of fiber optic data loops to customers.
• Served as first level escalation point for all customer and installation issues.
• Coordinated field operations and worked with external vendors and sales to ensure installations meet due dates, while maximizing quality of service delivery.
• Responsible for troubleshooting new services and router installations.

Confidential, Sterling, VA

Telecommunications Technical Support

• Provided first level support for technical reps and sales agents in the field.
• Responded to customer needs in a quick and effective manner when dealing with high priority escalations.
• Revised and refined complex routing schemes that involved high speed internet circuits.
• Worked in coordinating and was responsible for providing quality customer service in an environment requiring teamwork, cross training, and continuous improvement.
• Responded to customer needs in a quick and effective manner when dealing with high priority escalations.