SUMMARY:

• A proven IT systems professional with extensive experience in network design, deployment, and maintenance of high availability fault tolerant systems in multiple environments including manufacturing, TV broadcast, MSO cable provider, and Department of Defense SIPRnet and NIPRnet.
• Identification of root cause for network issues and providing timely resolutions.
• Server management physical and virtual
• Creation of disaster recovery plans.
• Development and implementation of documentation for new products and procedures including creation of network maps and resource usage.
• Creation, testing and deployment of standard Cisco IOS configurations for network switches and routers including VLAN tagging IP addressing, verification of network routes.
• 20 years of experience working in various roles within the Information Technology field

PROFESSIONAL EXPERIENCE:

IT Engineer

Confidential, Louisville, KY

• Oversee day to day operations of all network and server equipment.
• Setup new hire package consisting of desk phone, cell phone and computer for new employees
• Administer AD, DHCP, DNS, DFS, Cisco Unity, Vidyo, and Office 365.
• Manage daily backup using Veeam
• Tracking of any ongoing work that needs to be completed using ConnectWise.
• Support for both in house infrastructure as well as design for new customer installation.
• Provide desktop support both hardware and software for all in house employees including those working from remote locations.

Access Management - Analyst

Confidential, Louisville, KY

• Within the Enterprise Information Protection (EIP) - Grant and revoke rights in Active Directory.
• User account creation within Active Directory in a multiple domain environment.
• Creation of Email accounts, Distribution Lists, and Shared Mailboxes in Microsoft Exchange and Lotus Notes.
• Manage access to FTP and SQL.

IT Technician

Confidential, Louisville, KY

• Design and implemented a new network for the local exhaust plant replacing 25 aged Cisco 2950’s and 3560’s with new Stackable 3750x, 2960s and 2960x stacked switches. This greatly increased data throughput and redundancy throughout the plant. Allowing for future upgrade to a VOIP system
• Deployed network in a second plant with key focus on 24x7 production, multiple forms of redundancy, wireless 802.11g and 802.11n based on the design of the current Louisville plant.
• Maintain AT&T VPN for 100+ users at the local facility.
• Design and build a fault tolerant wireless network with Cisco 2504 Wireless LAN Controllers with a mixture of multiple Cisco AP’s such as 2602I, 2602E, 1242AG
• Upgraded plant from a flat network into one properly segregated using VLANS
• Administer Active Directory for both user and network file shares for the plant.
• Configuration and deployment of CK3 hand-held computers and Zebra ZM400 printers to work with the new wireless network
• Create and validate a disaster recovery plan.
• Manage 2960-s/2960-x stacked switches, 3750-x PoE network devices and fiber channel SAN storage
• Maintain site backups using Symantec Backup Exec
• Providing Tier1-3 support to technical and non-technical end users
• Build and deploy IBM-brand servers with Windows 2003 & 2008 and once with VMware ESXi
• Create and manage DNS records and objects in Windows Active Directory

Network Analyst

Confidential, Louisville, KY

• Ability to multitask and understand how one system can affect another to isolate root causes in a timely manner
• Maintain fully redundant network to avoid loss of live television broadcasts
• Ability to troubleshoot multiple network devices including data and VoIP systems that are both wired and wireless
• Vendor relations with multiple companies to open trouble tickets and correct equipment problems: Cisco, AT&T, Time Warner, Verizon, Charter, Cingular
• Trainer for all new incoming network technicians
• Troubleshoot computers remotely using RDP or ILO cards
• Understanding of active directory to ensure user’s profiles and permissions are properly created and applied

Network Technician

Confidential, Louisville, KY

• Track all vendor tickets using Remedy ticketing system.
• Monitoring and configuring backups using VERITAS Net Backup.
• Global scale network availability monitoring.
• Security monitoring and management using a proprietary intrusion detection system
• Planning, scheduling and implementation of changes through Change Management
• Problem and performance management across varying network topologies and equipment
• Voice over IP monitoring for call quality and stability
• Network design and implementation services over multiple mixed networks of varying sizes

NOC Technician II

Confidential, Louisville, KY

• Monitoring of internal and external customer video, high-speed internet, voice over IP, and e-Mail networks for faults using SolarWinds, Netcool and Cisco Transport Controller.
• Coordinate with field technicians for resolution of all networking issues and track them for trending purposes.
• Develop training documents for the department by writing and implementing time studies to help improve efficiency.
• Writing, implementing, and troubleshooting router configurations.
• Log and track all trouble tickets using Remedy ticketing system and ICOMS database.
• Work directly with the Security and Abuse department to handle all subpoena requests and to isolate compromised machines from the network.
• 1st NOC technician to obtain CCNA certification. This was completed with a score of 997/1000.
• Met monthly goals with a 98% rating.
• Manage Arris C4 and Cisco 7246VXR CMTS (Cable Modem Termination System) devices.
• Provided Tier 3 support to technical and non-technical end users.

Airman

Confidential, Louisville, KY

• Required to maintain a Top Secret security clearance
• Manage resolution of all technical request that may arise on the base and document all problems using remedy ticketing system
• Work with accounting to keep accurate logs and inventory of all software and hardware on the base.
• Creation of Windows and Exchange accounts for every network user.
• Work with the IPO department to scan and verify that proper password procedures were being used and network users could be properly trained on network security practices.
• Understand all the software used on the base to train Work Group Managers on proper usage of the software
• Complete nightly backups of all servers using tape drives using VERITAS backup software.
• Use Norton Ghost software to create a uniform desktop for all machines on the base, allowing for fast deployment of desktop systems with all needed software