Manager, Enterprise Business Division ( EBD ) Set-top Box Regional Support EngineerÂ Resume , Ridgefield Park, NJ - Hire IT People

SUMMARY:

Versatile and dynamic professional skilled in customer - facing situations, providing support through proof of concept to product delivery. Adept at meeting new challenges from conception to completion with confidence and good humor.
Accomplished communicator with exceptional presentation skills. Experienced in both small and large-scale projects nationally and internationally.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE

Confidential, Ridgefield Park, NJ

Manager, Enterprise Business Division ( EBD ) Set-top Box Regional Support Engineer

Responsibilities:

Assisted in obtaining set top product sales at key MSO’s such as Time Warner and Brighthouse Networks ( now Charter ) by delivering technical presentations and demonstrations to cable MSO’s in support of sales teams.
Lead technical field trials of new products, recording and reporting results in a clear manner.
Created and performed technical and operational customer presentations.
Performed tests and evaluations on products under development.
Produced technical documentation and resolved network related problems for cable set top products.
Provided extensive customer contact and interaction to support deployed product including workweek travel and rotating on-call duties.

Confidential, Boca Raton, FL

Sales & Network Support Engineer

Responsibilities:

Assisted in obtaining set top product sales at key MSO’s such as Time Warner, Comcast, Brighthouse, Roger’s in Toronto and Videotron in Montreal by delivering technical presentations and demonstrations to cable MSO’s in support of sales teams.
Lead technical field trials of new products, recording and reporting results in a clear manner.
Created and performed technical and operational customer presentations.
Performed tests and evaluations on products under development.
Produced technical documentation for cable set top products.
Resolved network related problems for cable set top products.
Provided extensive customer contact and interaction to support deployed product including workweek travel and rotating on-call duties.

Confidential, Deerfield Beach, FL

Staff Engineer

Responsibilities:

Provided engineering, technical, sales and information support for AMT ( formerly DX Communications ).
Provided engineering support to sales, installations and customers, setup trade show exhibits.
Primary U. S. contact for engineering and technical information flow including failure escalation and factory ( Japan ) modifications for DX Antenna product.
Created, modified and implemented Quality Control procedures for new and repaired product.
Performed fault analysis, redesign and modifications of circuits as needed.
Performed Competitive analysis reporting.
Extensive use of Video and RF test and alignment equipment.

Confidential, Kennesaw, GA

Customer Service Engineer

Responsibilities:

Provided sales, engineering, technical and information support to Confidential and also design and setup trade show exhibits.
Primary U. S. contact for engineering and technical information flow including product failure escalation and factory (Belgium) modifications.
Created, modified and implemented Quality Control procedures for new and repaired product.
Provided telephone technical support and field service support as needed.
Created and maintained product failure database and several customer databases.
Provided written reports to factory ( Belgium ) engineering staff of mentioned databases.
Extensive use of Video and RF test and alignment equipmen.

Confidential, Kennesaw, GA

Senior Service Engineer

Responsibilities:

Performed testing, troubleshooting and repairing of Barco large screen projection systems.
Repaired to component as well as board level in a shop environment and at locations throughout the U. S.
Extensive experience aligning projectors, both ceiling mounted and rear screen projection systems.
Assisted in setting up trade show exhibits and special events.
Carryied out on site installations with the team and alone.