Technical Architect Resume Denver, CO - Hire IT People

SUMMARY:

A distinguished Information Technology professional with over 25 years of progressive industry experience in management as well as voice and data engineering.
Demonstrated success in managing IT professionals in a mission critical voice, data, and wireless environment.
Highly organized individual with proven ability to develop and deploy standards, procedures, and processes that improve business functionality.
Solid managerial skills with a track record of leading by example and motivating individuals to maximize their productivity.
Strong focus on open communication.
Voice and Network Engineering Manager
Voice and Data Systems Engineering
ROI/TCO Analysis
Sales Support
Network Design
Relationship Building
Compliance and Auditing
Budgets
Presentation Skills
Storage Area Networking
ITIL Processes and Framework
Data Center and Cloud Technologies

PROFESSIONAL EXPERIENCE:

Confidential, Denver, CO

Technical Architect

Responsibilities:

Design engineer for large medical center in Mobile Alabama (collaboration solution).
Led efforts for Confidential Cisco Gold Partner re - certification.
Documented processes and procedures for Confidential cloud based collaboration practice.

Confidential, Denver, CO

Network Consultant

Responsibilities:

Led efforts to upgrade customer's edge layer 3 infrastructure in the United States.

Confidential, Denver CO

Voice and Network Manager

Responsibilities:

Operationally responsible for telephony services to over 15,000 users and devices geographically dispersed throughout Colorado. This includes call center applications and life safety applications such as 911 and E911 routing, Confidential of Investigations forensic lab.
Managerially responsible for operational billing models regarding key infrastructure services such as fiber transport, wireless deployment, and voice and network engineering. Collaborate with vendors and service providers on current system operations as well as projects, system upgrades, and tactical service enhancements.
Coordinated services, projects and budgets with various agency business services.
Directly managed 6 voice engineers and 3 network engineers. This included, day to day operations, project assignments and oversight, reviews and staff evaluations, workflow prioritization, and defining IT goals and objectives as related to business mission directives. Established team directives and ITIL based processes and services flows for operational ticketing.
Project engineering for State's multi-agency migration from Avaya to Cisco VoIP system.
Based on customer's business requirements, implemented open source voice conferencing solution for Colorado Department of Labor.
Enacted processes so that engineering teams were able to work in a collaborative fashion with limited day to day management intervention. This empowerment enabled engineers to work in a more linear fashion. This improved response and customer resolution times and metrics. Additionally, customer satisfaction was markedly improved.

Confidential, Littleton, CO

Independent Business Owner

Responsibilities:

Recommended process improvements to Confidential 's Colorado call-center scripting which dramatically increased agent response times.
Integrated Wildblue (satellite ISP) headend infrastructure into uplink sites across the country
Evaluated Wildblues customer care infrastructure and processes. Developed and implemented ITIL powered service delivery processes and metrics to develop omni-channel communication for customers and third party call-center integration.

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Technical Architect Resume

Denver, CO

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