Data Center Support Resume

SUMMARY:

A resourceful Engineer dedicated to resolving issues in National MSO Video Delivery System Architectures from Network Provider to Customer Premise Equipment.
I am skilled to maintain the stability, quality and availability of critical MPEG video transport.
I am highly capable of applying critical thinking and customer service in remote/onsite restorative support; as well as implementing and documenting break - fix measures, working effectively with cross-functionality to support various systems and teams.
Support Live Content delivery, DVR, VOD Management and Storage Architecture, OTT Streaming Services.
Create, Implement, Troubleshoot, Isolate repair failed equipment/configurations, facility issues and other network components of primarily ARRIS Video Delivery Systems configurations, inclusive of multiplexing, encoding/transcoding, Edge-QAM devices.
Support new Product launches; New Systems Integration of new content delivery network, including VOD Management architecture and system, Set-top Box Client software integration and Interactive Menu features and settings.
Assisted in Software/Hardware related implementations occurring within Both Lab and Live Operations Headend, Data Center, Cloud Service environments; Working closely with Live Operations R&D, QA, End-to-End Development, Release management teams to identify potential roadblocks that may be impacting launch of new Software/Hardware related issues on the Carrier’s CDN Architecture.
Worked with Managers on ticket routing to maintain departmental goals and assure drive to resolution. (Software, Hardware, third party vendor fix agents);
Provided knowledgebase on the general dynamics of a Content Delivery Network from Network provider to End-user device, for various of both Technical (SW dev, Network, Headend, Set-top box Testers) and Non-Technical (Management & Project Management) Internal and External clients.

PROFESSIONAL EXPERIENCE:

Confidential

Data Center Support

Responsibilities:

Remote and hands-on for National CDN from DAC/DNCS controllers to CPE.
Inclusive of Satellite Dish Antennas, Receivers, Encoders, Real-time Stream Processing, Transcoders, Encryption, ECM/EMM, End to End Transport, and Quality of Delivery End-User devices, Muxing, Ad Insertion, IP assigning, re-grooming, QAM-Modulation equipment, Ericsson/Harmonic Encoders, Ericsson Mediaroom Reach Video Delivery Platform, Azuki, ARRIS CAP1Ks, DM6400s, BMRs, BNPs, APEX1K, 1500 and 3Ks, AWS, H.264, MPEG-2, MPEG-4, ATSC, DVB

TV Middleware

Confidential

Responsibilities:

Ericsson Mediaroom Reach, Manage VOD ingestion and deployment, resolving basic metadata updates or data discrepancies.
Engaged VOD Content Providers to resolve and restore services. Assisted in Monitoring, Diagnosing and resolving various types of Servers in a live DRM client Middleware environment; Analyze Application Framework issues related to MSO Enhanced menu features and Message Manager.
Examine SIP Services and their delivery over the network ensuring proper connection and traffic flow (SuperApp, Gatekeeper, OSP). Bash, C++, C Shell, ksh, Java UNIX, Linux, Solaris, Windows, Android, iOS, Azuki, Amazon Web Services
Alcatel 7750/7210 Routers, OC3-48 Circuits, Backbone related network issues, Digital Amplifiers, Aggregation Switches, Edgeqam Devices, Cisco 6850 Routers, CMTSs Networking, TCP/IP, Voice services, wireless services both phones and network devices

Confidential

Responsibilities:

Initiating & monitoring system outage bridges, dispatching technicians (Pair gain/Power/Fiber), Monitoring and assisting with Vendor replacement, follow up and timeline management for outages per FCC regulations.
Reported and Documented Regional/National Video and Data outages for VDSL, FTTH, IPTV and Application Framework.
Maintain and execute 24/7/365 Maintenance calendar, tracking all pertinent changes on the Video/Data network that may be customer or system impacting.
Microsoft office applications, internet browsers, email clients, PC/Mac operating systems, Remedy, CSG, Vantive, Citrix Webapps, Ineoquest, Netcool, Putty, Exceed, other various Surveillance/BO Billing, CSM specific software applications.

Confidential

Management

Responsibilities:

Ensure proper replacement, and return of warrantied equipment as well as Vendor repair within SLA.
Assist local field techs with swapping equipment on FTTH ONTs, inventorying video set top boxes and house addresses for new customers.
Inventoried Cable Cards, Set top boxes and Gateways and Routers, Initializing in BE Billing System as well as Controller.
Acted as a company liaison for remote engineers, field engineers, third party vendors, contractors, various other internal/external clients; Provided 24/7/365 national operational support.
Organized and performed all regional or national scheduled maintenance activity calls.
Provided remote assistance of hardware replacements, software upgrades, and code downloads by utilizing company approved manuals.
Developed methods and procedures to support the VNOC reformation process

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