System Support Engineer Resume

SUMMARY:

To leverage my experience and education in accomplishing the goals of an advanced technology department in an Enterprise - level IT company.

TECHNICAL SKILLS:

Application Development: .Net, ASP, SQL, VB, HTML, Javascript, PHP, C++) Networking (Subnetting, LAN, WAN, VoIP, Protocol Analysis

Project Management: SDLC and Systems Analysis Team Building & Leading

PROFESSIONAL EXPERIENCE:

System Support Engineer

Confidential

Responsibilities:

Wrote shell script tools to manage sites more efficiently.
Identified, sourced and deployed infrastructure changes that have increased reliability, performance, and reduced errors.
Proposed, tested, and deployed overhaul of VOD menu design, layout and functionality.
Designed, developed and deployed a network-mounted and web database applications which are used extensively and daily by Tier 1 support reps, Dispatch Department and Management to track and address field events.
Build and launch Video on Demand (VOD) systems.
Manage a network of over 100 UNIX and Linux systems, routers, switches, NC 1500s, DACs, DNCS, and related IF-to-RF components.
Networking components managed: Cisco switches (2900 series), Foundry Gigabit switches, Juniper routers (5GT NetScreens), SA Riverstone routers, UNIX/Linux Ethernet port management, failover back-up systems routing.
Troubleshot network, process, and communication errors.
Troubleshoot connectivity, DHCP, IF/ASI/RF signals, modems, routers, email delivery platforms, PC/client hardware/software configurations, domain issues, DNS problems, web hosting, and backbone issue identification.
Train Tier 3 support staff on topics to pass Network+ certification exam.
Used HP Openview to manage/update call center VoIP system in Denver, CO.

General Manager

Confidential

Responsibilities:

Directed 2 locations and assist in new market openings around the US.
Developed and implemented market expansion plan, including the establishment of a second location to address business growth needs.
Project was completed early and within budget. Secured high-profile contract worth $2M+, and established/maintained 30% retail sales growth rate.
Duties included continual analysis of P&L, operational system and process efficiency, and growth opportunities.
Challenges included seasonal traffic fluctuations, high-end on-demand production, and shared resource utilization.
Diversified revenue streams to mitigate impact of seasonal shifts in traditional market sources, increased product quality while lowering COS, and exceeded budgeted revenues/cost thresholds during and after expansion.

Project Director

Confidential

Responsibilities:

Designed, developed, tested and implemented internet-based monitoring and video systems.
Developed network solutions utilizing standard TCP/IP LAN and WAN protocols, as well as advanced WAP and SOAP architectures for GSM, GPRS, and CDMA networks.
Lead Project Manager for several J2ME (Mobile) client and servlet applications, LINUX PC server development, and customized mobile solutions for clients.
Managed client base of 42, directly supervised team members and consultants, worked closely with Advisory Board members and communicated directly with Investors on project status.

Education Consultant

Confidential

Responsibilities:

Was responsible for training material development and delivery on a travel-intensive schedule.
This required the ability to arrive at a client site anywhere in the US, usually the afternoon prior to class, and identify what types of hardware and software they were using, what raw data they were receiving from POS systems, generate subset DBs, and perform installations of necessary components to achieve client satisfaction with provided training.
Developed and delivered internal and client training classes with high client satisfaction rating on post-class evaluations and consulting project delivery.
Youngest team member, and first trainer to acquire product knowledge and be billable within 6 weeks of starting.

Technical Trainer / Operations Manager

Confidential

Responsibilities:

Developed partnerships with large corporations to achieve organizational growth goals, supervised Denver, Seattle and Silicon Valley sales operations, and worked directly under the CEO.
Instructional design and delivery of Adobe software solutions was the focus of non-managerial duties, as well as installing hardware, and software to meet the needs of our growing organization and clients.