SUMMARY:

• I am a creative, energetic, disciplined and diplomatic professional with 20 years of telecommunications industry experience in business process engineering and automation.
• I have a proven track record Confidential addressing complex business problems, and defining the path to profitability through business process and product simplification, and by defining multi - phased feasible automation plans.
• I also have an outstanding record Confidential project-managing large and complex software projects through delivery, and Confidential recruiting, motivating and developing high-performing teams.

WORK EXPERIENCE:

Confidential

Senior Consultant

• Large Cable TV / Internet / IP Telephony Service Provider - I provided technical leadership to a large IP Telephony Service Provider as it separated from its CLEC business partner. I defined requirements for modeling the new network interconnections in the Granite inventory system, and provided architectural leadership and defined requirements for migrating service order fulfillment and service activation away from the CLEC partner’s information systems over to the Neustar Clearinghouse, Intrado (E911), and TARGUSInfo (LIDB, CNAM and Directory Assistance). I also provided overall architecture leadership in the areas of access management and call routing, and identified opportunities to simplify or otherwise improve the profit margins of telephony products.
• Commercial CLEC - I provided architectural guidance to a very profitable Commercial CLEC which had recently acquired some other CLECs, and needed to consolidate to a single set of information systems. I focused on applications that interfaced with the telecommunications industry, and other providers (service order and trouble referral gateways), evaluated home-grown and COTS applications, and defined an optimal end state architecture, and provided suggestions on how to get there. As a result of the architectural work, EMC was retained to lead the implementation of the evolution to the target-state architecture.
• ILEC Launching IPTV - I was part of a team that provided technical leadership to an ILEC that was entertaining the idea of leveraging their IP network and plant to providing IP TV service. I conducted an assessment of their current operations and information systems infrastructure, and identified gaps between where they were, and where they would need to be, in order to run a profitable video business. I was responsible for the following functional areas: billing, service order generation and management, trouble management, content management, content provider contracts and settlements, collections, and regulatory compliance and reporting.
• Wireless Network Operator - I was part of a team that provided technical and operational expertise and guidance to a multi-national wireless network operator, which was considering providing outsourced network operations services to a large US-based wireless service provider. I provided technical expertise and due diligence analysis of the business case in the operational areas of service activation and stationary and mobile work force administration.
• Prepaid Wireless Service Provider - I was the principal architect and analyst for a large prepaid wireless service provider, designing and leading the development of a portal that could be used by independent dealers, to activate handsets and gather important business measurements on dealer volume, compliance and discretionary compensation. I led the portal project from concept to deployment in three months, working with and into an extremely rigid corporate release management culture and set of procedures.
• Wireless Service Provider - I led the design and development of process and systems requirements on behalf of a large wireless communications company to deliver the “quad play” to the four largest MSOs in the US. I provided technical leadership in defining streamlined business processes, and how to leverage the CableLabs Go2Broadband (G2B) messaging infrastructure to automate pre-sale qualification, sales and activation business processes. I wrote and brokered an interface agreement with two of the major ISPs that leveraged the G2B 4.1 message set to fully automate a very labor-intensive sales and activation process.
• Large Cable TV / Internet / IP Telephone Service Provider - I implemented a PC-based E911 records management system within the process and systems infrastructure of a large Internet telephony provider. I analyzed the pre-selected tool’s capabilities and limitations, worked with certification teams in two different ILECs, and rapidly brought the tool through ILEC certification. I documented detailed procedures on how to maintain accurate and current subscriber records, how to validate and scrub service address records, and how to upload and audit ALI records with the ALI database providers. Requirements for integrating the PC-based tool into the provider’s system infrastructure were also delivered.
• Wireless Service Provider - I analyzed and synthesized product and business requirements for two major wireless communications companies that were undergoing a merger. With the object to migrate accounts from one incumbent billing / customer care environment to the other, I provided architectural leadership and guidance on how to minimize negative customer impact resulting from migration / consolidation.
• Internet Service Provider - I conducted discovery and reverse engineering of a large Internet Service Provider’s serviceability logic and support software. I dramatically simplified the serviceability logic and defined development requirements for a streamlined product offer serviceability engine, that would produce consistent results regardless of the source of inquiry, but also that could provide customized results based on co-marketing and co-branding decisions.
• Wireless Service Provider - I conducted a comprehensive process and technology readiness audit for a major Canadian wireless communications company, to assess their readiness to implement wireless number portability (WNP).
• Large Cable TV / Internet / IP Telephone Service Provider - I defined technical product requirements for set-top devices and associated web portals, to enable a large Multiple System Operator (MSO) to compete head-to-head with TiVo. I investigated and leveraged cable TV standards like OCAP, CPSA, CPRM, CPPM, CSS and DTCP to maximize end user access to premium content, while protecting content owner assets. Product requirements were successfully implemented in set-top device vendor’s hardware.
• Communications Equipment Vendor - I led the definition of an operations support systems architecture to support Internet Television, for a leading network equipment manufacturer, which included systems developed by the manufacturer, and partnering “ecosystem” OSS providers.
• Large Cable TV / Internet / IP Telephone Service Provider - I led the business process engineering, CLEC interconnection negotiation, product definition, regulatory compliance, network engineering and routing, network provisioning, service provisioning and automation planning for a major cable TV and Internet Service Provider. I led the technical planning for the delivery of Internet Telephony service over the cable plant and the Internet, including identifying and resolving legal and regulatory issues, product feature availability timing, switch configuration methodology and end user training. I led the negotiation of business process and system interfaces between the ISP and its trading partners, and driving the selection of electronic trading applications that maximize the ISP’s profitability. I worked with commercial applications ICOMS, ACP and the Cisco BTS 10200 softswitch. I designed and developed two operations automation tools for which patents have awarded. I developed proficiency in telephony standards for ordering, transmission, North American Numbering Plan, signaling and FCC/PUC regulations, and proficiency in Linux, Apache, MYSQL, and PHP.

Confidential

Chief Information Officer

• I was responsible for the planning, design, procurement, implementation and management of all information technology, operations support systems, business process design and management, voice and data communications, and new services technical planning.
• I led the evaluation, purchase and implementation of: Siebel (sales force automation, service order management and trouble tracking and management), BillPlex (billing), Xpercom (network inventory management), Oracle Financials (general ledger), as well as MicroSoft Windows 2000 desktop environment, Microsoft Exchange corporate e-mail, and CheckPoint firewall and VPN.
• I supported product management and RFP responses from a technical perspective, representing the company's technical capabilities.
• I supervised the company's Global Network Management Center, overseeing test and turn-up, and diagnostic and troubleshooting activities. I was responsible for tier support and network equipment vendor interface for bug resolution and new release acceptance testing, for a network supporting SONET, SDH, Ethernet, Wavelength, Fibre Channel, FICON and ESCON services. I developed proficiency in ITU/Telcordia standards for optical networking, network nomenclature, and performance.

Confidential

Principal

• I led implementation of the proprietary EdgeWorks development requirements methodology within the IT organization of a leading CLEC specializing in DSL. I led business process re-engineering, inter- corporate interface definition effort and led the implementation of a standard Network Management to Element management interface, for a major Global fiber capacity carrier.

Confidential

Director, Communications Services Group

• I led operational and systems engineering work to seamlessly integrate TCG’s products and operations into Confidential &T, following the acquisition of TCG by Confidential.
• I negotiated an EDI LSR interface with Confidential on TCG’s behalf, and integrated an off-the-shelf EDI gateway product in a very short time.
• I led the requirements, development management, training, testing, inter- corporate network security assessment and connectivity establishment, and managed continued enhancements after initial deployment.

Confidential

District Manager, Data Services Ordering and Design Systems

• I led a group responsible for maintenance and Y2K repair of legacy ordering and design systems, and for design and development management of new applications to replace legacy systems and to support new business initiatives (e.g. TCG merger, Business Simplification).
• I maintained Confidential &T industry negotiating position regarding access ordering and preorder data validation.
• I maintained and evolved legacy ordering systems in support of aggressive data services product development programs.
• I grew my technical staff from 20 to 35 direct reports, in response to outstanding team performance.

Confidential

District Manager, Market Entry and LSP Interface Implementation

• I led a group responsible for technical support for LSP interface negotiations for Resale and UNE ordering and maintenance, Confidential negotiating position in industry standards, and in managing development of electronic ordering and maintenance interfaces. I defined and maintained Confidential negotiating position based on Confidential capabilities and business plan.
• I provided technical support for ordering and maintenance interface negotiations. I managed the on-time operational delivery of electronic ordering and maintenance interfaces with 8 Local Service Providers, for TSR and UNE connectivity options. I grew my technical staff from 4 to 32 direct reports, in response to outstanding team performance.

Confidential

District Manager, Business Services Provisioning Automation

• I led provisioning operations planning and systems architecture work in support of new service rollout, operations process re-engineering and network technology evolution. I coordinated process changes and system developments across Business and Network operations and systems organizations, and program managed coordinated deliveries of new capabilities.
• I started the program with 3 technical staff focused on improving T1.5 service provisioning. The program grew steadily in response to outstanding track record of delivering value to Confidential, resulting in current program staff level of 140.
• The program was characterized by sharp business focus, process re-engineering expertise, and rapid incremental development approach.
• Sales support, ordering and design systems launched during this period are currently used by over 1,000 Confidential &T personnel in Sales, Ordering, Provisioning and Capacity Management functional areas.

Confidential

District Manager, Operations Planning and Architecture

• I led operations planning in support of new service delivery, technology evolution and operations process improvement/cost reduction initiatives.
• I supported Business, Consumer and Enhanced Services with operations planning and systems architecture, program managing development work required by operations plans.
• I did groundbreaking work, business case, operations plan and systems architecture for what is now Confidential primary service maintenance platform.