SUMMARY:

• IT professional bringing 18 years of industry experience from operations, architecture and management.
• In - depth understanding of business logic and flow.
• Dedicated to continuous process improvement in the face of rapidly evolving and changing markets.
• Extremely result-oriented and proactive in addressing and resolving problems.

TECHNICAL SKILLS:

• Effective leader
• Staff training/development
• Consistently meets goals
• Efficient multi-tasker
• Project management
• Conflict resolution
• Customer service-oriented
• Organized
• Exceptional interpersonal communication
• Analytical thinker
• LAN and WAN expertise
• Performance testing
• Project development and lifecycle
• Superb time management skills
• Risk management
• Natural leader
• New product introductions strategies
• Dependable
• Results-oriented
• Unsurpassed work ethic
• Process improvement
• Project planning and development

PROFESSIONAL EXPERIENCE:

Cloud Infrastructure Network Manager

Confidential, Orlando, FL

• Cloud Infrastructure Network Manager. Manage a team of geographically diverse network and security engineers that are responsible for all network operations to support Cloud Services.
• Maintain capacity and redundancy for all datacenters within the US, Europe, and APAC.
• Plan and design new datacenter expansions in 2016 that will take Aspect into Australia and South America.
• Hire new engineers to fulfill the growing needs of the company.
• Mentor all engineers in their career goals and network education.

Network Architect

Confidential, Orlando, FL

• Infrastructure network architect. Responsible for designing, planning, and deploying all network equipment to support Cloud Services in six datacenters worldwide.
• Migration of a Cisco network to a new Juniper Enterprise Class High Availability design.
• Comprehensive experience with Juniper EX, M, MX, and J series switching and routing technologies.
• Manage multiple firewalls including Juniper SRX240, 550, 1400, 5400 and Cisco ASA.
• Design customer solutions for MPLS or VPN access to Confidential suite.
• Assist Security architect with passing PCI audits and meet all criteria for PCI compliancy.
• Train all Tier 1 - 3 engineers on all network and infrastructure configurations, processes, and designs.
• Migrated all PCI packet inspection from SRX240 to SRX5400s in the US and SRX1400s in Europe.
• Migrated all transit circuits from Juniper M7i/J6350 to MX104.
• Built new Juniper 10G backbone network for cloud operations.

Sr. Network Engineer

Confidential, Orlando, FL

• Led Project to migrate all Cisco CMTS routers to a 10K modular platform which allowed for additional customer growth and higher tiered bandwidth packages. Project completed 30 days ahead of schedule.
• Led Project to convert all edge ECI routers to Cisco ASR9000 routers to reduce the number of customer outages due to failed hardware. Project completed 14 days ahead of schedule.
• Comprehensive experience with Cisco CRS, ASR 9000, 12000, 10000, 7600, 6500. 4948, 3750, 2924 RFGW10. Juniper T640, T1600.
• Extensive experience with IOS and IOS - XR, BGP, OSPF, EIGRP, RIP, PIM, and MPLS/VPLS.
• Work with Remedy, HPNA, ACS, Spectrum, Incognito Address Commander, Filemaker toolsets.
• Managed the CSI team responsible for designing, implementing and improving ITSM processes including: Change Management, Incident Management, Problem Management, Release and Deployment, Request Fulfillment, Service Asset Configuration Management, and Knowledge Management. Efforts from the CSI team resulted in reduction of MTTR and increase in Operations productivity.
• Trained, coached, and mentored staff to ensure smooth adoption of new products, technologies, and ITSM processes.
• Hired and trained all technical staff within the Orlando Network Transition/Operations department.

Network Engineer

Confidential, Birmingham, AL

• Configured and maintained all network switches and routers in multiple locations spanning Alabama, Florida, and the Panhandle.
• Created network documentation, diagrams, and methods/procedures.
• Worked with multiple departments to analyze and improve network performance by implementing redundancy and building ad - hoc monitoring servers.
• Communicated with division engineering teams, regional and national network engineering teams and third-party vendors to develop the network design requirements for new services.

Network Administrator/Planner

Confidential, Cherry Point, NC

• Managed all IT Servers including Exchange, SMS, Domain Controllers.
• Configured all network switches and routers deployed in all base units.
• Created training material for new marines and civilian employees.
• Reviewed disciplinary and other adverse actions and made recommendations.
• Operated and maintained communications equipment for any unit field exercises or deployments.
• Established and commanded field communication operations

Information Systems/Coordinator

Confidential, Cherry Point, NC

• Managed IT services for all unit sections
• Controlled local budget for PC purchasing.
• Trained users on all IT services and procedures.
• Performed the duty of Terminal Area Security Officer for government records system 3270.
• Responsible for maintaining the highest standards for Government security on every Information System from Non-Classified to Top Secret.
• Certificate of Commendation for flawless preparation of the Communication Section's tab for the 2000 Commanding General's Inspection. This tab received the highest grade of "Noteworthy" and was adopted as the 2nd Marine Air Wing standard. Was awarded the Navy Achievement Medal by the Secretary of the Navy.