SUMMARY:

• Network Engineer with four years of experience in the Telecommunications field.
• Areas of expertise include Wireless LAN, provisioning, support and design.
• Managed multiple companies during a period of eight years. Areas of expertise include deployment of product distribution centers and heavy machinery exports.
• Results - oriented, committed and conscientious of the customer needs.
• Bilingual Spanish/English on the work force experience for 20 years, with a strong work ethic and proven ability to work in teams as well as individually.
• Self-directed, organized and performance driven.

TECHNICAL SKILLS:

• Cisco
• Wireless Networks
• Conferences
• Consulting
• Customer service
• Operations
• Equipment installation
• Help Desk
• Internet Explorer 7
• Inventory
• LAN
• Laptops
• Legal
• Machinery
• Marconi
• Meetings
• Access
• Office
• Windows
• Negotiation
• Enterprise
• Network Security
• Network
• perating systems
• Cisco Prime
• Routers
• Sales
• Servers
• Scripts
• Software Engineer
• Switches
• Access Points Teaching technical support telephone
• Troubleshooting.

PROFESSIONAL EXPERIENCE:

Confidential, Orlando, FL

Network Engineer

• Provision and Troubleshoot Wi-Fi, Metro E, Dedicated Access, Cellback Haul devices and services
• Configured managed and updated WiFi equipment via Cisco’s Prime, Meraki and Ruckus SCG Controllers
• Implementation of network security best practices kept databases up to date via HPNA and monitor by Spectrum
• Develop formal and professional plans for new and existing projects, which includes multi-site preparation,
• Implementations, network augments and modifications
• Interface with Sales Executives and Customers to gain a firsthand knowledge of customer needs and requirements
• Implement processes for improvement and effectiveness by saving time and monetary investment using information btained through Engineers, Field Contractors and Technicians
• Attend conferences, meetings and trainings to keep abreast of current and future developments
• Keep contact with Vendors and their Services Support team to cut cost on repairs and/or new equipment purchase utilizing proper licensing and contractual warranties
• Create and modify scripts and tools to budget time and money on current process Improve, modify, update, and configure new and existing device's records on all accessed databases currently available to our team.

Network Engineer

• Operate and update all Commercial and Public Access Points
• Configure Wi-Fi core devices and switches locally and remotely Software driven implementation using Cisco's
• Prime, Meraki, Ruckus SCG and Ericsson's Wi-Fi Manager
• Provide support, implementation, configuration, moves, adds and Changes to clients devices Configure, move, add and change managed equipment
• Troubleshoot Access Points, Routers and switches Resolve and provided feedback internally to make processes more effective and accurate
• Suggested new solutions to current process and equipment's records internally Kept records on new and existing equipment.

IT Project Manager

• Slashed administration costs 43% by creating a new infra-structure utilizing virtual technologies
• Created additional services by utilizing existing Network devices for local and external communication LAN/WAN and internal WiFi
• Improved on current technology usage on all day to day processes by teaching and demonstrating members how to properly use the software and equipment available
• Establish relationships with outside members for legal and non-legal issues Equipment Sales and Purchase
• Consulting Heavy Duty Machinery Inventory, Purchase, Sale, Transport and Exports negotiation.

Network Technician

• WLAN support at the NOC and externally at the customers location.
• Provide basic instructions on WiFi connectivity where available
• Provide technical support for enterprise technicians: Circuit related issues involving Special services technicians on the field and remote technicians Provide support to the following transport devices: Cisco, Calix, Adtran, Linksys and other non-common devices
• Responsible for troubleshooting level I,and II incidents related to connectivity issues at World Disney World and
• Disney Land guest Internet service.

IT Technician

• Responsible for IT equipment installation such as computers, routers, switches and troubleshooting by working in conjunction with the Confidential.
• Troubleshooting PCs, Laptops, wired and wireless routers, switches, and printers
• Provide Customer service in general to Conventions held at the Confidential 's Hotels Provide level II assistance to the Help Desk Group

Network Operations Technician

• Responsible for providing technical support for enterprise technicians circuit related issues involving Special services technicians on the field and remote technicians.
• Provide support to the following transport devices: Cisco, Adtran, Ceterus, Aktino, Alcatel Lucent, and Marconi.
• Responsible for troubleshooting and isolate issues before distributing the request to other departments by working remotely using Core Switches and Core Routers via Manage Nodes.
• Provide professional customer service to managed, and non-managed accounts via telephone and email.

Help Desk Support

• LAN/WAN Support, Installation and configuration of routers and switches and connectivity to Servers.
• Provide support on the following operating systems and applications: Windows 2003/XP/Mobile, Call Pilot
• Management, Internet Explorer 7, Acrobat, Office 2007, and proprietary software applications.

Support Analyst

• In charge of the European multilingual support for Confidential equipment mainly Spanish and English support
• Accomplished major savings to the company by instructing customers on how to make their purchased valuable
• Followed up on prior assigned projects where customer needed attention
• Acquire knowledge of the major issues and put together a set of instructions for me and team members to follow up and make calls shorter that they should, saving time and money for the company and making a customer experience more valuable.

Escalations Support

• End users escalation support. utilized ICOMS, ACPV Excel Operating Systems, Hardware and applications were supported which included Windows 98/XP, Cable/DSL Modem, Proprietary Routers and Switches.
• Participated on the multilingual support for Internet connectivity, video, and VOIP
• Billing escalations and managed services were also part of the required work.

Real Estate Sales

• Acquire real estate investment properties for improvement.
• Financial planning, processing, selling and prospecting.
• Performed calls to potential customers and presented opportunities.

Mortgage Generator

• Financial planning, processing, selling and prospecting.
• Performed calls to potential customers and presented opportunities.
• Financial process, sales process and prospecting.Loan generating for all types of credit scores.

Confidential, Longwood, FL

General Manager

• Slashed costs to accomplished a 40% in general savings, improved and channelized logistics properly.
• Managed to acquire over twenty new employees and improved company from a fifty thousand dollar value to five million dollars in a six year period.
• Financial planning, distribution processing, selling improved technics and prospecting.
• Represented the business local and internationally on the national and international shows held at multiple convention centers throughout the United States.
• Great percentage of participation on the on the company's logistics decisions, planning, recruiting and customer and employee retention advocacy.