SUMMARY:

• I have been in the Information Systems & Technology field for (20) years, (1) of those years with my current company Confidential where I was hired as a Systems Architect.
• As Systems Architect I overseen and mentored (4) employees; (1) System Admin, (1) SQL DBA, (1) Programmer/Web Developer & (1) Help Desk Tech
• As a Systems Architect, I am responsible for our WAN/LAN, which encompasses (11) locations & (1) Corporate Office in Virginia Beach, VA.
• I am responsible for our corporate location in Virginia Beach VA, Data Center, & (11) stores running all Windows 2003/2008R2/2012R2 Servers running Active Directory, Google Business Email, (5) Xen Hosts (1) Xen Center (4) ESXI 6.0 Hosts (1) Clusters, Virtual Center 6.0, (4) HP DL380 G6 Servers, (1) Dell Power Vault MD3200i, (1) EMC VNX 5300 SAN, & (10) VDI’s.
• I am responsible for all system Data integrations, which include (2) SQL Servers & (20) Databases MS SQL/MYSQL running various applications like our websites and SharePoint.
• I maintain our SonicWALL Firewall which plays a big role in our network Security for our company. I am responsible for periodic penetration testing on the Company's network, this involves outside intrusion testing as well as inside testing with various intrusion and scanning tools.
• Responsible for running multiple projects, which involves researching, testing, designing, scope, cost, maintenance, & implementation of new technologies within the organization.
• Also as a Systems Architect I provide Tier 3 support with complex troubleshooting and problem resolution across multiple networks, applications, operating systems, cloud vendors, and other technologies company wide.
• (6) Of those years with Patient Advocate Foundation where I was hired as a System Administrator and then promoted to Systems Engineer within the 1st year.
• As Systems Engineer I overseen and mentored (4) employees; (1) System Admin, (1) SQL DBA, & (2) Help Desk Tech’s
• I am responsible for our WAN/LAN, which encompasses (2) locations DC & HQ in Hampton, VA. I am responsible for our corporate location in Hampton VA, then DC for all Windows 2003/2008R2/2012R2 Servers running Active Directory, Exchange 2007, (18) ESXI 6.0 Hosts (6) Clusters, Virtual Center 6.0, (2) HP 3000 Blade Centers, (1) EMC Avamar, (1) EMC VNX 5300 SAN, & (30) VDI’s.
• I am responsible for all system Data integrations, which include (15) SQL Servers & (20) Databases running various applications like PEGA & RESPOND.
• I maintain our CISCO ASA Firewalls which play a big role in our network Security for our company. I am responsible for periodic penetration testing on the Companies network, this involves outside intrusion testing as well as inside testing with various intrusion and scanning tools.
• Responsible for running multiple projects, which involves researching, testing, designing, scope, cost, maintenance, & implementing of new technologies within the organization.
• Also as a Systems Engineer I provide Tier 3 support with complex troubleshooting and problem resolution across multiple networks, applications, operating systems, cloud vendors, and other technologies company wide.
• (10) of those years I worked for Confidential progressing from a contracted Employee to the full time position as Technical Support Analyst, then SQL DBA within the Development department, then Network Engineer, and then to Sr. Network Engineer in the MIS Department.
• I was responsible for the design, implementation and support of the IT infrastructure from Pennsylvania to Georgia. This included (21) Novell Netware file servers, (5) Microsoft NT servers, (3) UNIX servers and approximately (500) PC’s all communicating through a frame relay wide area network.
• As a SQL DBA, I was responsible for the maintenance and administration of (3) SQL Server database warehouses with (20) main databases, performing data manipulation and Integration using Data Junction, T - SQL, SQL, Visual Basic 5.0/6.0, and stored procedures. Also responsible for (4) IIS Servers running Data Junction, Macromedia Cold Fusion 5 Server housing our companies Intranet, which I developed and built, and Hyperion Essbase multi-dimensional database running on windows 2000/2003 Server.
• I was responsible for our WAN, which encompasses 2 domains 1 here in the US and the other in Greece. Here in the US I am responsible for our corporate location in Norfolk VA then Roanoke VA, & Florida for second level support for all Windows 2000/2003 Servers running Active Directory.
• I am responsible for all system Data integrations, which include (4) SQL Servers and (1) Hyperion OLAP Data Ware House and Hyperion Report Server for our Corporate Financials. I also take care of our companies Intranet running on Macromedias Cold Fusion MX Server, which I built and deigned. I am responsible for the second level support for the companies (7) Cement Terminals that run Citrix MetaFrame.
• I took care of our CISCO PIX Firewall which played a big role in our network Security and Penetration testing on the Companies network, this involves outside intrusion testing as well as inside testing with various intrusion and scanning tools.
• We ran the following Security products in house; Web Marshal, E-mail Marshall, Symantec AVF, which I am responsible for to keep secure and configured up to date. I was also responsible for our ISA 2004/2006 proxy Server keeping it secure and configured up to date, which tied into our Florida regions & other locations thought Virginia.
• I was responsible for our WAN, which encompasses (3) domains 1 here in the US, Greece, and the other in Egypt. Here in the US I am responsible for our corporate location in Norfolk VA then Roanoke VA, & Florida for second level support for all Windows 2000/2003 Servers running Active Directory, Exchange 2003, (4) ESX Hosts, Virtual Center, VMware VDM, and (25) VDI’s with
• I also Discovered, Designed, & piloted our first VMware ESX and Virtual Center implementation at our corporate office where I then showed it to the rest of our region s in the US for them to buy in on the idea. Once they did I implemented the SAN, ESX Hosts, & Fiber switches needed at each site and assisted there staff and trained them during the process. Now I am responsible for (4) ESX Host, (1) Virtual Center Server, & (1) CX500 EMC SAN and also second level support for the other (4) regions running ESX and SAN’s.
• I was responsible for all system Data integrations, which include (4) SQL Servers and (1) Hyperion OLAP Data Ware House for our Corporate Financials. I also take care of our companies Intranet running on Macromedias Cold Fusion MX Server, which I built and deigned. I am responsible for the second level support for the companies (7) Cement Terminals that run Citrix MetaFrame.
• I took care of our CISCO PIX Firewall and CISCO ASA which played a big role in our network Security for our company. I was also responsible for periodic penetration testing on the Companies network, this involved outside intrusion testing as well as inside testing with various intrusion and scanning tools.
• We ran the following Security products in house; Web Marshal, E-mail Marshall, Symantec SMS for Exchange, which I was responsible for keeping secure and configured up to date. I was also responsible for our ISA 2006 proxy Server keeping it secure and configured up to date, which tied into our Florida regions & other locations throughout Virginia.
• Responsible for running multiple projects, which involved researching, testing, designing, & implementing of new technologies within the organization company wide.

TECHNICAL SKILLS:

Hardware: HP 3000 Blade Center, Barracuda SPAM, PROXY, & ARCHIVING Appliances, Dell 2650, 2950, & 6850, Dell Tape Loaders: PV 132T LTO 3 and LT 4000 LTO 4, McData 4500 Sphereon fiber switches, Brocade Silkworm 200 fiber switches, EMC Avamar Backup & DR, EMC CX300, CX500, CX - 4 120, Dell MD3200I, VNX 5300 SAN s, Cisco 2600 and 2800 routers, Cisco PIX 515E Firewall, Cisco ASA 5550, 5520, 5510, & 5505, SonicWALL TZ600, NSA 2600, IBM PC XT, AT, PS/2, ATX Workstations, Compaq, Dell, HP, & Gateway Servers, Cybernetics Tape autoloaders & I-Tape SCII

Networking: T1, DDS, ANALOG, Frame Relay, ISDN, Multiplexers, MPLS, Concentrators, Multidrop, Modems, Bridges, Switches, Hubs, Ethernet, Token Ring, VPN, FDDI, DDM

Programming: C/C++, HTML, & ColdFusion, T - SQL, MySQL, PHP

Software: VMware ESX 2.5, 3.0, 3.5, 4.0, 4.1, ESXI 5.0, ESXI 5.5, & ESXI 6.0, Microsoft NT 4.0/2000/2003/2008 R2/2012R2 Servers, Windows 95/98/2000/XP/Vista/Windows,7 Workstation, & Windows 10, Exchange 2000/2003/2007, GroupWise 5.5 Server, Microsoft s SQL 6.5, 7.0, 2000, 2005, 2008, 2012, & 2014, Novell NetWare 3.X/4.X/5.X, Citrix Terminal Server/client & Xen Center, Symantec Backup Exec 8.5/8.6/9.0/12.5/2010 R3/2012/2013, Symantec BESR 2010/2011/2012/2013 R2, BlackBerry Enterprise Server, Acronis Enterprise 8.0/9.0/10/11, Acronis Disk Director 10/11 for Servers, Shavlik s Enterprise Patch Management, Solar Winds Network Monitoring, GFI Languard, Symantec Corporate and Symantec for Exchange SMS, Symantec Enterprise Vault and Symantec E - Discovery, Computer Associates Enterprise Pest Patrol, Linux; Mandrake, Red Hat, SUSE, Debian, Knoppix & various Security Intrusion Linux Distro s, Microsoft FrontPage 2000, Macromedia ColdFusion 5 Server, Macromedia ColdFusion Studio, Hyperion Essbase, Hyperion Reports, & Hyperion Analyzer; BI Query Data Modeling, Crystal Reports, Crystal Reports Enterprise, Data Bridge/Web methods data integration software Data Stream, Visio 2000/2002/2003/2007/2013, Microsoft Project, Vantive, Support Magic, Aldon for Call Centers, Discovery Enterprise asset software, PC SUPPORT/400, Client Access/400, AS400 Navigator, AS 400 V3, V4, V5 I Series, QUERY/400, SAP Client support

PROFESSIONAL EXPERIENCE:

Confidential, Virginia Beach, Virginia

Systems Architect

Responsibilities:

• Tier 3 support with complex troubleshooting and problem resolution across multiple networks, applications, operating systems, cloud vendors, and other technology
• Responsible to monitor the performance of the system infrastructure, notifying IT Leadership of impacting issues and providing advance notification of degrading performance.
• Analyzes systems logs, statistics, and performance and timely / efficiently resolves/prevents system downtime and recommends enhancements when required.
• Defines requirements for infrastructure projects by identifying project milestones, phases, tasks; estimates efforts and projects resource needs.
• Monitors project progress by tracking activity; resolving problems; and publishing progress reports.
• Provides infrastructure support to include the following technologies:
• Active Directory, Google Business, Domains, DHCP, DNS, & Group Policy MySQL, SQL Server, MS Access, as well as vendor supplied databases VMware, SAN Technologies Enterprise backup systems and monitoring tools 3rd Party tools that enhance infrastructure productivity
• Works with Director of IT and external vendors to design and implement backup and recovery strategies
• Works with Director of IT and external vendors to create and maintain server standards
• Designs, configures, monitors and optimizes local and wide area networks and printers for optimal performance, maximum availability, minimal maintenance, and reasonable costs.
• Researches incidents, identifies common symptoms and determines root cause issues that are generating multiple incidents within a client environment, as well as across multiple client environments.
• Providing security access to network folders, security groups, email security according to IT procedures and PAF policies
• Coordinates enhancement releases for various OS including Windows, Linux, ext.; coordinates with other IT Team members and vendor if necessary for successful implementations.
• Maintains system protocols by writing and updating IT procedures.
• Perform command line level scripting with Windows & Linux Systems.
• Analytical skills including the ability to grasp concepts and to develop ideas, processes, tasks, understand business user requirements, etc. and apply them in the implementation of work assignments.
• Problem solving skills: including the ability to identify the cause of the problem, determine and develop possible options, and present the most cost effective solution to the problem.
• Provide technical and administrative support to insure all hardware and software operations run efficiently within a mixed Windows and Linux based server network and cloud environment
• Designs & implements recommendations on system changes & operational procedures to increase efficiency or facilitate cost savings
• Plans, submits solutions, and implements designs as approved for continuity of operations, disaster recovery solutions to include on-site, remote/cloud environments, and remote backup and restoring damaged/lost files and data, reviewing and verifying backup policy, retention and integrity. Oversees emergency power systems and battery backups; Note that strategic leadership is not required for business resiliency.
• Coordinates the automation of repetitive administration tasks via automation tools or ad-hoc scripts as necessary
• Participate in design decisions
• Support specialized database servers and storage systems, as well as DB application support in close collaboration with the database and software development teams, for development and production environments. Support the DBA position as needed.
• Knowledge of diagnostics and maintenance on routers, switches, servers, and firewalls.
• Willingness to expand technical repertoire with learning of new technologies and systems.
• Researches technologies to recommend solutions.

Systems Engineer

• Tier 3 support with complex troubleshooting and problem resolution across multiple networks, applications, operating systems, cloud vendors, and other technology
• Responsible to monitor the performance of the system infrastructure, notifying IT Leadership of impacting issues and providing advance notification of degrading performance.
• Analyzes systems logs, statistics, and performance and timely / efficiently resolves/prevents system downtime and recommends enhancements when required.
• Defines requirements for infrastructure projects by identifying project milestones, phases, tasks; estimates efforts and projects resource needs.
• Monitors project progress by tracking activity; resolving problems; and publishing progress reports.
• Provides infrastructure support to include the following technologies:
• Active Directory, Exchange, Domains, DHCP, DNS, Group Policy, and Desktop Authority MySQL, SQL Server, MS Access, as well as vendor supplied databases Advanced Email Client, BlackBerry server and remote device support related to MS Exchange, and SPAM Filtering VMware, Blade, SAN Technologies Enterprise backup systems and monitoring tools 3rd Party tools that enhance infrastructure productivity
• Works with Director of IT and external vendors to design and implement backup and recovery strategies
• Works with Director of IT and external vendors to create and maintain server standards
• Designs, configures, monitors and optimizes local and wide area networks and printers for optimal performance, maximum availability, minimal maintenance, and reasonable costs.
• Researches incidents, identifies common symptoms and determines root cause issues that are generating multiple incidents within a client environment, as well as across multiple client environments.
• Providing security access to network folders, security groups, email security according to IT procedures and PAF policies
• Coordinates enhancement releases for various OS including Windows, Linux, ext.; coordinates with other IT Team members and vendor if necessary for successful implementations.
• Maintains system protocols by writing and updating IT procedures.
• Perform command line level scripting with Windows & Linux Systems.
• Analytical skills including the ability to grasp concepts and to develop ideas, processes, tasks, understand business user requirements, etc. and apply them in the implementation of work assignments.
• Problem solving skills: including the ability to identify the cause of the problem, determine and develop possible options, and present the most cost effective solution to the problem.
• Provide technical and administrative support to insure all hardware and software operations run efficiently within a mixed Windows and Unix based server network and cloud environment
• Designs & implements recommendations on system changes & operational procedures to increase efficiency or facilitate cost savings
• Plans, submits solutions, and implements designs as approved for continuity of operations, disaster recovery solutions to include on-site, remote/cloud environments, and remote backup and restoring damaged/lost files and data, reviewing and verifying backup policy, retention and integrity. Oversees emergency power systems and battery backups; Note that strategic leadership is not required for business resiliency.
• Coordinates the automation of repetitive administration tasks via automation tools or ad-hoc scripts as necessary
• Participate in design decisions
• Support specialized database servers and storage systems, as well as DB application support in close collaboration with the database and software development teams, for development and production environments. Support the DBA position as needed.
• Knowledge of diagnostics and maintenance on routers, switches, servers, and firewalls.
• Willingness to expand technical repertoire with learning of new technologies and systems.
• Researches technologies to recommend solutions.

Confidential

Website Administration

• Establishes web systems by planning & executing the selection, installation, configuration, and testing of server hardware, software, & operating & system management systems; defining system and operational policies and procedures
• Maintains Web system performance by performing system monitoring and analysis, & performance tuning; troubleshooting system hardware, software, & operating & system management systems; designing & running system load/stress testing; escalating application problems to vendor
• Upgrades Web system by conferring with vendors & services; developing, testing, evaluating, installing enhancements & new software
• Strong understanding of MySQL database & optimization setup for website speeds
• Strong understanding of caching technology and reverse proxy setups for website usage
• Very strong understanding of Linux based systems for website usage. Configuration & troubleshooting of Apache, Tomcat, file permissions, & TLS/SSL are critical tasks at PAF
• SSL Certificate administration of public certificates and internal certificates

Confidential, Norfolk, Virginia

Sr. Network Engineer

• Administer (6) SQL Servers with (60) Databases, including running jobs, data manipulation, and tuning, indexing, optimization, & data integration using ODBC, ADO connecting to (30) application Servers, (3) AS400 Main Frames, and (3) SAP IBM systems.
• Taking care of the US domain including (30) Domain Controllers running Active Directory on windows 2000/2003 Servers company wide.
• Responsible for (3) employees within the IT Department as a team leader which required me to plan, coordinate, mentor, & train in various functions and processes of the Data Center. Employees included: (1) Network Engineer & (2) Help Desk/Desktop Tech’s.
• Responsible for all Group Policies, Active Directory, and Exchange Enterprise Servers company wide.
• Responsible for Cisco PIX firewalls and Cisco ASA to keep secure and configuration up to date, including access translation rules, intrusion detection, & VPN setup and configuration on the PIX Firewalls.
• Responsible for ISA 2004/2006 Proxy Server keeping it secure and configured up to date, which ties into all our Florida and Virginia locations.
• Responsible for all (7) cement terminals running Citrix MetaFrame, these locations are located in Florida and Virginia, which run our Systech ready Mix applications and interface through Citrix.
• Responsible for our companies Intranet running on Macromedia’s ColdFusion Server, which I designed and implemented. This is used throughout or company and also is being accessed in Greece as their Intranet as well.
• Responsible for our companies Crystal Reports Enterprise Business Object Server which I designed for our company to fully automate our production Crystal Reports.
• Responsible for (1) BlackBerry Enterprise Server and configuration of various model BlackBerry cell phones for various users throughout our organization.
• Responsible for (1) Hyperion OLAP financials database and (1) Hyperion Reports Server running our companies financial budgeting and forecasting application software, which are also tied into (2) SQL Enterprise 2000/2005 databases.
• Responsible for (4) ESX Hosts 3.5, (1) Virtual Center Server 2.5, (1) VDM Server 3.0, and (25) VDI’s with (25) Wyse Thin Client’s.
• Responsible for (1) CX 500 EMC Clarion SAN using Navisphere to manage LUN’s and Host’s connected to (2) McData & (1) Brocade Silkworm Fiber switches.
• Responsible for (2) Symantec Enterprise Vault Servers for email archiving; (1) Evault Server for the archiving process and the other server (1) E-Discovery Server for doing email forensics and case querying process.
• Responsible for running multiple projects, which involves researching, testing, designing, & implementing of new technologies within the organization company wide.

Confidential, Norfolk, Virginia

Network Engineer

• Administer (4) SQL Servers with (20) Databases, including running jobs, data manipulation, and tuning, indexing, optimization, & data integration using ODBC, ADO connecting to (15) application Server and (3) AS400 Mainframes.
• Taking care of the US domain including (25) Domain Controllers running Active Directory on windows 2000/2003 Servers company wide.
• Responsible for all Group Policies, Active Directory, and Exchange Enterprise Servers company wide.
• Responsible for Cisco PIX firewall to keep secure and configuration up to date, including access translation rules, intrusion detection, & VPN setup and configuration on the PIX Firewall.
• Responsible for ISA 2004 Proxy Server keeping it secure & configured up to date, which ties into all our Florida & Virginia locations.
• Responsible for all (7) cement terminals running Citrix MetaFrame, these locations are located in Florida and Virginia, which run our Systech ready Mix applications and interface through Citrix.
• Responsible for our companies Intranet running on Macromedia’s ColdFusion Server, which I designed & implemented. This is used throughout or company & also is being accessed in Greece as their Intranet as well.
• Responsible for 1 Hyperion OLAP financials database running our companies financial budgeting & forecasting application software, which are also tied into (2) SQL Enterprise 2000 databases.

SQL DBA

• Administered (2) SQL Server database warehouse with (10) main databases, including performing data manipulation using T-SQL, SQL, Visual Basic 5.0, 6.0 & stored procedures.
• Ensure all database work adheres to departmental standards. Responded & resolved all help desk calls forwarded to Systems Administrator according to the help desk policy.
• Interface with user community about system needs without supervision of senior staff.
• Performed all tasks related to SQL Server Database Systems, based on knowledge of Database architecture & applications.
• Created & managed multiple automated DTS jobs for various application systems.
• Analyzed & developed data import, scrubbing/cleansing tasks, & backup/recovery procedures utilizing Data Junction & other available utilities for data integration.
• Performed sophisticated database systems analysis, performance & data integrity checks.
• Support & maintain existing systems including; data warehouse, scale house dispatch system, employee directory & file transfers.
• Built and Administered (1) ColdFusion 5 Server with are companies Intranet linked to (5) other application servers that front end applications on or companies Intranet.
• Migrated existing SQL Server 7.0 to SQL Server 2000, built Windows 2000 Server installed SQL Server 2000 Enterprise Edition and cut into companies’ network and moved all SQL 7.0 Server databases to the new SQL 2000 Server.
• Troubleshoot Database problems as necessary.
• Maximizing SQL Database design and performance; Interpreting best end user data presentation methods; recommending tools and utilities to improve business use of SQL Server and Databases.
• Administered and troubleshooted Hyperion Essbase multi-dimensional Database, with Essbase reports, and Hyperion Analyzer.
• Responsible for multi projects, capital expenditures, budgeting, and coordination of Project teams assigned to various projects.
• Responsible for design and configuration of are Backup Exec Server with (2) cybernetics tape loaders for daily backups of all systems and disaster recovery company wide.

Confidential, Norfolk, Virginia

Technical Support Analyst

• Assisted MIS Development Team with SQL Server 6.5, and 7.0 migrations.
• Built and put into place IIS 5.0 server to interface with employee directory database running on SQL Server 7.0.
• Installation, support and maintenance of Novell NetWare 3.12, 4.x, 5.x and Microsoft NT 4.0 server, Microsoft NT 4.0 Workstation, Windows NT 2000 networks (Compaq ProLiant 3000 NT Server and Novell Servers) in a Token Ring and Ethernet environment.
• Provided first level hardware and software support as well as maintaining web server IIS 5.0 and Novel Enterprise Web Servers for Intranet and GroupWise 5.5 E-mail server.
• Installation, support and maintenance of personal computer hardware, servers, software for all users.
• IBM AS-400 terminals, printers, and controllers;
• Responded to help desk calls; Knowledge and experience in personal computer hardware and software installation and troubleshooting.
• Knowledge and experience with token ring and Ethernet networks, hubs, routers, switches, and all Security of Systems Company wide.

Confidential, Hampton, VA

Technical Support Professional

• Diagnosed hardware and software problems relating to remote access and also extensive resolution of Gateway computer hardware/software problems with Microsoft Windows 95/98/NT operating system.
• Experience with Token ring and Ethernet networks.
• This role also involved resolving problems with Gateway’s nation-wide Internet Service Provider, Gateway. net.
• Common issues addressed were inability to receive or send E-mail, connectivity problems relating to Dial-up networking software, and errors accessing the Internet and problems with workstations and servers.

Confidential, Clarksburg, WV

Computer and Design

• Experienced troubleshooting in all areas of computers and networking.
• Responsible for help desk and technical support when customers required assistance.
• Responsible for sales, marketing, installation, custom design, networking, and repair of computers.

Confidential, Clarksburg, WV

Industrial Electronics Technician

• Troubleshooting in all areas of industrial/electronic maintenance including PLC’s, AC/DC drives, Robotics, instrumentation, and electronic board repair.
• Responsible for reprogramming and troubleshooting the existing programs and hardware of all Robotic units, PLC, Indexers, & CNC units throughout the plant.
• Responsible for maintaining, modify, & creating of new Electronic & programming coding schematics of all Robotic units, PLC’s, & Indexers throughout the plant.
• Took care of maintenance and repairs of front office computers that utilized Novell NetWare 3.12 and Windows NT 3.5/4.0 networks.