SUMMARY:

• Having 10+ years of industry experience I have been exposed to various networking environments.
• I have experience with all flavors of Windows and UNIX systems and have installed and maintained applications that run on their respective platforms.

TECHNICAL SKILLS:

UNIX Operating Systems: HPUX, AIX

Windows Operating Systems: NT, 2003, 2008, XP, Vista, Windows 7

Internet Technologies: IPv4, IPv6, DNS, DHCP

Server Hardware: Dell, HP, Compaq, IBM

Network Monitoring Systems: OVOW, OVOU, OM8, Sitescope, Solarwinds

Ticketing Systems: Remedy, Numara

Virtual Technologies: VMware v4.1 & v5.0, HyperV

PROFESSIONAL EXPERIENCE:

Confidential, Bartow, Florida

Network Analyst

Responsibilities:

• Analyzed, configured, implemented and provided support of all network devices and network communication applications
• Researched, priced, installed and maintained server/network hardware and O/S, plus provided basic support for any applications that resided on them.
• Monitored activity on all data circuits, internal network devices and servers. Proactively engaged IT staff, application owners and management in the event of an occurrence while providing periodic updates on the status via e - mail and Numara ticketing system.
• Responsible for data integrity on the Confidential network by insuring that all data is secure, backup routines are followed and verified through HP Data Protector and that all old data is archived securely to a remote, 3rd party vendor facility.
• Planned, wrote and prepared documentation, such as manuals and SOPs for other IT staff and end-users.

Confidential, Fair Lawn, New Jersey

Network Operations Engineer

• Identify, evaluate, and correct first and second level production server and data network events and escalate through a Remedy ticketing system.
• Perform day-to-day monitoring and troubleshooting of Medco’s complex distributed and network computing environments using monitoring terminals to observe device status and error messages to detect faulty output or device malfunction.
• Prepared and maintained standard operating procedures for the network, technical specifications and documents, drawings, system documentation, including operating manuals.

Confidential, Parsippany, New Jersey

Network Technician

• Assist in design, implementation and configuration of software and hardware while providing client support of applications for the NJ Call Center.
• Perform system upgrades and maintenance to workstations and servers, on-site or remotely through SMS and terminal services.
• Design, configure and implement backup schemes.
• Configure, administer and maintain user accounts, groups and other organizational units for the NJ Call Center through Active Directory.
• Monitor, support and manage hardware and software for the NJ Call Center and was the technical liaison between vendors, management and other technical staff.

Confidential, Jersey City, New Jersey

Sr. Network Administrator

• Managed and coordinated enterprise-wide deployment and migration project of a Windows environment. Was cited by area manager for completing a six-month project one month ahead of schedule.
• Monitored, supported and managed network devices, such as servers, workstations, switches and routers, locally and remotely via SMS and telnet, respectively.
• Managed and coordinated Lotus Notes upgrade from version 4.6 to R5 for the North Jersey region. Was cited by area manager for completing project two weeks ahead of schedule.
• Created and documented standardization of workstations for the North Jersey region. Overall, reduced support turnover time from three days to one day.

Confidential, North Haledon, New Jersey

Network Operations

• Managed an over 4,500 node network including switches and routers, nation-wide.
• Dispatched field technicians to client sites to configure and troubleshoot devices for network connectivity. Also provided support of various Windows operating systems and its applications.
• Installed and configured client workstations, created standard images and reduced standard workstation deployment by 50 percent.
• Prepared and maintained SOPs, manuals and other technical documents for clients.
• Provided network design and implementation assistance to clients’ system engineers with TCP/IP, DHCP and DNS.

Confidential, Jersey City, New Jersey

Network Analyst

• Monitored and analyzed all hardware and software of all voice, data network devices and servers to ensure optimum performance.
• Provided contingency desktop support for clients and provided information on trouble resolution and network status.
• Worked with vendors and other technical staff during the analysis, resolution and postmortem process.
• Evaluated proposals and identified the benefits of changes in hardware, communications, protocols, tools, switching methods, access methods and in procurement of software and equipment, as it related to network operations.

Confidential, Edison, New Jersey

Network Systems Specialist

• Interviewed with department heads and their staff to evaluate hardware and software requirements. Then planned and evaluated hardware and software to determine if patches and upgrade were necessary and feasible.
• Worked closely with PSE&G technical staff in managing and coordinating company-wide migrations of newly acquired firms’ devices throughout the Northeast region, to the PSE&G network.
• Conducted “On-Demand” technical training of new operating system for internal clients.
• Was the technical liaison between software/hardware vendors and client.
• Designed and configured anti-virus and backup schemes.
• Installed, configured and performed troubleshooting of hardware and software on-site or remotely via SMS.