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Technical Support Engineer Resume

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SUMMARY:

  • To obtain a challenging position in the organization that would effectively utilize my skills and abilities.
  • Strong Background in Linux/Unix Systems Administration, Hadoop administration, SAN/NAS and other Enterprise Architecture/Infrastructure Environment.
  • An excellent team player.
  • Proven Ability to Learn Quickly, Multitasking, Root Cause Analysis and Troubleshooting.
  • High Motivation, Strong Communication, Collaboration and Prioritization Skills.
  • Strong Customer Focus.
  • Certifications in Solaris, Redhat Linux and ITIL process.

PROFESSIONAL EXPERIENCE:

Technical Support Engineer

Confidential

Responsibilities:

  • Supporting Hortonworks Hadoop distribution on mission critical environments.
  • Install, configure and support HDFS, Mapreduce, YARN, Zookeeper, Ambari, Hive, Hbase, Ranger, Kerberos and many other Major Hadoop services.
  • Specialized in Hadoop core (HDFS, Mapreduce, YARN, Zookeeper, Ambari) and NoSQL components (Hbase, Phoenix).
  • Responsible for supporting Major customers for many critical Hadoop related issues.
  • Resolve customer problems via telephone, email or remote access.
  • Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
  • Escalate cases to management when customer satisfaction comes into question.
  • Cluster maintenance, Adding and removing cluster nodes, Cluster Monitoring and Troubleshooting, Manage and review data backups, Manage and review Hadoop log files.
  • Good knowledge on implementation and troubleshooting of kerberos on HDP cluster.
  • Maintenance and support of the large scale HDP Clusters.
  • Interacting with different customers for day to day support.
  • Continuous monitoring and managing the Hadoop clusters.
  • Perform major and minor upgrades.
  • Created backup of metadata in case of urgency.
  • Installation and configuration of Kerberos.
  • Commissioned and decommissioned the Data Nodes in the cluster in case of the problems.
  • Check the disk space in cluster nodes.
  • Built high availability for major production cluster and designed automatic failover control using Zookeeper Failover Controller (ZKFC) and Quorum Journal nodes.
  • Managing the cluster resources by implementing capacity scheduler by creating queues.
  • Managing MYSQL databases for different HDP services like Ambari, Hive, Ranger etc.
  • Configured various views in Ambari such as Hive view, Tez view, and Yarn Queue manager.
  • Worked on name node recovery, capacity planning, and many major recovery scenarios.
  • Responsible in setting log retention policies and setting up of trash interval time period.
  • Working with customer's Unix/Linux Admin team to finalize hardware and OS requirements for the Hortonworks Cluster.
  • Performed different types of cluster data backup and recovery.
  • Worked on implementation and troubleshooting of SSL on major components.
  • Supporting all issues related to Hadoop core and other major components.
  • Helping L1 team on escalated cases.
  • Supporting High availability of major hadoop components.
  • Monitoring / troubleshooting, and reviewing Hadoop log files.
  • Configuration of SSL on major hadoop components.
  • Experience on Ranger Configuration and troubleshooting with LDAP.

Unix/ Linux System Administrator

Confidential

Responsibilities:

  • Supporting 24/7 mission critical production network with a mixture of various Linux distros and Solaris.
  • Managing Horton works Hadoop (HDP 2.2) with 15 nodes.
  • Tuning of different services in Hadoop cluster for better performance
  • Namenode HA configuration.
  • Ambari upgradation.
  • HDP 2.2 to HDP 2.3 Upgradation
  • Setting up IPMI & iKVM for new physical harwares.
  • 3PAR to HDS storage migration on solaris.
  • Setting up chef workstation and managing chef clients
  • Supporting chef deployments and other chef admin activities.
  • Weblogic Installation and configuration.
  • Online San migration in Solaris from HP 3PAR to HDS in a critical ZFS environment.
  • Remediation / hardening of servers as per the vulnerability reported by security team.
  • Managing LDAP/DNS servers in different environments.
  • OCFS2 administration
  • Configure JVMs monitoring via JMX in Solarwinds.
  • Supporting Linux in VMware environment.
  • Part of Data center migration project.
  • Supporting Urgent hot fix changes from Linux perspective.
  • Oracle cold cluster failover setup with 5 nodes.
  • Installation, Configuration and support of Vormetric appliance which is used as an encryption mechanism for Cassandra DBs.
  • CommVault Agent installation and configuration of backup.
  • Installation and configuration of powerbroker in Linux servers to bind them with windows AD.
  • Installation and Management of cloud VMs in Skytap.
  • Solarwinds Administration
  • OS installation on UEFI / GPT based hardwares.
  • Helping team by creating Knowledge Base articles and conducting training on various Hadoop services.

IT Analyst

Confidential, Warren, MI

Responsibilities:
  • Working with Confidential Onstar Global Unix team.
  • Support Critical Linux/Solaris production environment.
  • Expertise in Qualys Guard tool, which is used to scan servers for potential Vulnerabilities and policy compliance.
  • Build Solaris, Redhat, Oracle Linux and Suse Linux servers as per GM security standards.
  • Remediating the Unix servers based on the policy compliance and vulnerability report.
  • TPAM administration
  • Solaris build, Patching and administration
  • Suse Linux patch management.
  • Application installation and up gradation on linux and unix servers
  • Unix and linux operations support through share point ticketing system.
  • Sound knowledge on shell scripting concepts.

Mobility Practice

Linux Administrator

Responsibilities:

  • Installation, configuration and maintenance of linux servers and desktops.
  • Installation, configuration and maintenance of iMAC machines and Mac Books.
  • Implemented OCS NG server, which is used to fetch software and hardware inventory of machines.
  • Up gradation of iMAC machines to latest Mountain Lion OS.
  • Configured and implemented Open Directory server for 150+ iMAC client machines.
  • Handling Change Requests for various configurations and software installations on Linux and iMAC machines.
  • Implemented DLP(Data Loss Prevention) in iMAC and windows machines.
  • Implemented DES (Disk Encryption System) in all Mac books.

Confidential

UNIX Administrator

Responsibilities:

  • Installation and configuration of RHEL, Solaris, and SUSE operating systems.
  • Hardening of the UNIX Operating Systems & Patch management
  • Solaris Physical to Virtual migration using flar image.
  • Zone cloning and zone migration.
  • Logical Volume Management.
  • Configuration and management of SVM.
  • Solaris Root mirroring.
  • Configuration and management of zones, zfs etc.
  • Configuration of Different types of hardware and software RAID
  • Performance monitoring and tuning of UNIX servers.
  • Involved in Data Centre migration of the UNIX infrastructure.
  • Creation and management of VM Ware Virtual machines and V Centers.
  • Creating Gold build standard template for RHEL, Suse Linux, Solaris and HP Ux operating systems for Physical hardware as well as virtual machines.
  • Troubleshoot and resolve complex problems related to network and operating systems.
  • Good understanding of VxVM
  • Working on Infrastructure projects which is comprised of VMware ESXi Servers and Virtual Machines.
  • Coordinate with network team for server cabling / racking .
  • ILO configuration

Sr. Systems Engineer

Confidential

Responsibilities:
  • Hardware, software and networking support for windows and UNIX platforms.
  • 24/7 support of mission critical production environment which is comprised of different IBS products.
  • Hardening of Solaris servers.
  • Solaris OS installation and patch up gradation.
  • Installation and configuration of Red Hat Linux.
  • Solaris user and group administration.
  • To give UNIX Servers (Sun Solaris) support in IBS Data center as well as remote locations.
  • Strictly following policies like Change management, Incident management, Disaster recovery plan etc.
  • Configuration and Maintenance of ZFS file system.
  • Configuration and maintenance of Vmware ESXI 4 platform.
  • Having experience in configuring and using BMC tool, this is used for monitoring servers hosted in data centers.
  • Monitor the SUN servers to free up disk space by removing unnecessary files.
  • Solaris Performance Tuning.
  • Managing User / Group Administration.
  • Creating file systems, disk partitioning and troubleshooting.
  • Troubleshoot and resolve complex systems hardware and software problems.
  • Analyze and diagnosis system failures recover and restore operating systems and files.
  • Backup, recovery, archiving, and restoration.
  • Configuration of Zones.
  • Syslog server configuration.
  • Configuration and monitoring of VERITAS Net Back up.

Confidential

Support Engineer

Responsibilities:
  • Installation of HCL Desktops.
  • Service support HCL desktops and laptops.
  • Printer management.
  • Installation and maintenance of Duplicators and higher end network printers.
  • Servicing of various types of multimedia projectors.
  • Installation and maintenance of video conferencing equipment, plasma displays and LCD displays.

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