Technical Support Engineer Resume
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SUMMARY:
- To obtain a challenging position in the organization that would effectively utilize my skills and abilities.
- Strong Background in Linux/Unix Systems Administration, Hadoop administration, SAN/NAS and other Enterprise Architecture/Infrastructure Environment.
- An excellent team player.
- Proven Ability to Learn Quickly, Multitasking, Root Cause Analysis and Troubleshooting.
- High Motivation, Strong Communication, Collaboration and Prioritization Skills.
- Strong Customer Focus.
- Certifications in Solaris, Redhat Linux and ITIL process.
PROFESSIONAL EXPERIENCE:
Technical Support Engineer
Confidential
Responsibilities:
- Supporting Hortonworks Hadoop distribution on mission critical environments.
- Install, configure and support HDFS, Mapreduce, YARN, Zookeeper, Ambari, Hive, Hbase, Ranger, Kerberos and many other Major Hadoop services.
- Specialized in Hadoop core (HDFS, Mapreduce, YARN, Zookeeper, Ambari) and NoSQL components (Hbase, Phoenix).
- Responsible for supporting Major customers for many critical Hadoop related issues.
- Resolve customer problems via telephone, email or remote access.
- Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
- Escalate cases to management when customer satisfaction comes into question.
- Cluster maintenance, Adding and removing cluster nodes, Cluster Monitoring and Troubleshooting, Manage and review data backups, Manage and review Hadoop log files.
- Good knowledge on implementation and troubleshooting of kerberos on HDP cluster.
- Maintenance and support of the large scale HDP Clusters.
- Interacting with different customers for day to day support.
- Continuous monitoring and managing the Hadoop clusters.
- Perform major and minor upgrades.
- Created backup of metadata in case of urgency.
- Installation and configuration of Kerberos.
- Commissioned and decommissioned the Data Nodes in the cluster in case of the problems.
- Check the disk space in cluster nodes.
- Built high availability for major production cluster and designed automatic failover control using Zookeeper Failover Controller (ZKFC) and Quorum Journal nodes.
- Managing the cluster resources by implementing capacity scheduler by creating queues.
- Managing MYSQL databases for different HDP services like Ambari, Hive, Ranger etc.
- Configured various views in Ambari such as Hive view, Tez view, and Yarn Queue manager.
- Worked on name node recovery, capacity planning, and many major recovery scenarios.
- Responsible in setting log retention policies and setting up of trash interval time period.
- Working with customer's Unix/Linux Admin team to finalize hardware and OS requirements for the Hortonworks Cluster.
- Performed different types of cluster data backup and recovery.
- Worked on implementation and troubleshooting of SSL on major components.
- Supporting all issues related to Hadoop core and other major components.
- Helping L1 team on escalated cases.
- Supporting High availability of major hadoop components.
- Monitoring / troubleshooting, and reviewing Hadoop log files.
- Configuration of SSL on major hadoop components.
- Experience on Ranger Configuration and troubleshooting with LDAP.
Unix/ Linux System Administrator
Confidential
Responsibilities:
- Supporting 24/7 mission critical production network with a mixture of various Linux distros and Solaris.
- Managing Horton works Hadoop (HDP 2.2) with 15 nodes.
- Tuning of different services in Hadoop cluster for better performance
- Namenode HA configuration.
- Ambari upgradation.
- HDP 2.2 to HDP 2.3 Upgradation
- Setting up IPMI & iKVM for new physical harwares.
- 3PAR to HDS storage migration on solaris.
- Setting up chef workstation and managing chef clients
- Supporting chef deployments and other chef admin activities.
- Weblogic Installation and configuration.
- Online San migration in Solaris from HP 3PAR to HDS in a critical ZFS environment.
- Remediation / hardening of servers as per the vulnerability reported by security team.
- Managing LDAP/DNS servers in different environments.
- OCFS2 administration
- Configure JVMs monitoring via JMX in Solarwinds.
- Supporting Linux in VMware environment.
- Part of Data center migration project.
- Supporting Urgent hot fix changes from Linux perspective.
- Oracle cold cluster failover setup with 5 nodes.
- Installation, Configuration and support of Vormetric appliance which is used as an encryption mechanism for Cassandra DBs.
- CommVault Agent installation and configuration of backup.
- Installation and configuration of powerbroker in Linux servers to bind them with windows AD.
- Installation and Management of cloud VMs in Skytap.
- Solarwinds Administration
- OS installation on UEFI / GPT based hardwares.
- Helping team by creating Knowledge Base articles and conducting training on various Hadoop services.
IT Analyst
Confidential, Warren, MI
Responsibilities:- Working with Confidential Onstar Global Unix team.
- Support Critical Linux/Solaris production environment.
- Expertise in Qualys Guard tool, which is used to scan servers for potential Vulnerabilities and policy compliance.
- Build Solaris, Redhat, Oracle Linux and Suse Linux servers as per GM security standards.
- Remediating the Unix servers based on the policy compliance and vulnerability report.
- TPAM administration
- Solaris build, Patching and administration
- Suse Linux patch management.
- Application installation and up gradation on linux and unix servers
- Unix and linux operations support through share point ticketing system.
- Sound knowledge on shell scripting concepts.
Mobility Practice
Linux Administrator
Responsibilities:
- Installation, configuration and maintenance of linux servers and desktops.
- Installation, configuration and maintenance of iMAC machines and Mac Books.
- Implemented OCS NG server, which is used to fetch software and hardware inventory of machines.
- Up gradation of iMAC machines to latest Mountain Lion OS.
- Configured and implemented Open Directory server for 150+ iMAC client machines.
- Handling Change Requests for various configurations and software installations on Linux and iMAC machines.
- Implemented DLP(Data Loss Prevention) in iMAC and windows machines.
- Implemented DES (Disk Encryption System) in all Mac books.
Confidential
UNIX AdministratorResponsibilities:
- Installation and configuration of RHEL, Solaris, and SUSE operating systems.
- Hardening of the UNIX Operating Systems & Patch management
- Solaris Physical to Virtual migration using flar image.
- Zone cloning and zone migration.
- Logical Volume Management.
- Configuration and management of SVM.
- Solaris Root mirroring.
- Configuration and management of zones, zfs etc.
- Configuration of Different types of hardware and software RAID
- Performance monitoring and tuning of UNIX servers.
- Involved in Data Centre migration of the UNIX infrastructure.
- Creation and management of VM Ware Virtual machines and V Centers.
- Creating Gold build standard template for RHEL, Suse Linux, Solaris and HP Ux operating systems for Physical hardware as well as virtual machines.
- Troubleshoot and resolve complex problems related to network and operating systems.
- Good understanding of VxVM
- Working on Infrastructure projects which is comprised of VMware ESXi Servers and Virtual Machines.
- Coordinate with network team for server cabling / racking .
- ILO configuration
Sr. Systems Engineer
Confidential
Responsibilities:- Hardware, software and networking support for windows and UNIX platforms.
- 24/7 support of mission critical production environment which is comprised of different IBS products.
- Hardening of Solaris servers.
- Solaris OS installation and patch up gradation.
- Installation and configuration of Red Hat Linux.
- Solaris user and group administration.
- To give UNIX Servers (Sun Solaris) support in IBS Data center as well as remote locations.
- Strictly following policies like Change management, Incident management, Disaster recovery plan etc.
- Configuration and Maintenance of ZFS file system.
- Configuration and maintenance of Vmware ESXI 4 platform.
- Having experience in configuring and using BMC tool, this is used for monitoring servers hosted in data centers.
- Monitor the SUN servers to free up disk space by removing unnecessary files.
- Solaris Performance Tuning.
- Managing User / Group Administration.
- Creating file systems, disk partitioning and troubleshooting.
- Troubleshoot and resolve complex systems hardware and software problems.
- Analyze and diagnosis system failures recover and restore operating systems and files.
- Backup, recovery, archiving, and restoration.
- Configuration of Zones.
- Syslog server configuration.
- Configuration and monitoring of VERITAS Net Back up.
Confidential
Support Engineer
Responsibilities:- Installation of HCL Desktops.
- Service support HCL desktops and laptops.
- Printer management.
- Installation and maintenance of Duplicators and higher end network printers.
- Servicing of various types of multimedia projectors.
- Installation and maintenance of video conferencing equipment, plasma displays and LCD displays.