SUMMARY:

• 22 years’ experience in Telecommunications industry.
• Providing Best in class with Product and Customer experience with Innovative Solutions, Fraud/ Risk Mitigation, Real - Time analytics, Technical, and Financial background.

TECHNICAL SKILLS:

• Security/Fraud IT strategy and solutions
• Global Program Implementation Management
• Global Remote Test Platform Automation/Design
• Global Client experience solutions
• Wireless Networks Switches
• Application Support
• Vendor Contract Management
• Real-Time Analytics
• Billing Interfaces
• Trouble ticket systems
• Financial Settlement Clearing House

PROFESSIONAL EXPERIENCE:

Confidential, ALPHARETTA, GA

Lead Systems Specialist

• Providing Global growth opportunities and providing innovative solutions with competitive edge.
• Developed Fraud business and systems strategy to support Fraud Governance team with delivering Domestic and Global technology solutions.
• Implementation management with Global Partner Launch resulting in $75M yearly reduction in synergy savings.
• Designed and Automated QoE/QoS script test cases with Remote Platform to validate Compliance, pricing and features are following terms and conditions with agreed contracts to deliver exceptional Customer experience.
• Program managed Network migration throughout partner company acquisitions, managing Network teams to ensure all trouble tickets are addressed within agreed SLA and spearheaded daily calls with timeline progress.
• Developed Business requirements process to support of M2M/IOT product solutions with defective hardware devices, providing Technical guidance to the Operational teams resulting in yearly savings of $1M in wholesale revenue losses.
• Identify training and knowledge needs; provided internal training to cross functional teams with network system tools and methodology with resolving complex Billing and Network issues impacting Customer s experience.
• Lead development strategies with internal stakeholders encompassing Vendor Product enhancements.
• Implemented Global Business continuity plans and KPIs within the scope of Financial Risk and Trend Analysis Reporting for the Executive teams.
• Developed processes and Executed Commercial Launch Phase with Global Operators.
• Lead cross functional strategies with the IREG team to ensure all Common tests were accurately performed.
• Executed TADIG Test validation with Wireless technologies in compliance with Global Standards and SLA s.
• Investigate customer roaming discrepancies and identify and resolve software programming issues that saved more than $1.5M in annual revenues.
• Developed daily production reporting to minimize Revenue Loss with Roaming operator s bill rating.
• Lead cross functional team initiatives to identify systems and procedural gaps, and created controlled process in collaboration of Fraud IT, Network, Marketing, and Finance organization.
• Designed Monitor dashboards with Daily FCH - HURs to quickly detect key factors of Global Roaming Revenue loss and employ best business practice to limit exposure.
• Provide support to Billing IT and Revenue Assurance teams with escalated trouble ticket with complex billing anomalies
• Developed Business Requirements Document through recommendations to Vendor management and Cross Functional teams with Product Automation and enhancement opportunities.
• Product manage Network testing with Wireless operators both Domestic and International to ensure Network integrity, proper Routing, and Validation of Elements are provisioned to requirements.
• Contract reviews to ensure Global operators follow Negotiated Rates, and Network Treatments are correctly provisioned to avoid Bill shock from Customers.

Fraud Solutions and Technology Consultant

Confidential

• Member of the Fraud and Security Governance team that was responsible for mitigating risk at Confidential
• Developed strategic Fraud business rules to detect and mitigate at preliminary stage of illegal transactions
• Fraud reductions with Fraud/Cloning attacks. Identified $3.7 M in Fraud issues in 2005 and prevented an additional $20M in losses with the systems and procedures that we implemented.
• Management of Telematics and Wireless devices with high usage cost reduction, throttling, international alerting, and 3G EVDO voice and data fraud
• Identify emerging threats and mitigate with utilization of predictable models and internal process development.
• Developed and implemented programs that govern terms of service for the data suite of services.
• Reviewed and implemented vendor solutions that provided enhanced visibility to roaming usage.
• Designed and Managed Automated Fraud United Reporting Database to measure Work Flow Management with KPIs and SLAs.
• Lead cross functional team initiatives to identify Internal and Vendor gaps with Fraud and Billing systems
• Collaborated with Fraud IT group and developed customized Fraud Tier Thresholds monitoring with International Roamers to minimize bill shock.
• Developed high - level presentations to the Executive teams with quarterly results
• Policy making support to Revenue Assurance team to identify risk and gaps within raw CIBER bill rating systems.
• UAT trials with New product offerings testing within the scope of Authentication and Network to certify all compliance standards are met with internal and vendor specifications.
• QA/Training - Monitor Inbound Detection calls to ensure teams are following documented process to end users impacted by Fraud activities.
• Developed daily Outbound and Inbound Roaming High Usage Report to proactively monitor Network Fraud and minimize Losses.
• Managed and mentored Detection team with Tracking Global device traffic to identify hardware issues in collaboration efforts with Marketing and Major account teams

Member of Technical Staff/Wireless Engineer

Confidential

• Program Project Management - Telematics Customer Experience Solutions
• Test platform automation design, BRD, Use Cases, and Site details of 240 RTD Probes
• Implementation and Deployment of 240 (RTD - Remote Test Probes) to support WIN4 products - Nationwide including All Roaming partners.
• Provide on-site client technical product support with device management.
• Vendor contract management to ensure compliance to all agreed upon SLA's
• Network-Switch testing and evaluation of New Wireless Network Systems
• Leading cross functional team initiatives with Technical operations for consistency and best practices for all wireless data systems including daily network push to the Probes to ensure satisfactory with radio frequency
• Provided 3rd Tier Product and Network support to the Network Operations Center
• Support Wireline business to ensure databases are provisioned correctly.