PROFESSIONAL SUMMARY:

• Senior contractor with over 10 years of comprehensive Government Contracting, Information Technology (Network and Systems Engineering) experience with a proven track record of success on multiple large contracts
• Highly competent Sr. Systems Engineer, with the ability bridge language barriers between Business and IT
• Possess unparalleled commitment and work ethic needed to deliver solid products and services
• Extensive and unmatched customer service - oriented background
• Ability to coordinate with clients with an unparalleled ability to achieve service level agreements
• Ability to lead and or be part of a team that successfully implements necessary and effective solutions
• Seeking opportunities to lead or assist in Technical Implementation, Testing and Evaluation, Design, Integration and Installation phases, and Active Directory and Exchange migration projects

CORE COMPETENCIES:

Networking: TCP/IP, VPN, DNS, DHCP, Hardware Support and Troubleshooting (switches, routers, hubs and wiring), Cisco switch configurations (IOS upgrade), Encryption (Avaya, Nortel, NES, Sectera)

Operating Systems: Microsoft Windows Server 2008/2012 (Active Directory Expertise, Microsoft Exchange)

Software: Citrix Server Software (for Terminal Service Servers and Thin Clients - Wyse, HP, Cryptek, Wang, Hetra), Virtualization Concepts (Hyper-V, VMware, vSphere), System Recovery/Backup Software (Files-X), Lotus Notes (CableXpress), Domino Server, Project Tracking System, Global Connect, Treo PDA’s and Black Berry’s, Microsoft Outlook 2010/2013, Microsoft SQL 2008/2012. Quest Consolidator Suite, Foot Prints Tracking System, SCOM,

Security: Antivirus Software (Symantec, Trend Micro ScanMail, Bromium vSentry and Endpoint Monitoring,) Certified Bromium Administrator.

PROFESSIONAL EXPERIENCE:

Information Security Specialist III

Confidential, Washington, DC

• Currently serving on the Vanguard contract listed as a Senior Cyber Security Analyst for Bromium Secure Platform.
• Worked on the Virus Incident Response Team up until January 2016 (Symantec, TrendMicro).
• Characteristically relied upon for subject matter expert when pertaining to ScanMail and Bromium vSentry.
• Windows Platform Engineering functions:
• Responsible for all system upgrades, software upgrades and new application testing.
• Perform updates of all systems hardware and software requirements in the production and lab environment.
• Responsible for all system admin duties, including database clustering, Active Directory, patching and IIS.
• Resolve remedy tickets, as I am the remedy queue manager and Tier III support.
• Work with Bromium vendors, to resolve major issues with application, document all issues and fixes.
• Responsible for presenting new software and system appliances to the Control Board, Change Board.
• Run reports for management daily to report any malicious activity on the network.
• Ensure that all systems have the latest pattern and update files, and are online and functioning correctly.
• Submit all packaged Malware reported to us from the Computer Incident Response Team to the system Vendors.
• Resolve all Spam, Phishing, and Malware related incidents, with overseas and domestic users.
• Responsible for updating and adding changes to all training documents, and presentations for System Administrators and Upper Management.
• Assist with policy changes that relate to system administrators access, firewall rules and file reputation, users access, whitelisting and system attacks.
• Answer questions and pass out Antivirus information and software in our yearly tradeshow.

Network Engineer/ Systems Integrator

Confidential, Springfield, VA

• Provide testing and implementation services for new hardware, applications, patches and fixes in lab environment
• Currently serving on Global IT Modernization (GITM) Project (valued at over $130 million over 5 years)
• Have served unwaveringly on two consecutive contracts with the State Department (GITM I, GITM II)
• Characteristically relied upon for subject matter expert within integration and testing lab
• Windows Platform Engineering functions:
• Assist in the design review of administrative structure to delegate authority and effectively simplify administrative overhead design of client organizational unit structure.
• Implement design process for optimal Active Directory and DNS domain names, Windows Internet Name Service (WINS), and other name-resolution strategies for applicable client organizations.
• Restructure and or reorganize client sites based on needs for effective change and or modernizations
• Provide Team Lead expertise in the utilization of Migration software for Active Directory and Exchange 2000/2003 migrations (primarily on HP DL 360 and 365 model servers).
• Assign domain trusts for worldwide networks (i.e., US Dept of State)
• Support the configuration/migration/consolidation of SAN servers and Files-X (Snapshot Backup and Restore Disaster Recovery solutions
• Build/Image Exchange 2000/2003 servers in Integration/Testing Lab in preparation for delivery to client (according to SLA schedule), assist in modernization/migration effort on the ground if assigned.
• Perform Exchange administrative tasks during database migrations and troubleshoot when needed
• Run Consolidation software applications to migrate data for Hardware Refresh evolutions.
• Ensure current security templates, hotfixes and patches are tested and deployed in compliance with client regulations and procedures.
• Provide documentation and change management services (“red lines”) for technical solutions delivered from design, implementation and integration phases.

PC/ Network Technician

Confidential, Washington, DC

• Assist and act as help desk manger, responsible for assigning tickets to other support 20 staff members.
• Team Lead, on overseas travel to upgrade their computer systems, servers and communication (Router, Firebox, Switch and migrate their data and mail from Lotus Notes to Outlook.
• Expanded business footprint on key technical upgrades/assignments in Japan, Turkey, Chile and Colombia
• Support approximately 100 different post overseas (Embassy’s and U.S Consulate)
• Receive calls and log ticket in ticket tracking system, providing supported for 200 clients in offsite location
• Install computers and other hardware for clients
• Replicate users mail files to other servers when moving to a new department.
• Schedule client office moves including the disconnection and reconnection of PCs, printers, and other peripherals
• Unlock LAN accounts and Reset LAN passwords, except for developers and other designated employees.
• Troubleshoot and handle minor hardware repair and provide client support on all desktop applications
• Submit requests for clients to gain access to Citrix desktop applications and, once approved, help clients access the applications.
• Receive hardware shipments then remove and/or surplus the old equipment according to lifecycle standards
• Assist clients with eAuthentication support, manage print jobs, reset iNotes passwords and set up their iNotes Personal Address Book; Provide client support on all desktop applications
• Complete HQ270 forms to record the equipment and give the form to the Inventory Specialist
• Set up client IPaq PDAs and provide detailed instruction to clients on how to synchronize devices
• Troubleshoot hardware (PCs, laptops, PDAs, network printers, scanners, and card scanners) and software problems clients may encounter, ship out monitors, printers etc. to post when items break down
• Push down software applications such as shockwave, flash, Adobe Reader and other updates
• Request MCI Accounts for dial-up access and configure Telework machines for clients that are on a flex schedule.
• Submit request for communication software (e.g. NFC, StarWeb)
• Assist clients with remote access via Global Connect, Dial Up, Citrix, and Remote Desktop
• Assist the ICD staff in configuring ODBC connections for their custom Financial Tracking Database
• Gain administrative access to client machines, when approved, to install software
• Recover files and folders from User Home Drives
• Create, maintain, and release PC images to clients, When authorized, obtain property passes for clients
• Perform monthly maintenance on the stand-alone and peer to peer PC’s
• Setup users Windows account using AD and remotely log into client’s PC and reconfigure the PC for new users
• Re-image hard drives and ship out to the post
• Software installation through Group Policy
• Support well over 1000 End Users