Network Support Engineer Resume

SUMMARY:

Currently pursuing my CCNA, CCNP, Python programming and Cyber security certifications.
My goal is to support the growth and profitability of an organization that provides challenges, encourages advancement, and rewards achievement with the opportunity to utilize my substantial experience, skills, and proven abilities in an IP/network engineering position.

PROFESSIONAL EXPERIENCE:

Confidential

Network Support Engineer

Responsibilities:

Offer front line technical support, monitor, and manage customer networks and dynamic circuit network architecture.
Provide superior communications to all customers, carriers, and internal personnel.
Skillful support of customer data networks including support of Calix - ONT/E7; DWDM, SONET, and FW9500s; Juniper models-MX480, EX2200 and ACX1100 series; and Cisco-15454 series and 2951 series.
Monitor tools including Solarwinds Orion, AssureNow (Monolith), Wireshark, Calix CMS, Cisco Prime, Netsmart 1500.
Identify network discrepancies, troubleshooting, and isolating issues for absolute resolution.
Multitask, prioritize, and answer all questions via customer calls and emails in a timely fashion.
Create and manage customer trouble tickets, maintenance tickets, change control requests, and service requests.

Confidential

Data Delivery Support

Responsibilities:

Configure Alcatel 7705 and 7750 routers.
Test and provision Confidential equipment prior to activation via the network in all marketing areas.
Utilize software tools, such as SAM, Citrix, Resolve, NetEx, Granite, InfoRouter, Splunk, HPNA, IP control, and Spirent.
CRC acceptances.
Troubleshoot OSPF, BFD sessions with Telco issues.
Lead/train a team of fifteen Confidential employees with the MetroPCS merger project to Confidential platform.

Confidential

NOC Engineer, Plano, Texas

Responsibilities:

Provide technical support to National Data Network, field operations personnel during installation, re-configuration, and repair of Lucent BTS equipment.
Assist service providers and network engineers in the identification of system and transport network failures.
Provide routine maintenance administration and troubleshoot the switching complex, including voicemail; Lucent 5ESS and ECP; and Ericsson and Samsung 4G LTE and 3G EVDO.

Confidential

Switch Engineer, Dallas, Texas

Responsibilities:

Extensive equipment knowledge working with Lucent CDMA BTS (compact, metro, and mini cells) communication systems, TDM, BSC (Basic/NLD/Tellabs switch), Alcatel Lucent, Lucent 5ESS switch, Huawei iManager M2000, and Ericsson/Nortel MTX-switch platforms.
Working knowledge of Korn-Shell UNIX Sun Solaris systems and applied commands for testing, resetting, integrating T1’s.
Skillfully run CDMA-DS3, OC3, OC12, and OC48 outages in a timely and efficient manner with no revenue loss for the company.

Confidential

Tier 1 IT-NOC intern, Frisco, Texas

Responsibilities:

Monitor Key Performance Indicators of member and carrier traffic throughout the network.
Provision IP assignments and configure core network of customer network.
Facility maintenance, monitor and manage SIP, IP-OSIP, DSIP, SS7, and AAA traffic; Monitor T1, T2, OC3, OC4 traffic.
Experience with switch routing technologies on the Sonus platform.
Route and reroute IP-OSIP-DSIP traffic and SS7 traffic to correct translations.

Confidential

Fiber Engineer/ NOC Engineer, Dallas, Texas

Responsibilities: