SUMMARY:

• Dynamic Unified Communications Architect with team leadership and operations experience who excels developing people, processes, and systems;
• Focus on continuous improvement to enhance business value of existing systems and software;
• Transformative approach to team building and development;
• Creative problem solving and solutions development;
• Forward thinking and enthusiastic, with extensive knowledge of multiple communications platforms and services;
• Possess an unsurpassed work ethic
• Global Architecture
• System design & implementation
• Process improvements
• Team building & development
• Enterprise level project management
• Procedure development
• Strategic planning
• Vendor relationship management
• Resource management & allocation
• Analytical

TECHNICAL SKILLS:

• SIP Trunks
• Routers
• Unified Communications Manager
• Enhanced 911
• ISDN PRI
• Analog Lines
• Switches
• Firewalls
• Unity Connection
• Call Manager Express
• MPLS
• DMVPN
• Wireless Access Points
• Unity Express

PROFESSIONAL EXPERIENCE:

Confidential, Harrisburg, PA

PRINCIPLE IT INFRASTRUCTURE SPECIALIST

Responsibilities:

• Architect and troubleshoot all enterprise - level Unified Communications (UC) solutions to corporate and remote office locations. Manage all technical aspects for cloud and on premise email and chat systems, voice and video systems, including ancillary platforms such as voicemail, email security, and mobile access. Design standard configuration, troubleshooting guides, and documentation for all Unified Communications platforms. Provide leadership and management to Tier 2 and 3 support teams, and project delivery teams, including all International locations. Develop all UC Platform standards, software and hardware specifications, call routing plans, and approved enhanced services and solutions
• Develop, maintain, and update strategic technology roadmaps for all Unified Communications platforms; Define three to five year roadmaps that align to the defined corporate strategic business objectives.
• Architect and operationalize global unified communications networks to leverage cloud solutions. Design, deploy and migrate email and chat to a hybrid hosted cloud environment. Integrate disparate voice and video systems to provide ubiquitous mobile video solutions. Manage hosted audio and data conferencing services with third party providers.
• Deliver large complex, projects with competing requirements and cross-functional resources.
• Build and manage vendor relationships with telecommunications providers, hardware and software providers, and audio and data conferencing providers.
• Manage technical and service aspects of third party providers, adhering services and support to contractual terms and service level obligations. Ensure delivery of vendor solutions meet the needs of the organization and are able to adapt to changing business requirements.
• Manage and develop team of systems engineers supporting all Unified Communications platforms. Provide feedback for professional development and performance improvement. Ensure adherence to all Change Management and Service Management policies.
• Train and develop cross-functional teams to support and maintain Unified Communications systems.
• Develop and communicate technical information into business discussions for Executive and C-Level meetings and briefings.

Confidential, Mechanicsburg, PA, Dallas, TX

IT Infrastructure Specialist

• Maintain all network and voice services for corporate and remote locations belonging to a particular Parsons Global Business unit . Provide technical expertise to deploy all Global Business Unity network and voice deployment projects for new and relocated offices, both on and off of the Parsons Wide Area network.
• Implement and maintain centralized and distributed voice network designs including dial plan creation, voice traffic routing over WAN, LAN and Internet, implement high availability and disaster recovery solutions. Expertise in design and deployment of Cisco Unified Communications Manager, Cisco Call Manager Express, Cisco Unity Connection, Cisco Unity Express, Cisco Unified Presence, Cisco Routers, Cisco Switches, and 911 and Call Detail Record management software.
• Architect Enhanced 911 address delivery for all sites connected to the centralized Unified Communications Manager. Manage all expanded E911 services to new locations, including home-based users.
• Build and manage vendor relationships with telecommunications providers, hardware and software providers, and audio and data conferencing providers. Manage technical and service aspects of third party providers, adhering services and support to contractual terms and service plans.
• Develop and migrate all legacy voice applications to SIP trunking. Design and implement platform migrations between service providers. Implement and troubleshoot network configurations for quality of service over MPLS network.
• Design and deploy new service offerings for mobile telephones, softphones, and other remote telephony and video solutions.
• Ensure systems compliance with all defined security parameters and industry specific regulations.
• Develop and maintain all implementation and process documentation for all voice related moves, add, and changes for Cisco routers, switches, IP telephones, Unified Communications Manager and Unity Connection configurations.

Confidential, Dallas, TX

SALES COORDINATOR

• Developed marketing campaigns and targeted sales leads for training and development customers.
• Conduct lead generation campaigns for all product lines with new customer base.
• Conduct training seminars on all product lines for existing customers.
• Participate in local sales meetings, obtain certifications in all product lines and demonstrate expertise in organization and products.