SUMMARY:

• Desktop and laptop technical support, computer repair and Apple/MAC and Windows PC troubleshooting
• Hardware, Software configuration, W.A.N and L.A.N networks, TCP/IP networking
• Router, hub, switch installation and Fiber Optics Technician

TECHNICAL SKILLS:

Operating Systems: Windows 10, Windows 8.1, Windows 7, Windows XP, Windows Server 2012, Windows Server 2008, Windows Server 2003, Windows 95\98, Windows NT 4.0, Windows ME, MS - DOS, Mac OS X, El Capitan, Yosemite, Mavericks, Lion, Snow Leopard, Leopard, Mac OS 9.1, Novell, Unix Basics, Linux OS

Applications: MS Office 365, 2013, 2010, 2007, 2003 MS Office 2008, 2011 and 2016 for Mac, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Google Applications, Oracle Applications, Adobe Applications, Grid Tools, SAT and Smart Tools, Active Directory, HTML

WORK EXPERIENCE:

Confidential, San Francisco CA

IT Administrator/ System Administrator / Desktop Support III/Data Center/ Telecom Technician

• Supported Mac OS/X - Sierra, El Capitan, Yosemite, Mavericks, Mountain Lion, Lion
• Supported Windows 10, Windows 8.1, Windows 7 and Windows XP/MS Office 2003-2010 -2013, Office 365, Office 2011 for Mac
• Supported MS Windows Server Editions: 2003, 2008, 2010, 2012 platforms
• Supported and Install of HP Servers and HP Switches
• Supported Apple XServers and APs
• Supported MS Office 365 Software and All MS Office Software for Mac and PC
• Supported Cisco VOIP/LAN Phone Systems - Telecommunications
• Support and Administration of Active Directory
• Supported Android, iPhone, iPad & tablet Users
• Performed Email Migration Rollouts
• Cisco VPN/Citrix /Cisco Network Security/Cisco Firewalls
• Printer troubleshooting: Canon, Epson, HP, Xerox production printers, Dremel 3D printer
• Built and deployed and repaired Apple and PC, New Laptops and New Desktops
• Worked and Administered Footprints Ticketing System
• Performed misc. technical support tasks & technical projects
• Network, Audio/Visual Conference Room setup and Troubleshooting
• Cisco Blue Jeans support
• Adobe Connect support
• HP Wi-Fi support WEP/WPA2/LEAP/ICE Technologies
• Support and Repair of Apple and HP Desktops and Laptops
• Support of Help Calls and Remediation of Desktop and Software problems reported by end-users or through the Vendors
• IT Support for (7) agencies, 200 employees

Technical Support Analyst/ System Administrator / Data Center/ Telecom Technician

• Supported Windows 8, Windows 7 and Windows XP/MS Office 2003-2010 -2013
• Supported Mac OS/X - Yosemite, Mavericks, Mountain Lion, Lion, Snow Leopard, Leopard
• Supported MS Windows Server Editions: 2003, 2008, 2010, 2012 platforms
• Support and Install of Dell and QNAP Servers
• Supported MS Office Software and All Software
• Supported VOIP /LAN Phone Systems - Telecommunications
• Supported Android, iPhone, iPad & tablet users and Blackberry
• Performed Win7 rollouts and moved to new location as Lead
• Performed Email Migration Rollouts
• Cisco VPN/Citrix /Cisco Network Security/Firewalls
• Printer troubleshooting esp. production printers, Dell, HP, Kyocera, Xerox
• Built and deployed New Laptops and Desktops
• Worked and Administered Connect-Wise Ticketing System
• Performed misc. technical support tasks & technical projects
• Network Audio /Visual Conference Room setup and Troubleshooting
• Nortel Telecommunications
• Wi-Fi Configuring / Troubleshooting of WEP/WPA2/LEAP Technologies
• Support and Repair of Dell and Lenovo Desktops and Laptops
• Support of Help Calls and Remediation of Desktop and Software problems reported by end-users or through the Vendors

Technical Support Analyst

• Supported Windows 7 and XP/MS Office 2003-2010
• Supported Audio/Visual Events / Crestron Equipment / Bridging Testing
• Supported Lync, Skype, Adobe Connect, WebEX technologies
• Supported VOIP /LAN Phones - Telecommunications
• Supported Android, iPhone, iPad users and Blackberry
• Performed Win7 rollouts and moved to new location as Lead
• Cisco VPN/Citrix /Cisco Network Security/Firewalls
• Printer troubleshooting esp. production printers, HP
• Built and deployed new laptops and desktops
• Worked and Administered Remedy Ticketing System
• Performed misc. technical support tasks & technical projects
• Network Audio /Visual Conference Room setup and Troubleshooting
• Nortel Telecommunications
• Wi-Fi Configuring of WEP/WPA2/LEAP
• Support and Repair of Dell and Lenovo Desktops and Laptops
• Support of Help Calls and Remediation of Desktop and Software problems reported by end-users or through the Help Desk.

Help Desk Jr. System Administrator

• Supported Windows 7 and XP OS/OS/X Lion and MS Office 2003-2010
• Supported Windows Outlook 2003 - 2010 (on MS exchange server)
• System administrator supporting MS 2008 server and MS 2003 server editions
• Supported active directory
• Supported Android, iPhone and iPad users
• Supported Oracle applications
• Cisco VPN/Cisco Network Security/Firewalls
• Printer troubleshooting esp. production printers, HP
• Built and deployed new laptops and desktops
• Supported VM ware workstation and fusion
• Changed of backup tapes for servers and Data Safe
• Network troubleshooting and maintenance of servers
• Shoretel Telecommunications
• Wi-Fi Configuring of WEP/WPA2/LEAP

Help Desk Administrator/Desktop Support

• PC and Mac Specialist
• Supported MS Office 2007-2010 and 2008-2011 for Mac
• Outlook 2007 - 2010 support and Outlook 2011 for Mac
• Outlook support on Windows (on MS Exchange 2007 - 2010 server)
• Intermedia technical support
• Supported Blackberry, iPhone and iPad users
• Printer troubleshooting especially production printers HP
• Built laptop for deployment
• Supported OS/X 10.6.6 and Windows 7
• Basic network troubleshooting
• Supported VM Ware Fusion and VMWare Workstation

Computer Technician/Problem Management and Desktop Support/ VPN Specialist

• Onsite level II helpdesk technician
• HP computer and printer certified
• Remote access security coordinator (lead technician)
• Overseas tech support for Singapore, India, United Kingdom for 21,000 employees
• Anti-Virus Remediation/Specialist (Lead technician for team - SSF Campus 14,000 employees)
• Perform ghost re-imaging of PC and laptops
• Data migration for PC and MAC
• Deployed new hardware and software for PC/MAC computers
• Installed and configured computer systems PC/MAC
• Installed and configured Windows 7, Windows XP operating systems,
• Mac O/S X 10.6.2 Snow Leopard, Leopard
• Installed and configured VM Ware for MAC
• Network connectivity (LAN, DNS, TCP/IP, Wi-Fi )
• LANDesk, SCCM/SMS
• Resolve trouble ticket issues in Remedy and Opus
• Monitored, escalated, and closed service requests
• Managed team of several technicians
• Created and maintained IT documentation
• Responded to email and phone requests
• Programmed and assigned (VPN) SecurID RSA / Remote-Access Tokens
• VOIP installation and PDA expertise
• Wi-Fi support of WEP/ LEAP /WPA
• Excellent troubleshooting skills on hardware and software
• Able to work on multiple projects and priorities in a deadline driven environment
• Detail oriented and able to prioritize multiple tasks
• Demonstrated ability to maintain a customer service focus and attitude
• Excellent communication and interpersonal skills with the ability to work
• Shipping and receiving and inventory

Telecomm, Computer/Fiber-Optics Technician

• Ran and installed CAT 5/Fiber
• Cross connection for patch panels
• Cable management
• Network port activations
• Telecomm and data center audits
• Installation of Wi-Fi and Cisco wireless routers
• Deployed of computers and printers
• Installed and built server ladder rack
• Excellent troubleshooting skills on hardware and software
• Able to work on multiple projects and priorities in a deadline driven environment
• Detailed oriented and able to prioritized multiple tasks
• Demonstrated ability to maintain a customer service focus and attitude
• Excellent communication and interpersonal skills

Computer Technician/ Network Administrator/Tech Support/ Motherboard Technician

• Installed, configured Windows 2000 operating system and OS updates
• Perform virus scans
• Resolved trouble ticket issues
• Monitored, escalated, and closed service requests for major software applications
• Provided new user training
• Performed phone and voicemail administration
• Responded to email and phone requests
• Provided project support to other team members
• Rotate backup tapes on the LAN
• Performed conference room and video conference setups
• Performed updates to office hardware inventory
• Performed re-imaging of PC/laptops
• Performed QA for new workstation images, applications or any new upgrades
• Able to communicate with various personalities at all levels of management
• Excellent written communication skills